Soundworld

May 9, Revdex.com of Upstate South Carolina North Church Street, Suite C Greenville SC 29601- Attention: Cindy R*** RE: Consumer: Mr [redacted] [redacted] Revdex.com ID # [redacted] Michelin File # [redacted] Dear Cindy, We received your email regarding Mr [redacted] ’s complaint and appreciate the opportunity to respondWe spoke with Mr [redacted] on May and extended to him a partial refund to resolve his situation He was satisfied with the resolutionSincerely, Gregg K [redacted] Executive Response Team Michelin North America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I understand Michelin's point of view that since I no longer have the tires, I cannot file a claim under their rules, but I am still quite dismayed Two Michelin tire dealers ( [redacted] Hyundai of [redacted] MA, and *** of [redacted] MA) provided misdirection to me, either because they did not know the rules, or, perhaps more likely, did not want to spend any time filing warranty paperwork [redacted] told me to contact Michelin directly *** told me to contact the original car dealer As a customer, I would expect to get truthful, correct information when purchasing tires I do not deal with tire manufacturers or car repair on a daily basis, and thus I am the person least likely to know Michelin's full rules in this scenario It seems to me that, as written, the rules are set up to make it close to impossible for a customer to execute the warranty Even if I had known that I needed to force the issue prior to the sale (which I didn't), if *** had told me that they would not honor the warranty, then I would have been stuck, as my car was not legal to drive It would not have been worth paying to TOW my car to a compliant Michelin dealer in order to have a chance that they would actually honor the agreement.In any event, I would appreciate at least a good faith gesture from Michelin that indicates that they truly honor their warranties Regards, [redacted] ***

July 19, 2016Revdex.com of Upstate South Carolina [redacted] North Church Street, Suite C Greenville, SC 29601- [redacted] [redacted] We received your email regarding [redacted] and [redacted] and appreciate the opportunity to respond We reviewed the circumstances with **and [redacted] Michelin tires Our records indicate that we were initially contacted by [redacted] Tire on 7/29/ At that time the dealer advised us [redacted] (4) four [redacted] tires had cracking on the sidewall At that time we authorized the dealer to adjust the tires under the terms of the Michelin 6-year Standard Warranty Based on the tread depths provided by the dealer, [redacted] received a 70% credit off the retail cost of the new Michelin [redacted] tires Our warranty only applies to the cost of the tires, therefore, the [redacted] were responsible for paying the dealer’s installation fees, state taxes, and the optional Total Tire Protection Promise they chose to purchase from [redacted] Tire Company On 6/20/16, we were contacted by the [redacted] via our online Chat service Their contact was to inform us that they had to replace their 2nd set of Michelin tires due to alleged sidewall cracking Their case was elevated to our Executive Response committee, who emailed the [redacted] and requested a copy of their invoices for review Upon receiving the (9) nine pages of receipts, we verified that they did receive the original warranty adjustment listed above for their 1st set of replacement tires There was no warranty adjustment offered by Michelin on the 2nd set of replacement tires, as [redacted] purchased competitor brand, [redacted] tires Our Warranty states “If a tire is covered Michelin will replace the tire with a comparable new MICHELIN replacement tire on a pro rata basis.” The receipt provided does show that the [redacted] did not have to pay for the cost of these replacement tires, due to the [redacted] they purchased from [redacted] Tire Because of these details, there is no additional reimbursement due to the [redacted] under the terms of the Warranty This was explained to the [redacted] via email on 7/14/ Sincerely, [redacted] ***Michelin North America Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint as they did not pay the amount requested I have filed a compliant in CT small claims court and requested the fees as part of the amoutn due Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this does not resolve my complaint There is no point in running tires down to an unsafe level when its possible (based on past wear) to know when the tires will hit 2/ I can tell you (and so can Michelin) that I will get 60,000km at best from those tires So, as a customer, I have to (1) run my vehicle down to a level that is unsafe, (2) pay Michelin almost half the value of the tires and (3) pay to have new tires installed on my van All this because the tires lasted 40% of what they supposedly should last If we were up to 70-80%, it would be a different story and I wouldn't be complaining but to treat a loyal customer like this when they get 40% of the tread wear is unacceptable I won't be asking Michelin for a prorated amount because they don't deserve any more of my money I will be purchasing new tires from another company that has no association with Michelin (and I will make sure of that) And I would suggest that Michelin try a little harder to be more accurate with their tread wear values because clearly, in my case, it means nothing and the tread wear was one of the main reasons for purchasing the tires in the first place Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint As I explained to the gentleman that I spoke to I had done everything that [redacted] [redacted] asked me to doOf the three place that they sent me the only one willing to help was [redacted] *** and BatteryI purchased the tires that the Manager recommended to me after I was told that [redacted] would not reimburse them for warranty workI feel like I am being penalized for being a loyal customeI payed $for a set of [redacted] tires that have more than 50% use left on them that I can't useSo I purchased another set of tires to be safe, and [redacted] wants to offer me a credit on future tires good for monthsIt is highly unlikely that I will need new tires in two years so I will have received nothing, that is what I was trying to explain.I called right away for a solution and felt like I was given the run aroundI had to make sure that my vehicle was safe Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I reviewed MrS***'s response and agree that I finally got a check of $after months of dealing with them to help compensate me for a portion of the new tires I had to purchase I do not agree on many of the statements in his response As mentioned to you before, my experience with Michelin was horribleIt took months to get anyone to acknowledge my issuesMy dealership ( [redacted] Lexus North) had sent in all requested information shortly after the first request unlike MrS [redacted] statement of not being able to receive the information after multiple phone callsThe multiple phone calls that were made were by me, not Michelin! [redacted] Lexus North and myself both sent in the information on numerous occasions after being told they didn't receive the informationI had to call back times (per Alvin S [redacted] told me today over the phone) until finally Alvin S [redacted] contacted meI'm sure I had called more than times tooNo one ever called me to speak with me about my case or acknowledge anything about my case until Alvin, months laterI had to place dozens of calls into Michelin and spent many hours over the phone repeating my issues over and over before anyone could help meI would have to re-explain my entire case each time I called and spend hours over the phone while each representative reviewed all of the notes in my caseMichelin never assigned one case manager to my case so each time I called I had to go over it from the beginningThis is why I have contacted you to report such negligent customer serviceI believe they should not be given a good rating on there customer serviceIt is by far the worse customer service experience I have ever hadI told Alvin S [redacted] that I would never buy another Michelin product because I would never want to deal with the customer service department againThank you Regards, [redacted]

