Sorenson Moving and Storage, Inc.

Mrs*** is the daughter of one of our clients, Mrs *** *** I have been instructed to not respond to Mrs*** by Mrs*** because Mrs*** does not have all of the facts and does not represent her mother That being said, these are the facts of the issues:1: Our
company moved, stored and moved back Mrs***'s household belonging from and back to Redding, CA.2: Some minor damage to her belongings occurred.3: I made two trips from Chico to Redding to help Mrs *** settle in One which was to touthe minor damage.4: While make the some of the repairs, Mrs ***'s daughter called and basically ask us to leave.5: The daughter wanted to file a formal claim and deal only with the insurance company.6: The formal claim was filed with my assistance.7: Our insurance company arranged a repair firm to make the repairs and settled the claim.8: A balance of over $was stilled owed, which I forgave and wrote off as a bad debt.The claims made by Mrs*** are just not accurate and are coming from a person who just does not have the facts I believe the are well intended but in fact not helping her mother.Please give me a call if any additional information is needed.Thanks,*** ***
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Mrs. [redacted] is the daughter of one of our clients, Mrs [redacted].  I have been instructed to not respond to Mrs. [redacted] by Mrs. [redacted] because Mrs. [redacted] does not have all of the facts and does not represent her mother.  That being said, these are the facts of the issues:1:  Our company moved, stored and moved back Mrs. [redacted]'s household belonging from and back to Redding, CA.2:  Some minor damage to her belongings occurred.3:  I made two trips from Chico to Redding to help Mrs [redacted] settle in.  One which was to touch-up the minor damage.4:  While make the some of the repairs, Mrs [redacted]'s daughter called and basically ask us to leave.5:  The daughter wanted to file a formal claim and deal only with the insurance company.6:  The formal claim was filed with my assistance.7:  Our insurance company arranged a repair firm to make the repairs and settled the claim.8:  A balance of over $700 was stilled owed, which I forgave and wrote off as a bad debt.The claims made by Mrs. [redacted] are just not accurate and are coming from a person who just does not have the facts.  I believe the are well intended but in fact not helping her mother.Please give me a call if any additional information is needed.Thanks,[redacted]