Was seen by Dr [redacted] on 1/25/for pelvic and back pain and urinary problemsGave a urine sample for analysisDr [redacted] without any examination said that she would issue me an "expeditied" referral for urology v.sa regular referral and said that she was going go give me a precription for cipro for 14-days to treat possible ProstatitisWhen the discharge nurse arrived with the presciption it was only for days of ciproWhen I stated that the Drhad stated that she was going to issue a dose for 14-days, the nurse state that "we don't give cipro for longer than days"I stated that it was the Dr.'s directions and not something I decidedThe nurse left and came back with a corrected prescription for cipro for daysI consider this a medication error that would have been made if I had not questiond it and referred the nurse back to the DrI was also told by the Drand written in her own handwriting on my discharge orders that she was giving me an "expeditied" urology referral and would have an appointment within days and to call the urology office to make/verify the appointmentI called days later to give sufficient time and told by the urology office that only a "regular" referral was submitted and couldn't be scheduled for at least weeks and maybe laterI explained the "expedited" referral promise and that I had it in writing and they told me I would have to discuss it with Dr [redacted] officeI called Dr [redacted] office and spoke with a person named [redacted] who first said that she sent a "regular" referral only and when I told her I had a written statement by the Drfor an "expedited" referral she said I was mistakenShe was confrontational and unhelpful so I asked to speak to her supervisor and she said that I couldn't that her supervisor was busy, she then said that she would transfer me to the supervisor and while waiting the call was disconnectedShe later left a voice mail stating that she had transfered me to the wrong number and that's why I had been disconnected and made no further attempts to arrange contact with her supervisorAfter filing a complaint with [redacted] of [redacted] I was contacted by SMA and told that a new expedited referral had been issued and to call the urologist and make an appointmentI made the call the the urology office said they could not make an appointment at that time and that someone should contact me at some point (non-specific)The person at SMA had told me that if there were any problems making the appointment to call her back but conveniently left no contact numberWhen I called SMA, the new person I spoke to said that the referring Drand the referral Drhad to consult before the referral could be approved and an appointment scheduled...all new informationShe said to call back in 2-days but not who to call...SMA or the urology office and when I questioned her about that she said she didn't know and I could call eitherNow days into what was supposed to be day process at most and no indication on when it would be resolved and who would let me knowI called SMA again to get some clarification and some direction as to how to proceed and was never given and direct answerSo my complaint is the following: 1.I was seen by a doctor who never performed any kind of physical examination before issuing me a referral for urology and a prescription which was not the correct one that she stated was required and only caught by my questioning 2.The discharge nurse was unprofessional in handling my concern for an incorrectly issued prescription 3.The promised "expedited" referral was incorrectly entered as a regular referral and complicated and slowed down the referral process That [redacted] the office representative made inaccurate and contradictory statements regarding my case with unprofessionalism 5.That no one at SMA could agree on the process for my referral and how it would be corrected and how I would be notified
Was seen by Dr [redacted] on 1/25/for pelvic and back pain and urinary problemsGave a urine sample for analysisDr [redacted] without any examination said that she would issue me an "expeditied" referral for urology v.sa regular referral and said that she was going go give me a precription for cipro for 14-days to treat possible ProstatitisWhen the discharge nurse arrived with the presciption it was only for days of ciproWhen I stated that the Drhad stated that she was going to issue a dose for 14-days, the nurse state that "we don't give cipro for longer than days"I stated that it was the Dr.'s directions and not something I decidedThe nurse left and came back with a corrected prescription for cipro for daysI consider this a medication error that would have been made if I had not questiond it and referred the nurse back to the DrI was also told by the Drand written in her own handwriting on my discharge orders that she was giving me an "expeditied" urology referral and would have an appointment within days and to call the urology office to make/verify the appointmentI called days later to give sufficient time and told by the urology office that only a "regular" referral was submitted and couldn't be scheduled for at least weeks and maybe laterI explained the "expedited" referral promise and that I had it in writing and they told me I would have to discuss it with Dr [redacted] officeI called Dr [redacted] office and spoke with a person named [redacted] who first said that she sent a "regular" referral only and when I told her I had a written statement by the Drfor an "expedited" referral she said I was mistakenShe was confrontational and unhelpful so I asked to speak to her supervisor and she said that I couldn't that her supervisor was busy, she then said that she would transfer me to the supervisor and while waiting the call was disconnectedShe later left a voice mail stating that she had transfered me to the wrong number and that's why I had been disconnected and made no further attempts to arrange contact with her supervisorAfter filing a complaint with [redacted] of [redacted] I was contacted by SMA and told that a new expedited referral had been issued and to call the urologist and make an appointmentI made the call the the urology office said they could not make an appointment at that time and that someone should contact me at some point (non-specific)The person at SMA had told me that if there were any problems making the appointment to call her back but conveniently left no contact numberWhen I called SMA, the new person I spoke to said that the referring Drand the referral Drhad to consult before the referral could be approved and an appointment scheduled...all new informationShe said to call back in 2-days but not who to call...SMA or the urology office and when I questioned her about that she said she didn't know and I could call eitherNow days into what was supposed to be day process at most and no indication on when it would be resolved and who would let me knowI called SMA again to get some clarification and some direction as to how to proceed and was never given and direct answerSo my complaint is the following: 1.I was seen by a doctor who never performed any kind of physical examination before issuing me a referral for urology and a prescription which was not the correct one that she stated was required and only caught by my questioning 2.The discharge nurse was unprofessional in handling my concern for an incorrectly issued prescription 3.The promised "expedited" referral was incorrectly entered as a regular referral and complicated and slowed down the referral process That [redacted] the office representative made inaccurate and contradictory statements regarding my case with unprofessionalism 5.That no one at SMA could agree on the process for my referral and how it would be corrected and how I would be notified