Source Adult Video

February 1, 2018
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your inability to obtain an auto quote on usaa.com. We regret any inconvenience this may have caused.
We understand each person has a unique financial situation...

and that certain life events outside of his or her control may cause difficulties. In keeping with the company’s core values and our commitment to the membership as a whole, USAA has adopted a policy that affects members who do not meet certain obligations with us. To the extent allowed by law, our business policy restricts certain online functions. While the online service of obtaining a quote is temporarily restricted to you, our representatives are available to process any transaction or assist in servicing your existing accounts. I am happy to know that the new vehicle was added to your policy.
Thank you for allowing us to reply.
Sincerely,
[redacted]

December 4, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding the October 11, 2015, homeowners claim.   Our Claims staff was unsuccessful in reaching you to discuss this matter.  A thorough review of the...

claim was completed; however, no new information was discovered to warrant a change in the liability decision previously communicated to you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

August 9, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your automobile claim.  I regret any frustration you may have experienced as a result of this matter.   Thank you for speaking with [redacted]...

[redacted], of our staff, who discussed your concerns.  I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us.  Our records indicate that you accepted the settlement that USAA offered for your total loss vehicle and you were advised as to how the settlement was calculated.  In addition, Ms. [redacted] identified an opportunity with our towing system and our attempts to reach you regarding your claim, and coaching was provided to those involved to ensure other members do not have a similar experience.  If you have additional questions, Ms. [redacted] remains available to assist you.  She can be reached at [redacted] or [redacted] extension [redacted].    We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

March 10, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your automobile claim. I regret any frustration you experienced as we strive to provide quality service to our entire membership.
Thank you for speaking with [redacted]...

[redacted], of our staff, who thoroughly reviewed your concerns and the claim documents. As Ms. [redacted] explained, the adjuster has requested your medical records for consideration. Once the review is completed, the adjuster will contact you regarding the bodily injury claim. Our records indicate that the original check for the repairs to your vehicle was mailed to your address of record on February 21, 2017. Subsequently, after you advised that you had not received payment, a replacement check was reissued on February 28, 2017, and expedited to you via [redacted]
We appreciate you allowing us to research your situation and reply to you. Should you have any further questions, Ms. [redacted] remains available to assist you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I was told by Mr. [redacted], he would be send myself and the Revdex.com all the documentation that was used to arrive at the decision to not pay our claim.  I have not received that documentation.  Please forwarded it at your earliest convenience. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the Electronic Dash Cam is Absolute & Clear. It shows My Contending with what is clearly shown on the Video Sequences of/and arriving to an Empty Stop Sign Tee Intersection that is according to the Department of Motor vehicles Rules and State Laws is a Single File ONLY front to back One Vehicle at a Time allowed at a Stop Sign. Your Insured who slipped in between my Vehicle & the Curb THEN traveled along my side into the Main Rd is Not only illegal but Dangerous & is Wreckless Endangerment. You can clearly see contact occur's out in the Main Rd in the Process of my Right Turn. For the Officer to use Biased Careless Wording to Favor one over the other is not only unprofessional but a Careless Opinion who from the Very Dash Cam VIDEO PROVES HE IS ABSOLUTELY WRONG AND BASICALLY LYING. HOW DO YOU GET " ALL OF A SUDDEN " IN AN ORDINARY RIGHT HAND TURN. THIS IS NOW GOING TO THE NEXT LEVELS THAT WILL FOR YOU BE THE FIRST TIME OUT OF A SEA OF VICTIMS YOU HAVE RACKED UP ACCORDING TO THE MASSIVE HORRIFIC REVIEWS AGAINST YOUR COMPANY DOCUMENTED ON LINE WILL BE A WAKE UP CALL AND WILL BE CAREER DAMAGING EVEN CAREER ENDING AS WE NOW WILL BEGIN A CAMPAIGN TO EXPOSE AND POSSIBLY END USAA REIGN OF DESTROYING PEOPLES LIVES WHICH IS SEEMS YOU ALL TAKE EXTREME PLEASURE IN DOING. THE PARTY'S OVER. YOUR NOT GOING TO LIKE THIS. PS. SUSPICIOUS VEHICLES OR PERSONS FLOATING AROUND OUR HOME CAN AND WILL BE DEALT WITH HARSHLY DUE TO THIS BEING A HIGH CRIME AREA, WE CANNOT DISTINGUISH THUGS FROM THE NEIGHBORHOOD FROM YOUR THUGS SENT BY YOU TO INTIMIDATE, HARASS, STALK OR TERRORIZE US ESPECIALLY IN PUBLIC. I AM A PRIVATE INVESTIGATOR AND WE WILL TAKE ACTION ON WHAT WE DEEM TO BE THUGS UP TO NO GOOD ESPECIALLY SINCE OUR HOME HAD TAKEN GUNFIRE ON RECORD WITH ALL THE LAW ENFORCEMENT AGENCY'S. OUR MOTO IS ENGINE FIRST DRIVER SECOND. WE ARE PREPARED TO OBTAIN PERMITS AND PICKET THE FRONT ENTRANCE TO YOU CORRUPT EMPIRE. ONCE THE PUBLIC SEES YOU ARE IN THE WRONG AS WE WILL RELEASE THE VIDEO WE EXPECT YOU WILL LOSE MASSES OF EXISTING AND POTENTIAL RE-UPS OR NEW -UPS OH!! I AM RETIRED AND NOW HAVE A NEW MISSION, AND THAT IS TO EXPOSE USAA TO THE WORLD. 
Regards,
[redacted]

