SOPUS products

Sent: Friday, February 17, 12:PM Subject: Website: Complaint Response Response: Based on the information given, we are unable to locate the submission referred to in this complaintFurther information is needed

They requested the original receiptI sent the original receipt with a letter in the mail

From: *** ***
Sent: Tuesday, October 14, 3:PM
To: drteam
Cc: ***
Subject: Case Ref: *** Rebate Request
Good afternoon,
This communication is in regards to your complaint ID ***
We researched
the calls during the time specified. We do not show that a receipt was uploaded. However, since *** *** did contact us so many times, we are honoring his request. A check will be mailed today in the amount of $
Best regards,
Shell Rebate Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Tuesday, February 28, 1:PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #***I had a minute phone conversation with this company regarding the issueThe Revdex.com complaint was addressed in that conversationI supplied them with all the information they requested including the purchase information and receiptSo they do have all the information they needIncluding the complaint numberThey were suppose to look into it based on the information I provided them over the phone.
Regards,

Please provide a copy of the receipt and the address used for the rebate so it can be researched further.  I cannot find a submission for "[redacted]".  I do not work in the call center, so I need more information.

From: [redacted] 
Sent: Tuesday, October 14, 2014 3:56 PM
To: drteam
Cc: [redacted]
Subject: Case Ref: [redacted] Rebate Request
 
Good afternoon,
This communication is in regards to your complaint ID [redacted].
We researched the calls during the time specified.  We do not show that a receipt was uploaded.  However, since [redacted] did contact us so many times, we are honoring his request.  A check will be mailed today in the amount of $10.00.
Best regards,
Shell Rebate Center

Revdex.com:
This letter is to inform you that SOPUS products has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/27/2015 3:16:27 PM and assigned ID [redacted].
Regards, [redacted]. Thank you for your help.

Sent: Friday, February 17, 2017 12:26 PM Subject: Website: Complaint Response Response: Based on the information given, we are unable to locate the submission referred to in this complaint. Further information is needed.