SOS Management & Property Services

Sorry for the late replyAfter this was submitted by the tenant I spoke to her and explained that we did send out her disposition and refund on time on August to the address we had on fileShe told me that her address had changed so I put a stop payment on the check and mailed her out a new check with a copy of the disposition on September Please let me know if you have any further questions Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The information provided by Mr [redacted] is and a lie I have not changed addresses since I moved and no check was sent to me until Mr [redacted] finally called me back, late , and apologized for being out of compliance and asked if he can fed ex my check to my place of work as he felt badly for being out of compliance in accordance to the law regarding to my my deposit Regards, [redacted] Happy Friday [redacted] , I hope you are having a great day! I received your document stating the deductions that you are planning to take out of my depotsI called you this morning and left you a voice mail messageI obviously have some concerns regarding these deductions There are my comments as followsGenerally, minor marks or nicks in walls are the landlord's responsibility as wear and tear (for example, worn paint caused by a sofa against the wall)Therefore, the tenant should not be charged for such marks or nicks I know the house was painted prior to me moving in as the windows were stuck for almost an entire year with fresh paint that was slapped over the windows I also discussed the color of the paint with you prior to me moving in I also met with the crew you hired to paint the home atWitherbyStreetThere is no reason to have to repaint the home, when according to the law the interior portion of the home does not need to painted after one year painting last two or three yearsRegarding the landscaping charge, that also is considered an upgrade and not my financial responsibility I kept the yard up and left it better than when I moved in I paid mutable gardeners through out the year to maintain a drought approved front and back yard This can not be taken out of my depositI paid a professional house cleaner who specializes in move out cleaning, and left the home better than when I received the homeConsidering that while I Lived without a working stove/oven for over several months, was bitten by a rat and had to receive emergency services, and had to sleep in my car a few nights due to the electricity not working properly and the fuse boxes blowing up, I would my entire deposit given to me at the days time limit as per the law Sincerely, [redacted]

I have been dealing with these people for months now and everything has been one debacle after the nextEven with the recent staff change, nothing has improvedI never get a call back, work orders are ignored, and they will not return security depositsThey manage thousands of properties with zero organizationI got the wrong keys to my apt on move in day, a laundry list of repair requests never answered, and have been told outright lies about rental lawsThese people have no business managing anything, let alone thousands of properties