It is unfortunate that Ms [redacted] had a problem with her transmissionWhen she purchased her vehicle on 11/11/she received a Day or mile limited warranty through the dealershipAt that time she purchased a service contract through the dealershipThe terms of the service contract were Months or 24,miles whichever comes first from the date of purchaseUnfortunately when she brought the vehicle in with the transmission problem the vehicle had 81,milesAt the time of purchase the vehicle had 49,miles which was 8,miles over the coverage of the service contractI have attached a copy of the service contract and the reason for denial from the service contract provider
When I met with the customer he said that someone at [redacted] Auto Body in Bloomington had pointed out hail damage to the roof and right side of the carThere was no damage to the hood of the carThe [redacted] employee explained this by saying that the hood had been repaired using paintless dent removal The customer said that the damage must have happened while we had the car and that we had fixed the hood, but not the rest of the carHe wanted us to pay for the repairs.I had the person at our dealership who does our paintless dent removal look at the hood and he said the hood had not been damaged, or repairedHe said that it was likely that the hail had affected the roof (the hail left numerous marks, but was shallow), but had not damaged the hood because the metal is thicker on the hoodHe had seen this happen on other cars in the pastI then checked our records and found we had not done any repairs on that carI also checked to see if the car had come to us from another dealership where the damage could have happenedThe car had come directly to us from the factoryI then noted the we received the car in mid-January of and the customer picked it up in March of This is a time of year that we don't get hail in our climate.Given all these factors, I told the customer that White Bear Acura is not responsible for the damage to his carTim ***, Sales Manager ###-###-####
It is unfortunate that Ms [redacted] had a problem with her transmissionWhen she purchased her vehicle on 11/11/she received a Day or mile limited warranty through the dealershipAt that time she purchased a service contract through the dealershipThe terms of the service contract were Months or 24,miles whichever comes first from the date of purchaseUnfortunately when she brought the vehicle in with the transmission problem the vehicle had 81,milesAt the time of purchase the vehicle had 49,miles which was 8,miles over the coverage of the service contractI have attached a copy of the service contract and the reason for denial from the service contract provider
When I met with the customer he said that someone at [redacted] Auto Body in Bloomington had pointed out hail damage to the roof and right side of the carThere was no damage to the hood of the carThe [redacted] employee explained this by saying that the hood had been repaired using paintless dent removal The customer said that the damage must have happened while we had the car and that we had fixed the hood, but not the rest of the carHe wanted us to pay for the repairs.I had the person at our dealership who does our paintless dent removal look at the hood and he said the hood had not been damaged, or repairedHe said that it was likely that the hail had affected the roof (the hail left numerous marks, but was shallow), but had not damaged the hood because the metal is thicker on the hoodHe had seen this happen on other cars in the pastI then checked our records and found we had not done any repairs on that carI also checked to see if the car had come to us from another dealership where the damage could have happenedThe car had come directly to us from the factoryI then noted the we received the car in mid-January of and the customer picked it up in March of This is a time of year that we don't get hail in our climate.Given all these factors, I told the customer that White Bear Acura is not responsible for the damage to his carTim ***, Sales Manager ###-###-####