Date: May 24, 2018 [redacted] Complaint ID #: [redacted]   Dear [redacted]: I am responding to your submission regarding your insurance policy billing. We regret any frustration this situation caused you, and we assure you that your feedback is important to us. Our...

business specialist will review your concerns and will follow up with you directly in the next few business days. We appreciate the opportunity to review this matter. Sincerely, [redacted]

October 18, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]
I am responding to your submission regarding your automobile claim, and I regret the frustration this matter caused you.
Thank you for speaking with Melinda Yarrito, of our staff, who addressed your...

concerns and confirmed additional rental charges will be covered. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  On March 1, 2017 I received an email from Revdex.com Dispute Resolution Specialist [redacted] that the Revdex.com would combine complaint [redacted] with complaint [redacted].  According to Ms. [redacted] these complaints are the same complaint.  However, they are two completely separate complaints.  I replied to Ms. [redacted] that combining them into one complaint is fine.  USAA failed to address any part of my first complaint which is the [redacted].  My complaints were not addressed. Thank you. 
Regards,
[redacted]

Tell us why here...January 18, 2018
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]
I am responding to your submission regarding your claim.
[redacted], of our staff, completed a thorough review of the claim; however, she has been unable to reach you by phone to...

address your concerns. Should you wish to discuss this matter, Ms. [redacted] can be reached at ([redacted]- USAA ([redacted]) or ([redacted]-[redacted], Extension [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] I am responding to your submission regarding your homeowners insurance. I regret any frustration you experienced as we strive to meet the needs of our entire membership. Thank you...

for speaking with [redacted], of our staff, who explained in detail the policy changes that were implemented, which impacted your homeowners insurance premium. She also confirmed receipt of your signed forms, and she advised that the paperwork outlining the adjustments made to your policy have been mailed to you. Please be advised that USAA acts in accordance with all state insurance guidelines and our core values of service, loyalty, honesty, and integrity; therefore, we strongly deny any allegations of impropriety. Should you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

February 2, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile claim. Thank you for speaking with [redacted], of our staff, who discussed your concerns with you about your claim. We appreciate you allowing us to review the...

matter and reply to you. Sincerely, [redacted]

January 29, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding a fee you were charged on your USAA Federal Savings Bank (FSB) checking account. Thank you for speaking with [redacted], of our staff, who confirmed that the FSB sent you...

a copy of a state levy and a Notice of Hold in advance. A review of your situation determined that the fee was charged appropriately and consistent with the Depository Agreement and Disclosures (DAD), which is provided to all accountholders and available online. The DAD indicates under the Service Fee Schedule, that the FSB will charge up to $100.00 as a Legal Process Fee, which includes processing of any garnishment, tax levy, or other legal order against an account, whether or not funds are actually paid. Therefore, we are unable to honor your request to refund the charge. The FSB adheres to all applicable banking regulations and acts in line with our core values of service, loyalty, honesty, and integrity, and we disagree with your allegations of impropriety. If you have any further questions, Ms. [redacted] remains available to assist you. Thank you for allowing us to reply to you. Sincerely,
[redacted]

