Southtown Chrysler

I have attached the copy of the Bill of sale [redacted] Please note the purchase offer document was an attachment to the bill of sale and was part of the purchase contractThe name [redacted] at the bottom of the purchase offer document is the name of the used car sales manager who scratched/ declined the way car starter and Bug Deflector #& #and put the check marks on the other items which she agreed to fix before delivery date and did not

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ After this complaint was filed, we had the vehicle back at our dealershipWe have explained to the customer that we have it noted on all of the work orders that the customer is responsible to have the wheels retourqued after kmsThis is common practice anytime wheels are removed at any service centerThe work orders explaining this, were signed by the customer when the vehicle was picked up The fact that the retourque hadn't been done by the customer within the 100kms, may or may not have had an effect on the wheel being looseOver kms and one month had passed since it was in our shopThe rest of the wheel nuts were tight when we checked themNormally, if wheel nuts are not tightened properly, it would be noticeable almost immediately once driving itIt is very unfortunate that this happened to this customer, but we can't be responsible for a vehicle after that amount of time and mileage has passedThere are other ways that the wheel nuts could have come loose after leaving our dealership such as attempted theft of the rims/tires Given this, we still agreed to cover 1/the labor for the repairs needed on the vehicleAlso, we are still currently trying to source a used rim for the customer (as the vehicle currently has the spare rim on it)

After reviewing the file with all of the Managers at our dealership it appears that Mr and Mrs [redacted] have spoken to multiple managers at which times we reviewed the bill of sale and all promises made in the dealEverything that was agreed upon has been taken care of but the client insists that they would like more to be doneOur store has already taken a loss on this sale and will not be able to provide anything more than what was originally agreed upon Thank you!