In order to appeal to as many residents as possible we offer three finishes, classic, partial upgrade and a full upgrade, with the classic style being the most affordable with the lowest entry point We always quote the lowest price in all advertising and when one calls our leasing center we always state that our rent "starts at $X, and goes higher depending on the level of upgrades" Again, Ms [redacted] was paying $below the rent for a classic style 3-bedroom townhome We made all of the requested repairs that Ms [redacted] asked for and we did offer to move her to another apartment and she refused Further, we never had any reports of rodents in Ms [redacted] 's apartment from the prior tenant When Ms [redacted] reported it to us, we immediately contacted Gold Seal pest control that came out to her unit and used bait and glue traps Ms [redacted] reported to the manager, Alexandria, that a rat was caught in the glue trap Gold Seal has inspected the apartment, their inspection report is attached, in which they state "This unit had a mouse caught on glue board Removed glue trap, replaced with more and bait stations No signs of rats." While we agree that having a mouse in your home is unpleasant, it does not make the apartment uninhabitable and the management took the appropriate steps to resolve the issue as soon as Ms [redacted] made us aware Ms [redacted] was unhappy with her apartment and we repaired everything on her list She asked to be moved to another unit and when we agreed, she refused Ms [redacted] turned in her keys last week and vacated her unit abandoning her lease with Tuscan Pointe We will attempt to re-rent the apartment as soon as possible, but Ms [redacted] will remain responsible for the lease and related fees until the unit is re-rented or until the lease expires, whichever comes first Scott ***, CAM, CAPS, CPM® Director of Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowIt's only fair to us that the cost covers for half of the couch$(250) and half cost for the Xbox cord and power surge($50)A total of $is a fair amount for the damage done and our inconvenience Regards, [redacted]
RE: Case ID
-1.2pt;"> #*** To Whom It May Concern:
Southport Crossing maintenance team has repaired Mr***'s leak from his upstairs restroomThe maintenance staff does their very best to serve all customers in a timely manner however there are times that it may take a few attempts at the repair as the plumbing can be complexWe understand and are sympathetic to the inconvenience of not getting repairs made on the first attempt and try to minimize this occurrence much as possible Our drywall/painting contractors have made severa l attempts to complete these repairs however the resident has a dog and they will not enter untilthe pet is restrainedOur contractors were finally able to enter the dwelling today and the repairs are complete Please don't hesitate to contact our leasing office at info@southportcrossingnet or call 317-783-if you have further questions or concernsSincerely,
Debbie J*** PM
Southport Crossing Apartments
I am
sorry to hear that our residents felt as though they had to reach out to you as we have worked hard to try and resolve their issuesWe sympathize with their situation and realize that the maintenance has been an issue as we have experienced a large turn-over with staffing in this departmentThe issue with water getting in this townhome is due to the downspout being disconnectedWe have put the downspout back on and it is secureWe also need to repair part of the exterior structure of the building, we use *** Construction for those type of repairs and they have been notifiedWe do as feel though the downspout being in place will cure the water going into the townhomeWe will agree to offer Mr*** and Ms*** $off of October rent as an inconvenience feeWe are not however liable to replace the sofa and will not agree to do soWe will schedule the repair to Mr*** and Ms***'s vinyl however they will need to sign paperwork required by *** Flooring to enter their townhome, this has been sent to the residentsMr*** and Ms*** have also violated their lease agreement by having an unauthorized pet (cat)We have sent a letter to this affect and required that they sign a pet addendum in addition to paying the required non- refundable pet deposit of $plus the monthly fee of $
Regards,
Debbie J***, PM Southport
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]First and for most the add that I was responding to on Craigslist offered the upgraded bathrooms and kitchens at $I was never explained anything about different types of apartments and price points until after I had signed the lease and saw the apartment I gotI asked several times to be transferred and was told the 1st time they did not have anything available, the 2nd time I was told that regional denied my transfer and the 3rd I was told that it would be beneficial for me to be moved to a different apartmentAfter filing my complaint with the Revdex.com another issue within the apartment came up and that is RATs living there dragging food off my stove when I leave the room and that was the final straw that broke the camels back...you can't expect someone to live in conditions like that while being months pregnant and with small children that were now terrified of the creatures now living in their home...I had no choice but to find a new place to live that night.
