Southern Traditions

Sent email 9am on 6/20/to acknowledge items that need to be addressed Will actively start working on items week of 6/to resolve punchlist Sorry for not getting to this sooner! -***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThere are several corrections needed to the response from Southern Traditions In Emails and an in-person meeting held January 14, with Rob C***, the principal of Southern Traditions and Trent S [redacted] , the real estate agent for Southern Traditions, the withholding of funds was agreed to with the understanding that upon resolution of the defects noted on the punchlist and subsequent inspection reports full payment would be madeAt that meeting, we paid in good faith $100,towards the balance The amount owed at the time of mowas $148,and not $151,The document reflecting the correct amount was presented to us by Southern Traditions and reviewed at the January 14, meeting with Rob C [redacted] and Trent S [redacted] Southern Traditions continues to reference an incorrect change order documentThe amount outstanding is $38,and not $41, The payment history noted by Southern Traditions is not correctThe last payment of $10,was made to Southern Traditions on May 25, not February We have made every attempt to work with Southern Traditions to correct the defects in our home however, now months post move-in, significant defects remainWe have experienced no oversight and even refusal to check the work of subcontractors sent to our homeFollowing repeated poor workmanship, failure to use specified products, damage to our home, no clefollowing work and the inability to resolve defects, we have asked for different subcontractors and for references on these subsMrC [redacted] has sent out subs (while we were living in the home), that in fact were subs of subs and were neither known nor vetted by Southern TraditionsOnly after insisting on changing specific subcontractors and in some cases, personally checking references on these subs has the quality of work improvedThat said, substantial issues remain unresolved While the HVAC units initially installed were not defective, the units were not properly sized (they were over-tonned)Because of this, we experienced fluctuating temperatures between the three floors and indoor humidity levels of up to 70%We had to run a dehumidifier 24/to get the humidity to 60%After several attempts by Southern Traditions’ subcontractor to address the issue, we hired an outside HVAC engineering firm at the cost of $1,to evaluate the situationThe findings of the report, which were provided to MrC [redacted] in July 2015, showed that the units had too excessive tonnage for the home (oversized by 180% - 250%) and the report recommended that the units be replaced with two stage or variable speed units with reduced tonnageNo action was taken by Southern Traditions until February, Because of outside temperatures at the time of installation, we were not able to test the new HVAC units until June Note that during the development of our home specs, significant time and detail were provided to Southern Traditions on the desired performance of the HVAC units We have refused requests from Southern Tradition for additional payment as the defects noted on the punchlist and inspection reports exceed the amount heldWe have asked to meet with Southern Traditions to review the defects and prepare a reasonable timeline to correct the defectsOnce the defects and outstanding issues are resolved payment will be rendered Regards, [redacted]

We built a house for the *** during They moved in at the end of that year owing us $151, The contract states that final payment is due prior to occupying the home but we were still pulling a change order together and we like to work with our customers so we were fine
with them moving in prior to final payment The house is well constructed and passed a final county inspection and a CO was issued They made a $100,payment in January of and a $10,in February of leaving a balance of $41, Nothing has been paid since 2/2015.There was a punch list when they moved in and we have a - year warranty for our customersAs warranty items came up we worked to fix those as wellWe have spent hours and hours and hours during and at the *** working with them, sending our subcontractors back again and again Switching contractors that they were not happy with Even going so far as to completely replace their HVAC unit (that was not defective) All the while we they owed us $41,from our original contract We were not asking for additional funds than what was originally owed us before they moved in just same bill sent from the beginning.
We requested payment in 1/2015, 5/2015, 2/and 5/to no avail We would be happy to continue to work with them to fix any legitimate warranty issues - but at this time we are not inclined to do any more work on their house until they at least make a payment on what was due over months ago