August 6th, Revdex.com of Upstate South Carolina Attention: [redacted] North Church Street, Suite C Greenville SC 29601- RE: Consumer: [redacted] Revdex.com ID# [redacted] Michelin File # [redacted] Dear [redacted] We received your email regarding [redacted] complaint We spoke to [redacted] on 7/13/requesting a tire inspection by an authorized BFGoodrich tire dealer Unfortunately, we have not received the inspection results from the dealer We tried calling [redacted] again today and he was unavailable We left a message asking him to contact us but have not heard back from him We feel we have tried in good faith to assist the [redacted] with the warranty and his complaint but have not had complete cooperation We would really like to come to a satisfactory resolution with [redacted] as soon as possible Sincerely, [redacted] Executive Response Team Michelin North America Case number: [redacted] / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I will accept the response when I receive the checkI am cautious this time because I was told last time that payment will be made and it wasnt Regards, [redacted] ***

[redacted] We have responded to [redacted] with the following Please let us know if you have a contact phone number for him and we will respond that way as well: 01/29/ [redacted] Dear [redacted] ***, Thank you for writing to usWe welcome the opportunity to serve you Please send us a copy of your invoice and rebate form if you have it We will be more than happy to see if we had a national rebate that we were running at the time of your purchase You can also fax it to us at [redacted] we look forward to your response for the rebate offer Sincerely, ***Certified Michelin Product ExpertMichelin North AmericaConsumer Care Department

Revdex.com of Upstate South CarolinaAttn: [redacted] North Church Street, Suite CGreenville, SC 29601-2149RE: [redacted] Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear [redacted] We received your email regarding [redacted] and appreciate the opportunity to respond.Our records show that [redacted] originally purchased his tires from [redacted] that offers road hazard coverage All Michelin® tires have a Standard Manufacturer's Limited Warranty, which covers defects in workmanship and materials for the life of the original usable tread, or for years from date of purchase, whichever occurs firstTires that present any kind of damage due to abuse, impact, cuts or punctures are not covered by the warranty The road hazard coverage is with the dealer that sold him the tire[redacted] contacted Michelin after he purchased the replacement tire from a different retailer and the alleged tire was no longer available for inspection.I contacted [redacted] and requested a copy of the invoice for the original purchase and a copy of the replacement tire purchase for review The invoices were received as requested The invoices shows that [redacted] has an extended warranty through [redacted] which would have covered the replacement of the alleged tire.As a one time goodwill concession, we will request a check in the amount of $ [redacted] which is the price of the new tire purchased from [redacted] ***.If there are additional questions, please do not hesitate to contact us.Sincerely, [redacted] **Michelin North AmericaExecutive Response Team

I am enclosing photocopies of documents requested.The total price of tires paid at [redacted] was on 3/was lower than what I originally quote since I think at the time there was a [redacted] promotional priceHowever, that is not what I am contesting and is irrelevant to the issue at hand I am complaining about the work of getting the defective tires exchanged and the time off from work that my daughter and I had to spendI generally buy Michelin brand tires for their good reputation and I am very surprised this happenedI wonder if a product recall is coming for these tires It took a lot of convincing for the mechanics at [redacted] and the alignment auto shop to consider the possibility of having defective Michelin tiresOf course, they all first blamed the problem on my daughter's car!thanks for your help,***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the Revdex.com MESSAGE reference to complaint ID [redacted] , and wonder HOW HAVE THEY REACHED OUT TO ME??? WHAT RESOLUTION AND/OR SETTLEMENT HAVE THEY OFFERED?PERHAPS, YOU CAN TRANSLATE BY CHANCE HAVE THEY TOLD YOU WHAT THEY PROPOSE?? OR, IS THIS SUPPOSED TO BE CONFIDENTIAL? Regards, [redacted]