Regards,
*** ***
am sorry to hear that our residents felt as though they had to reach out to you as we have worked hard to try and resolve their issues. We sympathize with their situation and realize that the maintenance has been an issue as we have experienced a large turn-over with staffing in this department. Management did provide the residents with a $100 inconvenience fee to show our intent to improve on our customer service. There was some miscommunication with Mr. & Mrs. [redacted] in regards to the timing of water being removed from their basement due to the on-call tech not being notified. We did try and explain that while an emergency work order can be submitted on the website through our resident portal in order to ensure that a tech is called out to address the problem the residents must call the office (not a "special" number) and follow instructions for an emergency issue. Mr. and Mrs. [redacted] do not feel as though this should be the case because the portal specifies "emergency" however this is the way it has to happen if someone is going to be notified after-hours. This is told to residents at move in however it is not my intention to argue the point, as I am only to explain what the procedure is currently and has been. A contractor has been working on the drainage in the area where Mr. and Mrs. [redacted] reside, it is not necessary for the contractor to enter the residence. This takes time and while we do not like that our residents are inconvenienced it is necessary while we work through resolving the basements getting wet during heavy rain falls. As for the A/C, the delay in service was for the aforementioned reasons however once maintenance was out on the call a window a/c was provided to make the residents comfortable while the part required to make the repair was ordered. The A/C needs a new compressor and it takes a little more time to get these in with our vendors due to it being the end of the season. Our management staff will agree to let Mr. and Mrs. [redacted] out of their lease with as of October 31, 2016. We feel as though this is more than fair and at this point. There isn't anything we can do to change their perception of our community so we wish them the best in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
I asked 3 times for a transfer to a different apartment before seeking other living arrangements and was denied 3 times....when they finally agreed to transfer me to a different apartment it was to late and I had already signed another lease. I refused to live in a home that for one was filthy and 2 had rodents running around and feces and urine on my kitchen counter tops. I was told that before I moved in 2 dumpsters full of trash were removed from the patio and apartment so no I wouldn't imagine that the previous tenants would report a pest problem being how disgusting they must have lived. Regardless a repair they made was reglazing the counter tops and the smell was so harsh that I could not be in the home with out feeling like I was going to pass out and had an instant headache. And I was being asked to stay and endure that....I have letters from my Dr to confirm he didn't want me staying there with the fumes and also with the diseases that the rodents carry and where leaving where I am suppose to be preparing food! Never in my life would I have chosen an apartment like this had I been shown the place. I was never explained or told anything about price levels or told anything about upgrades or anything else Mr. [redacted] is saying. Tuscan pointe , Mr. [redacted] and M2 property management group are liars and I will be filing a law suit.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It's only fair to us that the cost covers for half of the couch$(250) and half cost for the Xbox cord and power surge($50). A total of $300 is a fair amount for the damage done and our inconvenience.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
In order to appeal to as many residents as possible we offer three finishes, classic, partial upgrade and a full upgrade, with the classic style being the most affordable with the lowest entry point. We always quote the lowest price in all advertising and when one calls our leasing center we always state that our rent "starts at $X, and goes higher depending on the level of upgrades". Again, Ms. [redacted] was paying $40 below the rent for a classic style 3-bedroom townhome.
