Complaint: [redacted]
I am rejecting this response because:It still doesn't address the short length of time that the unit worked. If someone knew that these kegerators only worked for 3 years they likely wouldn't purchase one. How many others have had similar problems? Should there be a recall? Simply no offer of help isn't enough. I'll be contacting other agencies.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] my machine smells because it does not work. it worked for two months and I waited several for some action a new maintainence company took over came two times came to my house and did not fix it and I am still waiting to wash my clothes. I am sure the second machine was not new it was reconditioned, I was several months without a machine until better business helped me get another machine months later I am still running to get my clothes washed. Does anyone realize how much money it is to wash a nd dry clothes at a laundramat?I am on a fixed income and disabled I really need someone to help me solve this problem I am definitely taken advantage of. thank you
Hello, We apologize if the unit purchased is not operating as designed. I reviewed your order and see that the unit was purchased on April 31, 2014. This will put you outside of our warranty but you do have an extended warranty attached. At this time I will ask that you phone...
New Leaf (extended warranty company) so they may assist you under their contract. Below is their information. http://www.newleafsc.net/servicepro/Phone: 1.855.879.6395I will ask that a copy of your receipt be sent to your email address as you will need that to receive service with New Leaf. We apologize for the issue and appreciate your cooperation. Rudy Edgestar.com
It would seem as there is nothing we can do to help this customer. We have offered an exchange per the warranty. If that is not sufficient the customer can go ahead and sell the unit on Craigslist or throw it away.
I'm sorry you had problems with the dehumidifier you purchased on 6/1/2014. The manufacturers warranty on this specific unit is 1 year for parts and 90 days for labor. In this specific instance there was an extended warranty purchased through a 3rd party who would provide support beyond...
the manufacturers warranty period. During this process we do what we can to assist with diagnosis but the decision to repair or replace is ultimately up to the extended warranty company. It does appear the extended warranty made the decision to replace your unit and the replacement unit was delivered on August 26th. If there is anything we as a manufacturer can do to further assist in this process please let us know.
Thank you for your reply. If you do not have any further information, I cannot look it up. Please have Revdex.com pursue this. They will close this since you cannot provide enough information for us to help you out.
I would like to start by offering a sincere apology to [redacted] for the problem he had with his purchase as well as the difficulty in reaching our warranty to request assistance. We have offered to exchange the unit for him and after speaking with him he’s chosen to decline that request...
since the unit is currently operating normally. This offer still stands and it has been notated on his account in case the symptoms return. With the unit being under warrant this is typically the route we would take after doing some basic troubleshooting. As for the wait times to speak with our team, we have hired additional agents to help assist with the call volume and once they finish training customer wait times will drop considerably.
Hello, Thank you for contacting us at Edgestar.com. I reviewed your case and attempted to trace the return transit bag with no success. At this time I would like to offer a solution that I believe will remedy this issue. If you agree to remove the Revdex.com dispute I will...
arrange for our system to provide a full credit. The credit will be issued back to you Visa ([redacted]) with in 12 hours of this dispute being removed. If you for any reason receive the transit back to your location then I will ask that you discard of it as you see fit. I will not require the unit to be returned. Please confirm you accept this offer by closing the dispute. Below is my information if you wish to contact me directly. [redacted] Edgestar Sales / Service Manager[redacted]
Hello, If the customer is looking to return the unit then we will ask that they follow the below steps. 1. Item must be placed in the original box with all of items that secures the safe arrival. If you the customer does not have the original box and materials to secure the unit then we will ask that he professional box it. Our intension is to repair the unit upon receipt so it is important that we have the unit returned in the same physical condition it arrived to our customer. Please be advised that if the unit is not boxed properly and item arrives damage due to improper packaging then we will have the ability to reduce the credit or refuse and void credit. Please secure the unit to avoid any issues. 2. Unit will need to be shipped Fedex, UPS or DHL. We do not accept delivery from USPS. 3. Please place RA 21218 on the box. [redacted]
Complaint: [redacted]
I am rejecting this response because:It still doesn't address the short length of time that the unit worked. If someone knew that these kegerators only worked for 3 years they likely wouldn't purchase one. How many others have had similar problems? Should there be a recall? Simply no offer of help isn't enough. I'll be contacting other agencies.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] my machine smells because it does not work. it worked for two months and I waited several for some action a new maintainence company took over came two times came to my house and did not fix it and I am still waiting to wash my clothes. I am sure the second machine was not new it was reconditioned, I was several months without a machine until better business helped me get another machine months later I am still running to get my clothes washed. Does anyone realize how much money it is to wash a nd dry clothes at a laundramat?I am on a fixed income and disabled I really need someone to help me solve this problem I am definitely taken advantage of. thank you
Hello, We apologize if the unit purchased is not operating as designed. I reviewed your order and see that the unit was purchased on April 31, 2014. This will put you outside of our warranty but you do have an extended warranty attached. At this time I will ask that you phone...
