SOS Roofing & Construction

Mrs. [redacted] as I stated we are behide due to weather conditions and I do apologize for the delay. We are not scamming you at all. We will continue to put roofs on everyday that we can. Thank you for your patience and we look forward to taking care of you.

I want to start by apologizing that you can't be ahold of me through the office phone. Due to business growth increasing we are extremely busy and working out in the field everyday. I want to insure you we are not scam artist and [redacted] be putting on your roof. We have no skipped town we are out...

working everyday and everyday that there isn't rain we are putting on roofs. I haven't changed my cell phone number in over two years and [redacted] took off to Arkansas voluntarily with being paid in full for his work and with the car I bought for him. My cell phone number is [redacted]. You can call me anytime but I am very busy so sending a text message to me so I know when I can get to my phone. I'm out everyday with homeowners working on there houses.

We regret any inconvenience the customer may have experienced, and we assure you that we are anxious to retain them as a satisfied customer. Our Customer Satisfaction Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter fairly. We do want...

to inform the customer the initial sales person is no longer working for SS Roofing & Construction; due to the lack of communication and unethical practices conducted by the previous sub-contractor was a vital factor to the reason of the delay of the roof install. We have increased our quality control in the processes, we have in place to ensure we are providing the best and reliable services to our future customers.   If you need further assistance, you may contact us at ###-###-####, 420 E. Lamar Blvd. Suite 112.

The letter you received was from an ex employee she sent them out to all homeowners with false dates. Weather conditions play a big part in this business. We haven't ran off with your money and will continue work of which we were contacted to do. My apologies for the time being long but we will take care of you.