September 1, Revdex.com of Upstate South Carolina Attention: [redacted] North Church Street, Suite C Greenville SC 29601- [redacted] RE: Consumer: [redacted] Revdex.com ID# [redacted] Michelin File # [redacted] Dear ***, We received your letter regarding Mr [redacted] ’s complaint In reference to Mr [redacted] ’s request, we contacted him to explain to our mileage warranty adjustment procedure as he was requesting the replacement of his tires at no chargeWe also explained some of the different factors that affected the wear and tear of the tiresWe finally agreed to replace all four tires at 25% charge as a one-time-only goodwill adjustment Mr [redacted] was very pleased with the offerWe called one of our authorized tire dealers in the area to make sure that Mr [redacted] ’s tires were replaced and adjusted properlyWe are now waiting for the dealer to call us and let us know when the tires will be replaced and we will provide him with an authorization code that enables him to adjust the tires up frontWe let Mr [redacted] know that the adjustment did not include installation, fees or taxes to which he agreed If you may have any questions please do not hesitate in contacting us Sincerely, Suzanne E Executive Response Team Michelin North America Case number: [redacted]

Revdex.com of Upstate South Carolina Attn: [redacted] North Church Street, Suite C Greenville, SC 29601- RE: [redacted] Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear ***, We received your email regarding Mr [redacted] and appreciate the opportunity to respond We reviewed the circumstances with Mr [redacted] ’s Michelin tires Our records indicate that we were initially contacted by Mr [redacted] on 3/30/concerning alleged sidewall cracking on his [redacted] tires fitted on his Chevrolet Suburban Mr [redacted] was advised of the year warranty coverage and it was recommended for him to have the tires inspected by the selling retailer, [redacted] Tire, to determine what assistance could be provided under the terms of the warranty On 4/11/17, we were again contacted by Mr [redacted] who advised he went to [redacted] Tire for the inspection and purchased competitor brand replacement tires At this point, the Warranty coverage was void Our Warranty states “If a tire is covered Michelin will replace the tire with a comparable new MICHELIN replacement tire on a pro rata basisThis means that you will be responsible for paying a portion of the cost The Michelin tire retailer will determine the portion for which you will be responsible by multiplying the percentage of the original usable tread worn, by the current selling retail price at the adjustment location or the price in the current Michelin Base Price List, whichever is lower You will also be responsible for paying in-full the cost of mounting and balancing the tire, and the cost of any other service charges and applicable taxes ” Because of these details, there is no reimbursement due to Mr [redacted] under the terms of the Warranty This was explained to Mr [redacted] on 4/11/ Sincerely, Samantha Executive Response Team Michelin North America

Regarding this complaint, I responded saying the company’s offered settlement was acceptableWhen can I expect them to remunerate the funds for the proposed resolution of this complaint? As of March I have not received any communications or the promised reimbursement regarding this complaintThank you much for looking into this and responding to my questionJ [redacted] P [redacted]

Received the following email response from [redacted] on 12/9/at 3:00PM: [redacted] Thank you for the emailI spoke with my grandmother and she will accept that offerThank you for all your help in this situation, it has been greatly appreciated [redacted] Provided the following email response to [redacted] via Lotus Notes reply email: [redacted] , Thank you for presenting our offer to your Grandmother We are glad to hear she has accepted I have requested a check for her in the amount of $ [redacted] and it will be mailed to: [redacted] ** [redacted] ** ***Please advise if this not the correct addressThe check request process and mailing takes approximately weeks We appreciate your patience and your Grandmother's patience in allowing us to resolve this issue to her satisfaction [redacted] Michelin North AmericaConsumer Careoffice - [redacted] fax - [redacted] December 8th, 2015:Received the receipt for the Defender tires.Sent the below email to [redacted] , Thank you for submitting the receiptAfter reviewing the receipt and circumstances regarding the replacement of the Symmetry tires, Michelin is willing to refund your Grandmother 80% on the other replacement tires given some usage was received from the tires This amount would be $ [redacted] ($ [redacted] x 80% credit x tires) Also, we will extend an additional goodwill amount of $ [redacted] towards the tire that was damaged by a nail even thought road hazards are not covered under our warrantyThe total check amount would be $ [redacted] Please discuss with your Grandmother and send me an email to confirm this offer is acceptable If you would like to discuss with me in a phone call, please advise and I will give you a callThank you, [redacted] Michelin North AmericaConsumer Careoffice - [redacted] fax - [redacted]