Soul of Halloween

Good afternoon, please find the following email that I sent to Ms [redacted] Good morning Ms [redacted] As per our conversation, unfortunately this issue is out of our hands and is with *** On October 30th, 2016, a [redacted] transaction (Card number ending [redacted] ) was completed and approved by ***The goods were delivered to the customer and the transaction was completed Tony H***| Halloween Alley – Director of Retail Development [redacted] ***T | [redacted] F | [redacted] E | th***@ [redacted] Like us on [redacted]

Complaint: ***
I am rejecting this response because:I have been in contact with Halloween Alley numerous times even in the past week. and they know that I did not receive any goods and that I was not in Surrey, BC., They will not meet with me and give me the details that I have requestedWant to know who the Manager of the store was at the time, name of Cashier and to be able to ask them questions of why did they let someone use a card twice that the transaction was cancelled and then at least an hour latter put it through manuallyWant information of person that used the card of over $on Halloween night at 7:PM*** *** *** *** *** *** ** ** * *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ***. *** has advised that I take them to court and have charges laid criminally.***'s system is unfair and they acknowledge this as well for I did everything I was suppose to do but someone knows how to work their system and how to manage the allowed timeAfter days they will not do a fraudulent investigationWill only put claim through times even if the circumstances change.I purchased a lamp on Oct that was to be delivered to me in approxweeks.Received my *** statement in Nov stating that I had made a purchase from Halloween Alley on 28-30 OctI wasn't sure if they were associated with the store I went to, so I started making inquiries about my lamp from both stores*** ** *** and Halloween AlleyI was advised by *** ** *** to contact *** which I did and the charge was taken off, ***'s Manager which is were the pop up store was at, gave me Tanya and Nadine names as a contact for that store, *** ** ***Both these people have worked with Halloween Alley and Tanya owns the store that my information was used inand they live in BCI sent Halloween Alley a pic that resembles the girl that helped me and she also works for Halloween Alley and resides in BC.I contacted *** again after the weeks was up and they had no information and there was no charge. March the charge was put back on for Halloween Alley submitted a receipt, I did ask Sandra from Halloween Alley to check her records but nothing was foundI had given her Oct 28th as the date but my information was used on the 30th in a different Province.I contacted *** again and told them that I didn't make a purchase at Halloween Alley and still have not received the item that I purchasedHalloween Alley convinced them due to the information that I sent them that I was mistaken in what store that I had purchased the lamp and that I had made another purchase at their storeDue to the pages sent in by Tony H*** from Head Office in Edmonton they thought it was an Edmonton store that I went to. I did request a detailed receipt from Tony that he did not send but *** sent to me all the paper work submitted which was all the information that I had given him to help me with this issue. The receipt was from a different day, store, and provinceI contacted *** again to dispute this purchaseTony submitted that it was a face to face purchase*** assumed it was a store in Edmonton for that is were Head Office isI could never speak to *** personally had to go through my Bank and they stated that *** will not look at this issue again, and advised me of my rights and what I could do next.Personally in my opinion *** and the other store should be added to this complaintI have tried to work with everyone with no success. *** ** *** is not co operating as well, for I have requested information.I can identify the person that helped me, I have witnesses, there is a connection some how between the two stores, wether it be a former employee, employee, family, friend or foe I would think they would like to assist me and give me my money back due to the circumstances, They just don't seem to want to help me and I wonder why they won't meet me in person.I would appreciate any help at this point, I can understand that they are out merchandise and hope that they can relate to me has not making that purchaseIf we work together could hopefully find who did this and be compensatedIt is my opinion due to the Charge being cancelled twice at the store that the purchase was made and then put through manually an hour later that they are responsible for this transaction due to lack of training/fraudulent activities and that I can prove that I wasn't in BC at that time
Sincerely,
*** ***

Good afternoon, please find the following email that I sent to Ms. [redacted]. Good morning Ms. [redacted]. As per our conversation, unfortunately this issue is out of our hands and is with [redacted].  On October 30th, 2016, a [redacted] transaction (Card number ending [redacted]) was completed...

and approved by [redacted]. The goods were delivered to the customer and the transaction was completed.   Tony H[redacted]| Halloween Alley – Director of Retail Development[redacted]T | [redacted] F | [redacted] E | th[redacted]   Like us on [redacted]