South Side Roofing Company

[redacted] is no longer an employee here so if they are calling him directly that may be whyI was actually unaware of this issue , and we plan to get in contact with them to resolve the issue

Please consider the below our response to the complaint“Over the past several months we have been working with Ms [redacted] to address the leak in her kitchenThe roof was installed to specification in including recommendations to remove/replace flashings around roof penetrationsWe have explained to Ms [redacted] several times, both over the phone and in person, the cause of her leak is the exhaust pipeWe are not trained or licensed to perform work in or around flu pipes – this requires hiring a mechanical contractor with proper licensing and trainingIn our most recent attempt to help Ms [redacted] we caulked around several leaks and explained that she needed to contact a mechanical contractor to repair the flu pipe; our fix was temporary and intended to buy Ms [redacted] some additional timeWe feel that a quality roof was installed and that we have held up our end of any contract or guaranteeWe are not avoiding Ms [redacted] and have never avoided her; we are simply out of ways to explain that she needs a different contractor to fix the flu pipeTo imply that we are taking advantage of Ms [redacted] because she is an year old woman is simply unfair and unfounded.”Let me know about any questions or additional information required

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was contacted by Southside roofing today and they are promising to come out and make it betterLet's hope that they will keep their word Sincerely, [redacted]