Southeast Texas Water Conditioning, Inc.

Dear Ms***,Thank you for your letter dated April 29, Our records indicate that Ms *** called our office on March 8th for a free water test at the home she and her husband were constructing on *** Drive in Orange, Texas Our primary customer service area was impacted by
heavy rains and flooding on or around March 10th, including the closure of I-east and west bound for several days Our company's efforts in March were focused on providing relief efforts to victims affected by the flooding in Deweyville and Orange, and ensuring that our existing customer's service was prioritized over the acquisition of new customers Southeast Texas Water should have timely communicated this information to Ms ***.Southeast Texas Water hopes that Ms *** understands that once she becomes a customer, her service will be prioritized over our acquisition of any new customers We sincerely apologize for any inconvenience caused to Ms *** and her family.Southeast Texas Water appreciates the complaint that Ms *** filed with the Revdex.com and we have taken steps to resolve and remedy the situation Ms ***'s water test results were communicated to her on May 3, Ms *** agreed to call Southeast Texas Water when the water lines are connected to the home so we can install a treatment system at her residence.We strive to earn the business of every customer, every day, and appreciate the opportunity to earn Ms ***'s trust and business.*** ***President