Southern Bride

Me and my groomsmen had ordered our suits here and due to the coronavirus we were unable to have our wedding. The company refuses to isse a refund and says it is in our contracts but some of the contracts were not signed. I ask for a gift certificate of equal value and the only thing they would do is send a text message with the dollar amount. I beleive that a text saying u have this avalible credit is unacceptable. Everyone I have talked to is very rude and has not offered a solution that is acceptable.

I went here for my brother's wedding here and then the pandemic happen and they had to cancel the wedding due to the venue wouldn't allow them to have a gathering. I paid $70 to this place and now they will no refund the money. We have called them and talked to them on multiple accusations and they are rude and will not refund. I really do hope this company is not getting any help from the government because they are ripping people of!

I went here for me and my son to be in my brother in laws wedding and they had to cancel it because the venue would not allow them to gather. This company is not a good company and I really do hope they go under and have to close! I have requested a refund and so has my wife and they just act like they hang up the phone

On April 18, 2019 I rented a tuxedo from Southern Bride. The sales rep asked if I would like to pay the deposit of $50.00 or pay in full. I elected to pay in full. On April 26, 2019 I contacted the store to cancel this rental. The event date is May 18, 2019 and because of a family crisis, the rental was no longer needed. I was told that the sales rep would speak with the manager and call me back. On Monday, April 29 I contacted the establishment again (no call back rec'd on Friday) and spoke with the manager. I was told that they would not issue a refund of any amount. I understand that the deposit amount and damage waiver could not be refunded. I am only requesting that the difference ($185.31) be refunded. The cause of the cancellation is completely out of our control and I was not informed by sales clerk that the store would not issue any refund. I received a copy of the order form that is not signed which states the deposit and damage cannot be refunded. It does not address the difference if you elect to pay in full. This was never disclosed to me prior to purchase.