We built a house for the *** during They moved in at the end of that year owing us $151, The contract states that final payment is due prior to occupying the home but we were still pulling a change order together and we like to work with our customers so we were fine
with them moving in prior to final payment The house is well constructed and passed a final county inspection and a CO was issued They made a $100,payment in January of and a $10,in February of leaving a balance of $41, Nothing has been paid since 2/2015.There was a punch list when they moved in and we have a - year warranty for our customersAs warranty items came up we worked to fix those as wellWe have spent hours and hours and hours during and at the *** working with them, sending our subcontractors back again and again Switching contractors that they were not happy with Even going so far as to completely replace their HVAC unit (that was not defective) All the while we they owed us $41,from our original contract We were not asking for additional funds than what was originally owed us before they moved in just same bill sent from the beginning. We requested payment in 1/2015, 5/2015, 2/and 5/to no avail We would be happy to continue to work with them to fix any legitimate warranty issues - but at this time we are not inclined to do any more work on their house until they at least make a payment on what was due over months ago

[A default letter is provided here which indicates
your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Sent email 9am on 6/20/14 to acknowledge items that need to be addressed.    Will actively start working on items week of 6/23 to resolve punchlist.     Sorry for not getting to this sooner!
-[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There are several corrections needed to the response from Southern Traditions. 1.     In Emails and an in-person meeting held January 14, 2015 with Rob C[redacted], the principal of Southern Traditions and Trent S[redacted], the real estate agent for Southern Traditions, the withholding of funds was agreed to with the understanding that upon resolution of the defects noted on the punchlist and subsequent inspection reports full payment would be made. At that meeting, we paid in good faith $100,000 towards the balance. 2.     The amount owed at the time of move-in was $148,099 and not $151,820. The document reflecting the correct amount was presented to us by Southern Traditions and reviewed at the January 14, 2015 meeting with Rob C[redacted] and Trent S[redacted]. Southern Traditions continues to reference an incorrect change order document. The amount outstanding is $38,099 and not $41,820. 3.     The payment history noted by Southern Traditions is not correct. The last payment of $10,000 was made to Southern Traditions on May 25, 2015 not  February 2015. 4.     We have made every attempt to work with Southern Traditions to correct the defects in our home however, now 18 months post move-in, significant defects remain. We have experienced no oversight and even refusal to check the work of subcontractors sent to our home. Following repeated poor workmanship, failure to use specified products, damage to our home, no clean-up following work and the inability to resolve defects, we have asked for different subcontractors and for references on these subs. Mr. C[redacted] has sent out subs (while we were living in the home), that in fact were subs of subs and were neither known nor vetted by Southern Traditions. Only after insisting on changing specific subcontractors and in some cases, personally checking references on these subs has the quality of work improved. That said, substantial issues remain unresolved. 5.     While the HVAC units initially installed were not defective, the units were not properly sized (they were over-tonned). Because of this, we experienced fluctuating temperatures between the three floors and indoor humidity levels of up to 70%. We had to run a dehumidifier 24/7 to get the humidity to 60%. After several attempts by Southern Traditions’ subcontractor to address the issue, we hired an outside HVAC engineering firm at the cost of $1,200 to evaluate the situation. The findings of the report, which were provided to Mr. C[redacted] in July 2015, showed that the units had too excessive tonnage for the home (oversized by 180% - 250%) and the report recommended that the units be replaced with two stage or variable speed units with reduced tonnage. No action was taken by Southern Traditions until February, 2016. Because of outside temperatures at the time of installation, we were not able to test the new HVAC units until June 2016. Note that during the development of our home specs, significant time and detail were provided to Southern Traditions on the desired performance of the HVAC units. 