We made all of the requested repairs that Ms. [redacted] asked for and we did offer to move her to another apartment and she refused. Further, we never had any reports of rodents in Ms. [redacted]'s apartment from the prior tenant. When Ms. [redacted] reported it to us, we immediately contacted Gold Seal pest control that came out to her unit and used bait and glue traps. Ms. [redacted] reported to the manager, Alexandria, that a rat was caught in the glue trap. Gold Seal has inspected the apartment, their inspection report is attached, in which they state "This unit had a mouse caught on glue board. Removed glue trap, replaced with 5 more and 5 bait stations. No signs of rats." While we agree that having a mouse in your home is unpleasant, it does not make the apartment uninhabitable and the management took the appropriate steps to resolve the issue as soon as Ms. [redacted] made us aware.
Ms. [redacted] was unhappy with her apartment and we repaired everything on her list. She asked to be moved to another unit and when we agreed, she refused.
Ms. [redacted] turned in her keys last week and vacated her unit abandoning her lease with Tuscan Pointe. We will attempt to re-rent the apartment as soon as possible, but Ms. [redacted] will remain responsible for the lease and related fees until the unit is re-rented or until the lease expires, whichever comes first.
Scott [redacted], CAM, CAPS, CPM®
Director of Operations
Ms. [redacted] did move into an apartment at Tuscan Pointe, [redacted] Avenue on 2/27/2015. Tuscan Pointe has three levels of finishes in the apartments; Classic (no upgrades), Partial Upgrades and Full Upgrades, all at...
different price points to appeal to a wide range of residents at various income levels. Ms. [redacted] chose a classic three bedroom apartment and was given a monthly discount of $40 off the regular rate of $899. Both the property manager and the maintenance supervisor have walked the apartment and all but some touch up paint, which will be done on 3/13/15, from Ms. [redacted]'s list has been completed. The range, which is gas, is not dangerous, most of our ranges, water heaters and furnaces have standing pilot lights and is not uncommon in the market. We offered to move Ms. [redacted] to another apartment, however, she declined, stating that she has found another living arrangements and will be vacating the apartment this week. Tuscan Pointe and M2 Property Group has taken the appropriate steps to rectify the situation.
Scott [redacted] _CAM, CAPS, CPM®
Director of Operations
In order to appeal to as many residents as possible we offer three finishes, classic, partial upgrade and a full upgrade, with the classic style being the most affordable with the lowest entry point We always quote the lowest price in all advertising and when one calls our leasing center we always state that our rent "starts at $X, and goes higher depending on the level of upgrades" Again, Ms [redacted] was paying $below the rent for a classic style 3-bedroom townhome We made all of the requested repairs that Ms [redacted] asked for and we did offer to move her to another apartment and she refused Further, we never had any reports of rodents in Ms [redacted] 's apartment from the prior tenant When Ms [redacted] reported it to us, we immediately contacted Gold Seal pest control that came out to her unit and used bait and glue traps Ms [redacted] reported to the manager, Alexandria, that a rat was caught in the glue trap Gold Seal has inspected the apartment, their inspection report is attached, in which they state "This unit had a mouse caught on glue board Removed glue trap, replaced with more and bait stations No signs of rats." While we agree that having a mouse in your home is unpleasant, it does not make the apartment uninhabitable and the management took the appropriate steps to resolve the issue as soon as Ms [redacted] made us aware Ms [redacted] was unhappy with her apartment and we repaired everything on her list She asked to be moved to another unit and when we agreed, she refused Ms [redacted] turned in her keys last week and vacated her unit abandoning her lease with Tuscan Pointe We will attempt to re-rent the apartment as soon as possible, but Ms [redacted] will remain responsible for the lease and related fees until the unit is re-rented or until the lease expires, whichever comes first Scott ***, CAM, CAPS, CPM® Director of Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowIt's only fair to us that the cost covers for half of the couch$(250) and half cost for the Xbox cord and power surge($50)A total of $is a fair amount for the damage done and our inconvenience Regards, [redacted]
RE: Case ID
-1.2pt;"> #*** To Whom It May Concern:
