South of the Square Collision Center Reviews (%countItem)
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South of the Square Collision Center Rating
Address: 118 Mill St, Medina, Ohio, United States, 44256-2344
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Got an estimate for some minor scratches for my wives vehicle. They gave me an estimate for almost $1,700 that I felt was extremely high. 9 hours body labor$470, 9 hours paint labor $480, paint supplies $307 and $294 Miscellaneous. What the heck is Miscellaneous???? So I took my car to Marunas Collision Center in Valley City. He took My car in immediately and lightly sanded and buffed it and it looks as good as new. It cost me $100. It's really great to find a craftsman that is honest and not trying to take advantage of prospective customers
. If you want a fair shake try Marunas.
Mr. M,
First we apologize for your experience with our facility. I did review the estimate presented to you and our recommendations for repair fall under the guidelines of a guaranteed repair as prescribed by BMW as the manufacturer of the car. I am in no means diminishing what Murunas was able to accomplish for you. It is just a difference in approach to a repair process and under BMWs recommendations the value of the process seems unfair, To better explain the Misc. charges, there is an electronic scanning process warranted by the Auto Manufactures that falls under our Misc charges only for tax purposes. Our estimator may not have done the best in explaining the requirements of the repair that were prescribed for your vehicle and we will use this experience to better ourselves in the customer service area of our company. there was no intent to defraud you in any way, our repair processes follow OEM recommendations and we complete the repairs as prescribed in our repair plans. Again my apology for your experience with South of the Square, we pride ourselves in our honesty and integrity in the Collision repair industry. I would be happy to speak with you if you feel that is required.
Bob
General Manager