6.     We have refused requests from Southern Tradition for additional payment as the defects noted on the punchlist and inspection reports exceed the amount held. We have asked to meet with Southern Traditions to review the defects and prepare a reasonable timeline to correct the defects. Once the defects and outstanding issues are resolved payment will be rendered.  
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There are several corrections needed to the response from Southern Traditions. 1.     In Emails and an in-person meeting held January 14, 2015 with Rob C[redacted], the principal of Southern Traditions and Trent S[redacted], the real estate agent for Southern Traditions, the withholding of funds was agreed to with the understanding that upon resolution of the defects noted on the punchlist and subsequent inspection reports full payment would be made. At that meeting, we paid in good faith $100,000 towards the balance. 2.     The amount owed at the time of move-in was $148,099 and not $151,820. The document reflecting the correct amount was presented to us by Southern Traditions and reviewed at the January 14, 2015 meeting with Rob C[redacted] and Trent S[redacted]. Southern Traditions continues to reference an incorrect change order document. The amount outstanding is $38,099 and not $41,820. 3.     The payment history noted by Southern Traditions is not correct. The last payment of $10,000 was made to Southern Traditions on May 25, 2015 not  February 2015. 4.     We have made every attempt to work with Southern Traditions to correct the defects in our home however, now 18 months post move-in, significant defects remain. We have experienced no oversight and even refusal to check the work of subcontractors sent to our home. Following repeated poor workmanship, failure to use specified products, damage to our home, no clean-up following work and the inability to resolve defects, we have asked for different subcontractors and for references on these subs. Mr. C[redacted] has sent out subs (while we were living in the home), that in fact were subs of subs and were neither known nor vetted by Southern Traditions. Only after insisting on changing specific subcontractors and in some cases, personally checking references on these subs has the quality of work improved. That said, substantial issues remain unresolved. 5.     While the HVAC units initially installed were not defective, the units were not properly sized (they were over-tonned). Because of this, we experienced fluctuating temperatures between the three floors and indoor humidity levels of up to 70%. We had to run a dehumidifier 24/7 to get the humidity to 60%. After several attempts by Southern Traditions’ subcontractor to address the issue, we hired an outside HVAC engineering firm at the cost of $1,200 to evaluate the situation. The findings of the report, which were provided to Mr. C[redacted] in July 2015, showed that the units had too excessive tonnage for the home (oversized by 180% - 250%) and the report recommended that the units be replaced with two stage or variable speed units with reduced tonnage. No action was taken by Southern Traditions until February, 2016. Because of outside temperatures at the time of installation, we were not able to test the new HVAC units until June 2016. Note that during the development of our home specs, significant time and detail were provided to Southern Traditions on the desired performance of the HVAC units. 6.     We have refused requests from Southern Tradition for additional payment as the defects noted on the punchlist and inspection reports exceed the amount held. We have asked to meet with Southern Traditions to review the defects and prepare a reasonable timeline to correct the defects. Once the defects and outstanding issues are resolved payment will be rendered.  
Regards,
[redacted]

