Sound Built Townhomes LLC

Complaint: [redacted] I am rejecting this response because:they took advantage of me during the home buying process and sold an inferior product to me, without disclosing pertinent information about the details of they go forward with the process (as in their response that they don't prime prior to painting) They offered buyer bonuses for aesthetics like carpet, but not for the larger purchase item such as paintWhy would they not offer an additional option for a better product, unless they want to take advantage of the buyerAs stated before, the paint job should last beyond yearsThat alone should be of concern to them, and should warrant attention.Their pride in offering a substandard product illustrates that their most important thing is profit rather than a great, reliable, product and good customer serviceThis needs to be known to potential buyers so that they aren't mislead believing they are buying a quality product Sincerely, [redacted] ***

Mr [redacted] purchased his home 2/25/ The 2-Home Buyers Warranty was included in the purchase and sales agreementThe 2-Home Buyers Warranty provides a warranty that your home will be free from defects in materials and workmanship for on year as defined in the Construction Performance Guidelines and two years free from defects in the electrical, plumbing and mechanical distribution system There is also a ten year structural warranty for coverage for catastrophic failure of load-bearing elements Mr***'s one year warranty expired 2/25/Soundbuilt does not prime the exterior of the home prior to painting as this is standard new home builder's practice We did not advertise, warranty or discuss with Mr [redacted] that his home would be primed prior to painting Soundbuilt is not a custom builder and therefore doesn't discuss in detail the building process Exterior caulking and painting is routine home owners maintenance Soundbuilt will not take any action regarding this claim

Mr. [redacted] purchased his home 2/25/2011.  The 2-10 Home Buyers Warranty was included in the purchase and sales agreement. The 2-10 Home Buyers Warranty provides a warranty that your home will be free from defects in materials and workmanship for on year as defined in the Construction...

Performance Guidelines and two years free from defects in the electrical, plumbing and mechanical distribution system.  There is also a ten year structural warranty for coverage for catastrophic failure of load-bearing elements.  Mr. [redacted]'s one year warranty expired 2/25/2012. Soundbuilt does not prime the exterior of the home prior to painting as this is standard new home builder's practice.  We did not advertise, warranty or discuss with Mr. [redacted] that his home would be primed prior to painting.  .  Soundbuilt is not a custom builder and therefore doesn't discuss in detail the building process.   Exterior caulking and painting is routine home owners maintenance.  Soundbuilt will not take any action regarding this claim.

Complaint: [redacted]
I am rejecting this response because:they took advantage of me during the home buying process and sold an inferior product to me, without disclosing pertinent information about the details of they go forward with the process (as in their response that they don't prime prior to painting).  They offered buyer bonuses for aesthetics like carpet, but not for the larger purchase item such as paint. Why would they not offer an additional option for a better product, unless they want to take advantage of the buyer. As stated before, the paint job should last beyond 6 years. That alone should be of concern to them, and should warrant attention.Their pride in offering a substandard product illustrates that their most important thing is profit rather than a great, reliable, product and good customer service. This needs to be known to potential buyers so that they aren't mislead believing they are buying a quality product. 
Sincerely,
[redacted]