New Leaf (extended warranty company) so they may assist you under their contract. Below is their information. http://www.newleafsc.net/servicepro/Phone: 1.855.879.6395I will ask that a copy of your receipt be sent to your email address as you will need that to receive service with New Leaf. We apologize for the issue and appreciate your cooperation. Rudy Edgestar.com
It would seem as there is nothing we can do to help this customer. We have offered an exchange per the warranty. If that is not sufficient the customer can go ahead and sell the unit on Craigslist or throw it away.
I'm sorry you had problems with the dehumidifier you purchased on 6/1/2014. The manufacturers warranty on this specific unit is 1 year for parts and 90 days for labor. In this specific instance there was an extended warranty purchased through a 3rd party who would provide support beyond...
the manufacturers warranty period. During this process we do what we can to assist with diagnosis but the decision to repair or replace is ultimately up to the extended warranty company. It does appear the extended warranty made the decision to replace your unit and the replacement unit was delivered on August 26th. If there is anything we as a manufacturer can do to further assist in this process please let us know.
Thank you for your reply. If you do not have any further information, I cannot look it up. Please have Revdex.com pursue this. They will close this since you cannot provide enough information for us to help you out.
I would like to start by offering a sincere apology to [redacted] for the problem he had with his purchase as well as the difficulty in reaching our warranty to request assistance. We have offered to exchange the unit for him and after speaking with him he’s chosen to decline that request...
since the unit is currently operating normally. This offer still stands and it has been notated on his account in case the symptoms return. With the unit being under warrant this is typically the route we would take after doing some basic troubleshooting. As for the wait times to speak with our team, we have hired additional agents to help assist with the call volume and once they finish training customer wait times will drop considerably.
Hello, Thank you for contacting us at Edgestar.com. I reviewed your case and attempted to trace the return transit bag with no success. At this time I would like to offer a solution that I believe will remedy this issue. If you agree to remove the Revdex.com dispute I will...
arrange for our system to provide a full credit. The credit will be issued back to you Visa ([redacted]) with in 12 hours of this dispute being removed. If you for any reason receive the transit back to your location then I will ask that you discard of it as you see fit. I will not require the unit to be returned. Please confirm you accept this offer by closing the dispute. Below is my information if you wish to contact me directly. [redacted] Edgestar Sales / Service Manager[redacted]
Hello, If the customer is looking to return the unit then we will ask that they follow the below steps. 1. Item must be placed in the original box with all of items that secures the safe arrival. If you the customer does not have the original box and materials to secure the unit then we will ask that he professional box it. Our intension is to repair the unit upon receipt so it is important that we have the unit returned in the same physical condition it arrived to our customer. Please be advised that if the unit is not boxed properly and item arrives damage due to improper packaging then we will have the ability to reduce the credit or refuse and void credit. Please secure the unit to avoid any issues. 2. Unit will need to be shipped Fedex, UPS or DHL. We do not accept delivery from USPS. 3. Please place RA 21218 on the box. [redacted]