South Texas Radiology Imaging Centers

Complaint: [redacted] I am rejecting this response because: I was NEVER apologized to for this issue And on March 17th, I had called and asked for a supervisor because I had already been waiting days from date of service for my itemized receipt On the STRIC brochure and website for the procedure I had done it CLEARLY states that a receipt for reimbursement will be furnished to you for you to file with your own insurance company It deceptively makes it seem like you will be getting that receipt on the same day of payment and service Patients are not told they have to wait to weeks for a receipt This is what the supervisor informed me of and I paid on March 7th so if my receipt came ONLY AFTER I called and complained to a supervisor on March 17th, I had already been waiting days UnacceptableAgain, never apologized to, I was made to feel like I was being a nuisance Regards, [redacted]

Patient’s date of service was 3/and she complained to the director of the imaging facility on March 17th about her issue with the receipt provided He immediately contacted our billing office and they issued an itemized receipt and both the billing office and the facility director apologized to the patient We feel that this was handled promptly and her needs were met immediately At no time was she denied any documentation [redacted] Vice President, Operations South Texas Radiology Imaging Centers

Complaint: [redacted]
I am rejecting this response because:  I was NEVER apologized to for this issue.  And on March 17th, I had called and asked for a supervisor because I had already been waiting 10 days from date of service for my itemized receipt.  On the STRIC brochure and website for the procedure I had done it CLEARLY states that a receipt for reimbursement will be furnished to you for you to file with your own insurance company.  It deceptively makes it seem like you will be getting that receipt on the same day of payment and service.  Patients are not told they have to wait 2 to 3 weeks for a receipt.  This is what the supervisor informed me of and I paid on March 7th so if my receipt came ONLY AFTER I called and complained to a supervisor on March 17th, I had already been waiting 10 days.  Unacceptable. Again, never apologized to, I was made to feel like I was being a nuisance.
Regards,
[redacted]

Dear Mr. [redacted],I will review your account and provide details of your prior balance but refunds are applied to prior dates of services that went to collections. I will determine if any refund is due once the outstanding balance is brought current.   More information is forthcoming. [redacted]...

[redacted]Vice President OperationsSouth Texas Radiology Imaging Centers

Dear Mr. [redacted], I am sorry you feel that you were misled by our organization but as I mentioned in my email to you last week, we do offer  Wide Open Bore MRI units that are considered wide open because of the large opening that is 70cm wide.  Our MRI openings are much larger than the one...

you refer to as  open that appears not to have sides.  We did not lie about the technology we offer and  we did everything possible to accommodate you for your exam.  We have large MRI units that hold up to 550 lbs and we also offer a unique short bore design and in most cases a person over 5’2” tall will have their head outside the MRI unit.  We are here to offer you high quality imaging services and would appreciate an opportunity to try again.    For informational purposes I have attached the link to the manufacturer of three of our MRI units and the site explains the Open design of their MRI unit.  They all describe their machines as having an open design, open feel, open experience. [redacted]   [redacted]  [redacted]  [redacted]     [redacted]
[redacted] South Texas Radiology Imaging Centers [redacted]

Mr. [redacted],Refund was issued on 3/15/16.  Thank you for alerting me to this issue. We were not able to find any phone calls related to your issue but apologize for any negative experience you may have had.

Dear Ms. [redacted], please contact our billing office to determine any amount due or if in error. Please call ###-###-####. Ask for [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The money initially collected as part of a deductible was wrongfully collected. Additionally, if the previous account, that I did not know existed, was sold to a collection agency, you have already settled that account and the money owed is with that agency. What I would like to see is something showing that what you (STRIC) do is legal. I have also made [redacted] aware of this situation and they have filed a complaint with United Healthcare about situation. Had your staff ran the insurance correctly, they wiuld have found out that any pregnancy related treat is covered 100% without a deductible. Sadly, we will never do business with STRIC again because of this situation. As a RT(R) this story has been shared you my peers and colleagues as well; I am sure that they too will be interested in the results of this.
Regards,
[redacted]U.S. Army, SFC(ret)

Dear Mr. [redacted],I'm sorry for the unpleasant experience you and your wife had at our imaging center.  I do however, require more information, such as your wife's date of birth and name so I can find her in our system.  I will research what happened and let you know how it will be resolved....

 Thank you for letting me know about this issue. You can also contact me via telephone at [redacted] so we can discuss. Sincerely,[redacted]Vice President, OperationsSouth Texas Radiology Imaging Centers

Complaint: [redacted]
I am rejecting this response because:Mr [redacted] had contacted me for the 1st time on Friday March 26 @2:26 pm from phone number [redacted]5 and left a voicemail. Prior to that I had no voicemail messages from this company.I called back this morning at 1030 and left a voicemail message.      voicemail
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called 3 times into your billing department to inquire about my refund. Each time your billing clerks gave me different answers and different waiting periods. In all the times my wife has used your services through her OB/GYN, we've not had any issues. You've either not trained your staff in dealing with customers properly, especially when they've been overcharged, or customer service is not a priority with your company. You don't need to respond to this. My wife will discuss this incident  with her doctor to find alternative service providers going forward.
Regards,
[redacted]

Patient’s date of service was 3/07 and she complained to the director of the imaging facility on March 17th about her issue with the receipt provided.  He immediately contacted our billing office and they issued an itemized receipt and both the billing office and the facility director...

apologized to the patient.   We feel that this was handled promptly and her needs were met immediately.  At no time was she denied any documentation.    [redacted] Vice President, Operations South Texas Radiology Imaging Centers

Ms. [redacted],I am so sorry for the negative experience you are having with our company.  Please allow me a few days to research your account and get back with you with a resolution. Sincerely, [redacted]Vice President, OperationsSouth Texas Radiology Imaging Centers

Mr. [redacted], a member of our billing office will contact you.  As I mentioned previously I would review your account and determine if a refund is due.  Someone will be contacting you to discuss the amount that was used to clear and old balance before you were married.