Southeast Air Conditioning & Heating

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:According to the manufacturer, they installed the wrong thing and leaking started soon thereafter. A Better Business would own that. My complaint stands.
Regards,
[redacted]

Mr. [redacted] purchased a roof maintenance package through [redacted].  We were unable to keep the initially scheduled appointment and called to reschedule.  Mr. [redacted] had already posted a negative review on [redacted] and was unwilling to reschedule the appointment until he was contacted...

by our owner and offered a discount.  Our technician was 8 minutes late for the second appointment and Mr. [redacted] had already updated his review on [redacted] and filed this complaint.  When the technician arrived, Mr. [redacted] refused to allow him to perform the service and has since filed a refund request through [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  On 03 May I received the full refund from [redacted] and consider this matter closed.  Thanks for the assistance.   
Regards,
[redacted]