Southern Comfort A/C & Heating HVAC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

customer service southern comfort
[redacted]
4107 Wyldwood Rd. 78739
512-443-7070
                   To Whom it May Concern;
                
               ...

     On behalf of the management staff at Southern Comfort we would like to apologize for any miscommunication the customer has encountered in this situation. Our office is refunding the amt requested 
                     of the contactor replacement and hope to ensure that this problem will not repeat itself  in the future. We will be sending out a check in the amount of $200 in the morning and we hope this customers
                     is satisfied with our service
                                                                                                                                                                                                                                                          Sincerely,
                                                                                                                                                                                                                                                           [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I requested an A/C tune-up and technician completed service for $60.00, technician recommended a contactor replacement, I asked the price it was $275.00

This business charged $275.00 for a contactor replacement and when I checked next day on the web and found out that part is only $25.00-$40.00 price range.

Their technician was already there, and replacement took 15 minutes.

I called their customer service but They did not want to understand the issue. Technician was already there for a tune-up, did not have to drive for an a/c issue. There was no additional driving or any additional cost for the business - only 15 min. labor.

I requested a partial refund and keep tha new part or replace the new part with old one for a $275.00 (full refund for the contactor only).