Southeast Missouri Hospital

Initial Business Response /* (1000, 10, 2015/06/08) */
Dear Ms ***,
We apologize for the delay in the submission of a corrected claim to *** *** for services rendered on 11/8/As you stated, the original claim was submitted to *** *** with the correct insurance IDThis claim was
submitted on 11/15/with the insurance information and ID received from the physician's officeThe claim has been resubmitted electronically to *** *** with the corrected informationYou will receive no further bills for Lab on this date of service from the hospital
Sincerely,
*** ***
Quality Management

After review of the claim we found the claim was submitted to the insurance company initially on 5/2/13; however, due to internal billing system issues we are aware of that occurred with converting to a new billing system, this patient is correct in that an initial bill was not received until
11/17/15. We received a call from the patient on 12/9/questioning the balance. This was explained and at that time the bill was adjusted and reduced by 60% as a courtesy, leaving a balance of $439.04. At that time the patient was going to discuss this with spouse and call back. There is no documentation of further discussions with the patient. There is also no notation that of this account being set to go to collections. As a courtesy, due to the amount of time that lapsed before this patient received a bill, we are writing off the remainder of the balance of $for this account. We will also be sending the patient a letter stating the same.Thank you,*** ***Quality Management Department

Complaint: ***
I am rejecting this response because:I received my bill finally on May I called today and the payment I made on April 20th
has still not posted I will be satisfied when I receive bills on time and they post payments when they are received I have had problems with Southeast Billing in the past and felt it was time to start reporting them
Sincerely,
*** ***

The patient is correct in her summary of what occurred. The hospital did not file the claim with the correct insurance and, therefore, is writing the balance off as a courtesy to the patient. Although it was assigned to a collection agency on 4/22/16, the agency must have the account
for days before it is added to an individual's credit report. We have retracted this from the agency and will send a letter to the patient stating the same for her records, a copy of which is attached here. We sincerely apologize for the inconvenience this has caused.Thank you,*** ***Quality Management Department

I am working with our billing service to gather the billing account details. Once I have reviewed all the information, I will report my findings.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, just for the records, they called my home and spoke with myself and my husband on numerous occasions, at least 12 times over a two month period.  The last conversation that I had with them was on Monday, April 18th when they shared with me that they 7 years from the date of service to bill a patient.  At that time they also offered to reduce the bill by 10%.  I explained that I would not be able to pay this bill and the lady said she would make a note on the account.  As you can see by the attachment it clearly states "this account may be assigned to a collection agency." 
Sincerely,
[redacted]