South Tacoma Mazda

Sir I apologize that you have had a problem getting your claim taken care ofI had the service manager reach out to you to try and remedy the situationAt this point we have not heard back from youYou definitely can cancel the warranty if that is what you choose to doThe refund from the warranty company is proratedPlease feel free to reach out to us if we can be of any further assistance

Complaint: [redacted] I am rejecting this response because: Clearly stated on the Car Fax it states through South Tacoma Mazda that they reported the odometer rollback twiceNot from CanadaNot from kilometers to milesI was mislead into believing the vehicle in question had NO accidents and I was assured of thisEven with a clear title accidents on the vehicle report affect the vehicles valueI was sold the truck with a value of one without any accidents and assured there wasn't anyThe general manager asked me if I had a warranty on the truckI replied yes I do and than he said he would look at itHe did not tell me it would be free of chargeHe also offered me less for my truck than a competitor down the street(GT Auto) to fix this issueTo add on to this I recently discovered I bought the truck without a used car buyers guide on the windowA federal lawSincerely, [redacted]

Hello thank you for contacting meSouth Tacoma Mazda fixed my car problems on Dec 6, Tim & Mike who work in the service dept, have been awesome, I thank them so much!! My issue has been resolvedIt was never the service dept faultIt was The South Tacoma Mazda outlets faultNot the main Mazda dealership

Re: *** ***
ID: ***
In March of Mr*** purchased a Chevrolet Avalanche from South Tacoma MazdaMr*** was assured of a clean title and as of today it has a clean titleAccording to the history report it shows an accident involving a collision with a
utility poleThe report also discloses that airbag did deployThe vehicle was not a total loss and an airbag deploying does not brand the titleAs for the possible rollbackThis is a pretty common occurrence with vehicles bought out of CanadaThe mileage on the history report prior to being brought into the United States in in KilometersOnce the vehicle was imported into the U.Sthe speedometer will be converted to MilesAs for the Avalanche being unsafe I did ask Mr*** what he felt was unsafe about the AvalancheMr*** replied “it’s just unsafe”I did offer to have the vehicle looked at free of chargeMr*** declinedAt this point I understand Mr*** is unhappy with his purchaseWe have offered to trade him out the Avalanche and have offered far more for the Avalanche than other dealersWe did have alternative vehicles he was able to purchase at the time he just did not like themIf you have any further questions feel free to contact me
Tony P*** | General Sales Manager
South Tacoma Mazda
w253-722-c***
www.southtacomamazda.com

We followed all Washington State laws as far pricing which will show on your purchase order and contractIf there is a problem with the vehicle I would be happy to discuss that with you.Thank you Mike Z***

RE: *** *** *** 10:# *** *** purchased a for Focus from South Tacoma Mazda on July 25th She was shown several different cars that day and decided on the Focus because it fit her budget the bestAbout days later she came in to the dealership requesting to drop off
the carAt first it was that her 1st Sargent was not happy with her purchasing the vehicleI explained that the deal has been finalized and if she liked I would be more than happy if she brought in her 1st Sargent to speak with meWe discussed the purchase for a little bit longer so *** understood she owned the vehicle*** asked if she could go outside and make a callAfter her phone call, *** came back inside and spoke with her salesperson*** started talking about how her Mom was going to be homeless and she needed to help her*** was informed *** that she owns the vehicle she purchasedShe tried to leave the car at the dealership and I explained to *** the car was her responsibility*** left with the vehicle that eveningSince then *** has visited our dealership on two separate occasions I am aware ofBoth times *** has been in she has not brought up any issues with the purchase or the vehicleThe reason for both her visits was she brought in friends to purchase cars from usMost recently being August 7th If you have any other questions nr concerns please feel free to contact me

*** Please See Attached Documents ***
November 5, 2015RE: *** * ***ID: ***To whom it may concern:Mrs*** came in to the dealership on Sunday September 27th with concerns that herJeep Commander was unsafe and demanded a complete refund for the purchaseAt that time
thesales manager on duty Mike Z*** addressed Mrs***'s concerns and offered to get her vehiclelooked at the next dayHe also offered to get her a rental vehicle at no cost to her to drive while welooked at her carShe refused and demanded that we refund her husband the money for the vehicleand take the Jeep backMike let her know again that a refund is not an option but we will have thevehicle looked at and provide Mrs*** with transportationMrs*** refuse to have us look ather JeepShe informed my sales manager that she had a lawyer and was going to go that route if wewere not willing to give her a full refund.On September 27th Mrs*** called me on my cell phone after talking with my salesmanagerShe called several times before I was able to pick up the phoneOnce I proceeded to have aconversation with Mrs*** she let me know the issues she was having with the vehicleI alsooffered to have the Jeep looked at no cost to her and provide her with a service loanerShe refused andproceeded to get upset with meShe kept saying that I was not providing any solutions to her problem.Mrs*** also threated me with having an attorney alreadySo at that point I told her there wasnothing more I had to say except that I would still have the Jeep looked atGoing forward the dealershipwould still look at the Jeep Commander to see if there is an issue and provide Mrs*** a source oftransportationIf you have any other questions feel free to contact me
Sincerely,
Tony P*** General Sales Manager
South Tacoma Mazda** *** ** ***

Sir I apologize that you have had a problem getting your claim taken care of. I had the service manager reach out to you to try and remedy the situation. At this point we have not heard back from you. You definitely can cancel the warranty if that is what you choose to do. The refund from the...

warranty company is prorated. Please feel free to reach out to us if we can be of any further assistance.

Hello thank you for contacting me. South Tacoma Mazda fixed my car problems on Dec 6, 2017. Tim & Mike who work in the service dept, have been awesome, I thank them so much!! My issue has been resolved. It was never the service dept fault. It was The South Tacoma Mazda outlets fault. Not the...

main Mazda dealership.

Complaint: [redacted]I am rejecting this response because:
Clearly stated on the Car Fax it states through South Tacoma Mazda that they reported the false odometer rollback twice. Not from Canada. Not from kilometers to miles. I was mislead into believing the vehicle in question had NO accidents and I was assured of this. Even with a clear title accidents on the vehicle report affect the vehicles value. I was sold the truck with a value of one without any accidents and assured there wasn't any. The general manager asked me if I had a warranty on the truck. I replied yes I do and than he said he would look at it. He did not tell me it would be free of charge. He also offered me 4000 less for my truck than a competitor down the street(GT Auto) to fix this issue. To add on to this I recently discovered I bought the truck without a used car buyers guide on the window. A federal law. Sincerely,[redacted]