Summary - quality claims on website are - SOG does not inspect internal workings of guns before shipmentI ordered a Beretta 92S onlineI chose a "Grade 2" quality rating, which was the middle price of $Problem #1: When they mailed the gun to my FFL dealer of choice, they did not put my name on the shipmentIt was an unmarked box sitting at the dealer until I called the dealer to ask whether they had received itProblem #2: When I received the gun it had severe pitting throughout the barrel and shot far to the leftThe quality rating I chose online says " Excellent (Mechanically excellent, cosmetically very slight wear on finishNot quite as nice as "like new")." I don't think anyone would say the gun I received was mechanically excellentProblem #3: When I called customer service to ask about exchanging for a gun that meets the quality rating I paid for, [redacted] the customer service rep told me that SOG does not have a practice of inspecting any internal aspects of their gunsShe said the quality ratings are for appearance onlyEven though on their website it says MECHANICALLY excellentShe told me that if I chose to exchange, there was no guarantee that I would receive a gun that was in good shape internally because they WILL NOT inspect the gun even at my requestI asked for a refund obviouslyCustomer service was completely unhelpful and said I had no other option unless I wanted to leave it to chance & try an exchangeNo thanks [redacted] also instructed me to simply mail the gun back to them - I asked isn't that illegal for a regular individual to put a firearm in the mail? [redacted] said she actually had no idea and I should ask my FFL dealer about that
Very dishonest company that hides behind the fine print in their terms and conditions to add excessive charges once order is placed I received an invoice that was cancelled and changed, without my permission to a much higher price
SOG has a lousy rating system I bought a Beretta 92S, and paid the extra bucks for "LIKE NEW' condition To me or anyone else who speaks the English language "LIKE NEW" means exactly what it says What I received was a gun with pitted holster marks on the slide, a huge deep scratch on the grip, and the sights were off by inches at feet, and rusted into place I am very good at restoring firearms, so I corrected the problems and traded the gun at $loss When I ask them about their rating system they gave some story about rating being a matter of opinion My response to them was what part of "LIKE NEW" don't you understand When I dispose a firearm and I say "LIKE NEW", even though fired, it looks just like it can out of the box when new Definitely don't trust their rating system They either don't speak English, or they are blind
Summary - quality claims on website are - SOG does not inspect internal workings of guns before shipmentI ordered a Beretta 92S onlineI chose a "Grade 2" quality rating, which was the middle price of $Problem #1: When they mailed the gun to my FFL dealer of choice, they did not put my name on the shipmentIt was an unmarked box sitting at the dealer until I called the dealer to ask whether they had received itProblem #2: When I received the gun it had severe pitting throughout the barrel and shot far to the leftThe quality rating I chose online says " Excellent (Mechanically excellent, cosmetically very slight wear on finishNot quite as nice as "like new")." I don't think anyone would say the gun I received was mechanically excellentProblem #3: When I called customer service to ask about exchanging for a gun that meets the quality rating I paid for, [redacted] the customer service rep told me that SOG does not have a practice of inspecting any internal aspects of their gunsShe said the quality ratings are for appearance onlyEven though on their website it says MECHANICALLY excellentShe told me that if I chose to exchange, there was no guarantee that I would receive a gun that was in good shape internally because they WILL NOT inspect the gun even at my requestI asked for a refund obviouslyCustomer service was completely unhelpful and said I had no other option unless I wanted to leave it to chance & try an exchangeNo thanks [redacted] also instructed me to simply mail the gun back to them - I asked isn't that illegal for a regular individual to put a firearm in the mail? [redacted] said she actually had no idea and I should ask my FFL dealer about that
Very dishonest company that hides behind the fine print in their terms and conditions to add excessive charges once order is placed I received an invoice that was cancelled and changed, without my permission to a much higher price
SOG has a lousy rating system I bought a Beretta 92S, and paid the extra bucks for "LIKE NEW' condition To me or anyone else who speaks the English language "LIKE NEW" means exactly what it says What I received was a gun with pitted holster marks on the slide, a huge deep scratch on the grip, and the sights were off by inches at feet, and rusted into place I am very good at restoring firearms, so I corrected the problems and traded the gun at $loss When I ask them about their rating system they gave some story about rating being a matter of opinion My response to them was what part of "LIKE NEW" don't you understand When I dispose a firearm and I say "LIKE NEW", even though fired, it looks just like it can out of the box when new Definitely don't trust their rating system They either don't speak English, or they are blind
The complaint has been resolved at this time