Southport Crossing maintenance team has repaired Mr***'s leak from his upstairs restroomThe maintenance staff does their very best to serve all customers in a timely manner however there are times that it may take a few attempts at the repair as the plumbing can be complexWe understand and are sympathetic to the inconvenience of not getting repairs made on the first attempt and try to minimize this occurrence much as possible Our drywall/painting contractors have made severa l attempts to complete these repairs however the resident has a dog and they will not enter untilthe pet is restrainedOur contractors were finally able to enter the dwelling today and the repairs are complete Please don't hesitate to contact our leasing office at info@southportcrossingnet or call 317-783-if you have further questions or concernsSincerely,
Debbie J*** PM
Southport Crossing Apartments
I am
sorry to hear that our residents felt as though they had to reach out to you as we have worked hard to try and resolve their issuesWe sympathize with their situation and realize that the maintenance has been an issue as we have experienced a large turn-over with staffing in this departmentThe issue with water getting in this townhome is due to the downspout being disconnectedWe have put the downspout back on and it is secureWe also need to repair part of the exterior structure of the building, we use *** Construction for those type of repairs and they have been notifiedWe do as feel though the downspout being in place will cure the water going into the townhomeWe will agree to offer Mr*** and Ms*** $off of October rent as an inconvenience feeWe are not however liable to replace the sofa and will not agree to do soWe will schedule the repair to Mr*** and Ms***'s vinyl however they will need to sign paperwork required by *** Flooring to enter their townhome, this has been sent to the residentsMr*** and Ms*** have also violated their lease agreement by having an unauthorized pet (cat)We have sent a letter to this affect and required that they sign a pet addendum in addition to paying the required non- refundable pet deposit of $plus the monthly fee of $
Regards,
Debbie J***, PM Southport
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]First and for most the add that I was responding to on Craigslist offered the upgraded bathrooms and kitchens at $I was never explained anything about different types of apartments and price points until after I had signed the lease and saw the apartment I gotI asked several times to be transferred and was told the 1st time they did not have anything available, the 2nd time I was told that regional denied my transfer and the 3rd I was told that it would be beneficial for me to be moved to a different apartmentAfter filing my complaint with the Revdex.com another issue within the apartment came up and that is RATs living there dragging food off my stove when I leave the room and that was the final straw that broke the camels back...you can't expect someone to live in conditions like that while being months pregnant and with small children that were now terrified of the creatures now living in their home...I had no choice but to find a new place to live that night.
Regards,
*** ***
...
am sorry to hear that our residents felt as though they had to reach out to you as we have worked hard to try and resolve their issues. We sympathize with their situation and realize that the maintenance has been an issue as we have experienced a large turn-over with staffing in this department. Management did provide the residents with a $100 inconvenience fee to show our intent to improve on our customer service. There was some miscommunication with Mr. & Mrs. [redacted] in regards to the timing of water being removed from their basement due to the on-call tech not being notified. We did try and explain that while an emergency work order can be submitted on the website through our resident portal in order to ensure that a tech is called out to address the problem the residents must call the office (not a "special" number) and follow instructions for an emergency issue. Mr. and Mrs. [redacted] do not feel as though this should be the case because the portal specifies "emergency" however this is the way it has to happen if someone is going to be notified after-hours. This is told to residents at move in however it is not my intention to argue the point, as I am only to explain what the procedure is currently and has been. A contractor has been working on the drainage in the area where Mr. and Mrs. [redacted] reside, it is not necessary for the contractor to enter the residence. This takes time and while we do not like that our residents are inconvenienced it is necessary while we work through resolving the basements getting wet during heavy rain falls. As for the A/C, the delay in service was for the aforementioned reasons however once maintenance was out on the call a window a/c was provided to make the residents comfortable while the part required to make the repair was ordered. The A/C needs a new compressor and it takes a little more time to get these in with our vendors due to it being the end of the season. Our management staff will agree to let Mr. and Mrs. [redacted] out of their lease with as of October 31, 2016. We feel as though this is more than fair and at this point. There isn't anything we can do to change their perception of our community so we wish them the best in the future.