Review: Southern Traditions built our new home in 2014 and we moved into the home in November 2014. A punchlist from the walkthrough and subsequent inspection reports listing defects were provided to Southern Traditions on multiple occasions. While some of the items have been resolved, numerous defects that were cited in both the initial and 1-year inspection reports remain incomplete now 18 months later. These defects include but are not limited to loose and cracked siding boards, exposed nails in the siding and the roof, front and back yard drainage problems, defective masonary and tile work, warped and faded exterior flooring on the exterior balcony, missing and inadequate caulking, damaged exterior trim and unfinished exterior and interior painting…. Multiple attempts over the past 18 months to obtain action on these items from Southern Traditions have been to no avail.Desired Settlement: Repair the defects noted on the punchlist and inspection reports using qualified and professional subcontractors with appropriate supervision.

Business

Response:

We built a house for the [redacted] during 2014. They moved in at the end of that year owing us $151,820. The contract states that final payment is due prior to occupying the home but we were still pulling a change order together and we like to work with our customers so we were fine with them moving in prior to final payment. The house is well constructed and passed a final county inspection and a CO was issued. They made a $100,000 payment in January of 2015 and a $10,000 in February of 2015 leaving a balance of $41,820. Nothing has been paid since 2/2015.There was a punch list when they moved in and we have a 1 - year warranty for our customers. As warranty items came up we worked to fix those as well. We have spent hours and hours and hours during 2015 and 2016 at the [redacted] working with them, sending our subcontractors back again and again. Switching contractors that they were not happy with. Even going so far as to completely replace their HVAC unit (that was not defective). All the while we they owed us $41,820 from our original contract. We were not asking for additional funds than what was originally owed us before they moved in just same bill sent from the beginning. We requested payment in 1/2015, 5/2015, 2/2016 and 5/2016 to no avail. We would be happy to continue to work with them to fix any legitimate warranty issues - but at this time we are not inclined to do any more work on their house until they at least make a payment on what was due over 18 months ago.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There are several corrections needed to the response from Southern Traditions. 1. In Emails and an in-person meeting held January 14, 2015 with Rob C[redacted], the principal of Southern Traditions and Trent S[redacted], the real estate agent for Southern Traditions, the withholding of funds was agreed to with the understanding that upon resolution of the defects noted on the punchlist and subsequent inspection reports full payment would be made. At that meeting, we paid in good faith $100,000 towards the balance. 2. The amount owed at the time of move-in was $148,099 and not $151,820. The document reflecting the correct amount was presented to us by Southern Traditions and reviewed at the January 14, 2015 meeting with Rob C[redacted] and Trent S[redacted]. Southern Traditions continues to reference an incorrect change order document. The amount outstanding is $38,099 and not $41,820. 3. The payment history noted by Southern Traditions is not correct. The last payment of $10,000 was made to Southern Traditions on May 25, 2015 not February 2015. 4. We have made every attempt to work with Southern Traditions to correct the defects in our home however, now 18 months post move-in, significant defects remain. We have experienced no oversight and even refusal to check the work of subcontractors sent to our home. Following repeated poor workmanship, failure to use specified products, damage to our home, no clean-up following work and the inability to resolve defects, we have asked for different subcontractors and for references on these subs. Mr. C[redacted] has sent out subs (while we were living in the home), that in fact were subs of subs and were neither known nor vetted by Southern Traditions. Only after insisting on changing specific subcontractors and in some cases, personally checking references on these subs has the quality of work improved. That said, substantial issues remain unresolved. 5. While the HVAC units initially installed were not defective, the units were not properly sized (they were over-tonned). Because of this, we experienced fluctuating temperatures between the three floors and indoor humidity levels of up to 70%. We had to run a dehumidifier 24/7 to get the humidity to 60%. After several attempts by Southern Traditions’ subcontractor to address the issue, we hired an outside HVAC engineering firm at the cost of $1,200 to evaluate the situation. The findings of the report, which were provided to Mr. C[redacted] in July 2015, showed that the units had too excessive tonnage for the home (oversized by 180% - 250%) and the report recommended that the units be replaced with two stage or variable speed units with reduced tonnage. No action was taken by Southern Traditions until February, 2016. Because of outside temperatures at the time of installation, we were not able to test the new HVAC units until June 2016. Note that during the development of our home specs, significant time and detail were provided to Southern Traditions on the desired performance of the HVAC units. 6. We have refused requests from Southern Tradition for additional payment as the defects noted on the punchlist and inspection reports exceed the amount held. We have asked to meet with Southern Traditions to review the defects and prepare a reasonable timeline to correct the defects. Once the defects and outstanding issues are resolved payment will be rendered.

Regards,

Review: Southern Traditions built my new home in 2013 and it was completed in late November. I have a punch list of items still needing repair but Southern Traditions is not responding to either emails or phone messages. I have sent them this list repeatedly.

Southern Traditions also agreed to fill in any geothermal trenches that may have settled after the first 6 months but again they are not responding to either emails or phone calls regarding this.Desired Settlement: Repair the deficiencies listed on the punch list and any additional ones which may appear in the first year. Fill in the geothermal trenches properly as agreed to.

Business

Response:

Sent email 9am on 6/20/14 to acknowledge items that need to be addressed. Will actively start working on items week of 6/23 to resolve punchlist. Sorry for not getting to this sooner!

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,