Southern New Mexico Collection Bureau

This was refunded back to the credit card on file on 10-26-

This service was completed on 6-21-

We came to an agreement with *** *** on 7-6-16. This complaint should be considered resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12592359, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12685982, and find that this resolution would be satisfactory
to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This was an estimating error. Per the terms of our contract, we have days to cancel an order after discovery of the error. We were well within our time frame and we apologize for the inconvenienceBoth the sales rep and the general manager have been informed and educated on this
issue

This service is scheduled for 10-with an installation crew along with out superintendent, *** ***. We have a punch list of everything that needs to be addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10805063, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Please be advised our Vice President, *** *** has been in contact with Mr***. They are going to have further discussion this evening per Mr***'s request to work toward a resolution . *** ***Director of Operations1-800-HANSONSEMile RoadTroy, Michigan
Ext

There is a service appointment scheduled for *** *** on October 15. At that time, we will replace the window and have her address all concerns with the installer. He will fix anything that she is not satisfied with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11696979, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
They did come on the 9thThey did not fix everything that needed to be fixedThe porch repair that they did looks worse in one area than it did before. No one has talked to me about the contract that has not been honoredMy next step is going to be the media and/or a lawyer
Regards,
*** ***

Sending out this promotional package this week. Sorry for the delay

Service appointment of this order is scheduled on October 3rd.

The loan balance was credited $180.00 in February 2017.  We have not had any service requests from this customer since then.

[redacted] is currently out of town and will not be available until after May 1st.  At that time, [redacted] will inspect his job. We would like to schedule a superintendent to go over the job with him, collect his balance, and determine if there is to be any compensation. He has a $6,000...

balance on his siding job, but the window order has been paid in full and completed.[redacted]Director of Operations1-800-HANSONS[redacted]

This was completed on 11-1-15 and the customer stated that they were happy.

This complaint is not resolved.  It is in our legal department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10872479, and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of why I am rejecting this response appear below:This matter has not been completely handled. We still have damaged railing and our roof and garage have not been sealed. The services that have been billed and paid for in full are still not completed. 
Regards,
[redacted]

Service is complete on this job and customer states that they are happy with the work

Our Installation Manager spoke with [redacted] on 11-15-16.  We are sending a Superintendent, and an installation crew out to the home to address all concerns on 11-30-16.  [redacted] was agreeable.