Sorenson Paint and Stained Concrete

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com:
This letter is to inform you that Uptown Appliance Repair has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/3/and assigned ID ***
Regards,*** ***

To whom it may concern, We will send a refund check for $to your home address I truly apologize about the misunderstanding; I hope that in the future you reconsider us again Sincerely, Robert *** www.uptownappliancerepair.com Echo Ln, suite Houston, TX 281-758-281-476-6439-fax

Thank you for sharing about your experienceI left you a voicemail at your home number and hope to hear from you soonThe labor rate that we charged you ($280.00) was calculated for hours of work (that’s $per hour)Our technician visited your home on March 12th and spent close to hours
during your service repair but we billed you for hoursPart prices can be found for much less online, as a standard practice we do have a markup on parts we installOur daily commitment is to honor our customers and provide them good value for their moneyWe are very sorry that we have fallen short and you had a disappointing experienceWe would love the opportunity to talk and see how we may make this right, and regain your business You can reach me anytime on my cell phone (832-217-4676) or my direct office number (832-871-5536) Sincerely, Robert *** www.uptownappliancerepair.com Echo Ln, suite Houston, TX 281-758-281-476-6439-fax

Good morning! Youre written response (we received on November 3rd) states that you will accept the refund but you did not accept our offer through the Revdex.com application and asked for mediationI will issue the refund, please confirm that that you are satisfied. Thank you! Jessica ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me This matter has been resolved

*** ***
The owner is out of town, I understand that you have been in communication with him, I will relay the message to him and I assure you that we will take care of the issueHe will be back on Thursday and either him or I will call you to resolve the issueI made a mistake with the
part and I apologize. Thanks!***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]I respond to the many inaccuracies in your anserr to our complaint.When you came and inspected the *** dryer which was displaying the F-error code, you said that the heater core assembly was defective but that you already had that part at your shop and would bring it the next day.You returned the next day and snaped the part into the dryer After you left rhe dryer still displayed the F-error code and would not run We asked you to return immediately to complete the repair it is inaccurate to say that we were out of town for weeks and unavailable to have you return to complete the repair We were in town for the rest oof the year except for Thanksgiving weekend.When questioned the charge of $1,kfor the part immediately because it was more than the original purchase price of $1,paid for the dryer in 2011, you said, "Maybe I should have charged you less.You neither adjusted the invoice of $2,nor returned as requested to sinish the repair We were forced to purchase a new dryer The purchase price for the new dryer was $1,- much less than just the heater core assembly alone.In your eeply to our recent complaint to the Revdex.com, you asked what you could do to make this situation better Please do the right thing and refund our money for this enormous overcharge for an unsatisfactory attempt at repair

10/28/Dear Ms***, First of all, I would like to apologize about the inconvenience and the time that we have taken from your busy schedule to resolve this matterWe never received a call from you asking for a full refund, your husband did speak with Bobby about a refund for the second invoice
on the 20th of September and we agreed on the refundWe also received your demand letter on Tuesday of this week and have forwarded it to our attorney, given that you contact the Revdex.com, we would like to try to resolve the issue through the Revdex.comBobby called your husband on Tuesday of this week as well to resolve the issue but was not able to get in touch with himWe visited your home multiple times in September, replacing a main control board (twice) and replacing the electronic touch panel assemblyI understand that the dishwasher was working properly the last time we visited your home (on the 20th of September), has it stopped working since then or did it never work properly? The parts replaced are 100% under warranty, they are back by a year warrantyThe main control board assembly is part number *** (online supplier prices range from $170.00-$350.00), the touch panel is part number *** (online suppler prices range from $149.00-$325.00), we have a 20% markup on every part we install which helps cover our overhead costs and our year warrantyWe take customer satisfaction very serious and am going to try to mend the situation, hopefully in the future, we can earn your business againFeel free to call us if you have any questionsWe will refund your credit card the full amount of $1051.91, please respond acknowledging that your requests are met and I will issue the refund the next business day after receiving your responseAgain, my apologies about the issue! Jessica *** www.uptownappliancerepair.com [email protected]

To whom it may concern,We serviced Mr. [redacted] appliance on the 30th of December, it was clear that the main relay board was defective. The original main control board is discontinued by [redacted] and unfortunately online prices can vary depending on the supplier used. We spoke with Mr. [redacted] after the...

repair and asked him if there was anything we could do to mend the situation, he told us that there was nothing we could do. Customer satisfaction is our number 1 priority, please let us know what would make this situation better? Thanks!Bobby Uptown Appliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  We will accept a refund of $1,302.14. We will waive the letter of apology originally requested.

Good morning Mr. [redacted],   First of all, I would like to thank you for your feedback and also giving us the opportunity to earn your business.   We serviced your [redacted] dryer on November 11th of 2016, we found a defective electronic heater core assembly, you and I spoke on the phone and...

you asked us to overnight the part for repair the next day.   You reached out to us a few days later to let us know that your wife was upset about the pricing (even though you had agreed on the repair) and that the dryer was not working properly. I asked you when would be best for us to return to repair the dryer and you stated that you were going out of town for a few weeks and will let us know upon your return to schedule another appointment.   Upon your return, you contacted the office to ask for a refund, you and your wife opted to purchase a new dryer. Mr. [redacted], we never negated the repair and we stood by our warranty but you did not give us the opportunity to go back to your home to take care of the issue.   Given the fact that it has been over you approved the repair, it's been over 6 months since we originally visited your home, we never received an opportunity to return to your home and our refund policy is stated on the invoice and was reiterated verbally, we do not believe we must offer a refund sir.   We received your certified letter and responded via email, please feel free to contact me directly if there is anything I can do to make this situation better. I do understand your concern but I hope you understand our position as well.   Have a nice weekend,   Robert [redacted] www.uptownappliancerepair.com 950 Echo Ln, suite 200 Houston, TX 77024 281-758-9978-office 832-871-5536-direct office 832-217-4676-direct cell 281-476-6439-fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Sent: Thursday, November 03, 2016 8:56 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]I responded to this offer, stating that we accepted the offer to credit our ** account in the amount of $1050.19. Our ** account has not yet been credited. Did you receive our acceptance? I do NOT consider this matter to be resolved. [redacted]

I apologize about the mistake sir! I really do, please contact me at the office at [redacted]. I will be around tomorrow and we can discuss a refund solution. My personal email is [redacted], you can email me at any time. Thanks! Robert [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.