Please close complaint [redacted]  the matter has been resolved Thank You [redacted]

August 12, 2016
[redacted]. [redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding the handling of an insurance billing issue.
Thank you for speaking with [redacted], of our staff, about this matter. As he explained, your account is now...

current. Per your request, Mr. [redacted] mailed copies of your last two statements. If you have any additional questions, Mr. [redacted] remains available to assist you.
We appreciate the opportunity to review your concerns and to respond to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The diminished value of $990 is horribly inaccurate and I feel USAA is attempting to commit fraud. I'm currently in the process of filing suit against your insured, Mr. [redacted] for the full diminished value amount of $7,870 plus $395 (cost to obtain diminished value report from Mr. [redacted]) plus court costs. This amount will be approximately $8,600 and is being filed through Hillsborough county circuit court. I refuse to be defrauded out of the true diminished value amount in which an unbiased 3rd party county approved individual is saying my legitimate diminished value is. Regards  
[redacted]

February 10, 2016
Mrs. [redacted]
Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your second submission regarding your deposit account with the USAA Federal Savings Bank.
As we advised in our response to you dated January 29, 2016, we would respond to your inquiry with the Consumer Financial Protection Bureau (CFPB).  Our records indicate that we answered your CFPB submission on January 28, 2016.
We appreciate the opportunity to reply to you.
Sincerely,
[redacted]

February 6, 2017
Chief Petty Officer [redacted], USN (Ret.)
Complaint ID #: [redacted]
Dear Chief [redacted]:
I am responding to your submission regarding your auto claim.
We regret any frustration you experienced, and we appreciate you speaking with [redacted], of our staff, who...

explained that we completed another review and advised you of the updated settlement offer. We are pleased to learn that an amicable resolution was reached. If you have any additional questions, Ms. [redacted] remains available to assist you.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

May 25, 2016
 
Mrs. [redacted]
Complaint ID #: [redacted]
 
Dear Mrs. [redacted]:
 
I am responding to your submission regarding your automobile insurance policy.  I regret any frustration or inconvenience you experienced as a result of this matter.
 
I understand...

that [redacted], of our staff, reviewed your account, and confirmed the policy was canceled on the correct date.  Mr. [redacted] spoke with [redacted] on May 25, 2016, confirmed the refund check was correct, and discussed the amount with Mr. [redacted].  Our records reflect that the check has been cashed.
 
Mr. [redacted] remains available to address any questions you may have and can be reached at [redacted]
 
Thank you for allowing us to reply to you. 
 
Sincerely,
 
[redacted]

[redacted]
I am responding to your submission regarding your USAA American Express® card.
[redacted], of our USAA Federal Savings Bank (FSB) staff, was unsuccessful in her attempt to reach you on April 18, 2016, to...

discuss her findings, as you requested.  Nonetheless, a review of your credit card account reflects a charge from Integrity Protection in the amount of $2,125.00 on February 26, 2015, to your spouse’s credit card ending in [redacted].  Your spouse submitted a dispute of the charge with the FSB and the merchant directly. The FSB issued a temporary credit to the credit card while an investigation could be completed.  On April 29, 2015, your spouse advised that the merchant provided a refund, and she requested to cancel the dispute; however, the FSB was unable to do so as the dispute had already been processed, allowing the merchant 60 days to respond. Since the merchant did not respond within the requested timeframe, a letter was sent explaining that the temporary credit would remain permanent.  On January 8, 2016, the merchant confirmed that a refund was provided, and a copy of the refund check was submitted to the FSB.  Therefore, to correct the duplicate credit from the FSB and the merchant, the temporary credit was removed and the charge was applied to the credit card ending in [redacted]. 
We appreciate the opportunity to research the matter and reply to you.  Should you wish to discuss the matter further, Ms. [redacted] can be reached at [redacted] 
Sincerely,
[redacted]
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC