South Carolina Diagnostic Imaging

Dispute of billings charges for over 4 months keeps saying sent it to claims dept but never gets sent now trying to send to collections
Continuous calls made concerning amount due on account #XXXXXX. Finally asked for a supervisor given the name of *** and left a voicemail for her to call me back on 11-15-17 at 3:00pm. She never called back. More calls made and on 12-15-17 spoke to Carmella advising per my insurance which was secondary coverage that patient responsibility should be 0. She asked me to fax paperwork which I did the same day. Followed up on 1-3-18 and rep stated she found the papers I faxed in on the fax machine, that no one had pick it up (since 12-15-17)because of the holidays. She said she would send to claim dept should be resolved in about 2 weeks. I called back 1-23-18 and was transferred to Carmela who stated it was in the process of being sent to collections and wanted to know if I wanted to take care of that today. Once again told my story and she stated she never got the fax I sent back in December but was able to locate it in a folder and she would send it to the claims dept. I asked who I could speak with about all the problems I was having and constantly having to call back and keep getting told that person was going to handle it but no one ever does. She stated *** was the person in charge but she was not at her desk. When I advised that I would file a complaint with the Revdex.com she hung up on me without saying anything.