Regards
Debbie J[redacted], PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
I asked 3 times for a transfer to a different apartment before seeking other living arrangements and was denied 3 times....when they finally agreed to transfer me to a different apartment it was to late and I had already signed another lease. I refused to live in a home that for one was filthy and 2 had rodents running around and feces and urine on my kitchen counter tops. I was told that before I moved in 2 dumpsters full of trash were removed from the patio and apartment so no I wouldn't imagine that the previous tenants would report a pest problem being how disgusting they must have lived. Regardless a repair they made was reglazing the counter tops and the smell was so harsh that I could not be in the home with out feeling like I was going to pass out and had an instant headache. And I was being asked to stay and endure that....I have letters from my Dr to confirm he didn't want me staying there with the fumes and also with the diseases that the rodents carry and where leaving where I am suppose to be preparing food! Never in my life would I have chosen an apartment like this had I been shown the place. I was never explained or told anything about price levels or told anything about upgrades or anything else Mr. [redacted] is saying. Tuscan pointe , Mr. [redacted] and M2 property management group are liars and I will be filing a law suit.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It's only fair to us that the cost covers for half of the couch$(250) and half cost for the Xbox cord and power surge($50). A total of $300 is a fair amount for the damage done and our inconvenience.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
In order to appeal to as many residents as possible we offer three finishes, classic, partial upgrade and a full upgrade, with the classic style being the most affordable with the lowest entry point. We always quote the lowest price in all advertising and when one calls our leasing center we always state that our rent "starts at $X, and goes higher depending on the level of upgrades". Again, Ms. [redacted] was paying $40 below the rent for a classic style 3-bedroom townhome.
We made all of the requested repairs that Ms. [redacted] asked for and we did offer to move her to another apartment and she refused. Further, we never had any reports of rodents in Ms. [redacted]'s apartment from the prior tenant. When Ms. [redacted] reported it to us, we immediately contacted Gold Seal pest control that came out to her unit and used bait and glue traps. Ms. [redacted] reported to the manager, Alexandria, that a rat was caught in the glue trap. Gold Seal has inspected the apartment, their inspection report is attached, in which they state "This unit had a mouse caught on glue board. Removed glue trap, replaced with 5 more and 5 bait stations. No signs of rats." While we agree that having a mouse in your home is unpleasant, it does not make the apartment uninhabitable and the management took the appropriate steps to resolve the issue as soon as Ms. [redacted] made us aware.
Ms. [redacted] was unhappy with her apartment and we repaired everything on her list. She asked to be moved to another unit and when we agreed, she refused.
Ms. [redacted] turned in her keys last week and vacated her unit abandoning her lease with Tuscan Pointe. We will attempt to re-rent the apartment as soon as possible, but Ms. [redacted] will remain responsible for the lease and related fees until the unit is re-rented or until the lease expires, whichever comes first.
Scott [redacted], CAM, CAPS, CPM®
Director of Operations
Ms. [redacted] did move into an apartment at Tuscan Pointe, [redacted] Avenue on 2/27/2015. Tuscan Pointe has three levels of finishes in the apartments; Classic (no upgrades), Partial Upgrades and Full Upgrades, all at...
different price points to appeal to a wide range of residents at various income levels. Ms. [redacted] chose a classic three bedroom apartment and was given a monthly discount of $40 off the regular rate of $899. Both the property manager and the maintenance supervisor have walked the apartment and all but some touch up paint, which will be done on 3/13/15, from Ms. [redacted]'s list has been completed. The range, which is gas, is not dangerous, most of our ranges, water heaters and furnaces have standing pilot lights and is not uncommon in the market. We offered to move Ms. [redacted] to another apartment, however, she declined, stating that she has found another living arrangements and will be vacating the apartment this week. Tuscan Pointe and M2 Property Group has taken the appropriate steps to rectify the situation.
Scott [redacted] _CAM, CAPS, CPM®
Director of Operations