Sophas

They will take your money and tell you that you are good to go, only to spring other things on you so you miss the deadlines and then they pocket your money. And charge a second time because of the problems they created. There should be protections against this kind of scam.

The process is a money grab and it has no real value to the student other than a preferential Harvard viewed application - sofas CAN BARELY HANDLE THE PROCESSING OF APPLICATIONS - how can they garner student qualifications - applying for medical school is easier than this bull

I don’t have any mistakes on my application the only issue is that I do not have all of my transcripts in my hand to enter them into your system? However your system does offer me to pay someone to have it done I am a student and I don’t have that money I just paid $144 for this application to be submitted expediently. Otherwise I could have waited and qualified for the application waiver.
This has been a tumultuous experience and I’d love to report this to someone so that they could try to streamline this process and make it more accessible for others.
Now I I must pay for more transcripts so that I can enter this information this is very costly and is costing me seven dollars per transcript mind you? Yet you very clearly offer that I could pay someone to do this via your subsidiaries - Is this a cash for admission program or is this a qualification based admission process - If you are going to receive the official transcripts from the school why do I have to enter them into the system?

SOPHAS is the worst. It is, hands-down, the most awful, terrible software I have ever used to apply to anything. It is intentionally obtuse, difficult to navigate, and purposefully designed to frustrate the applicant. I was FURIOUS while inputting my academic courses. The entire process took one hour. Every new page I loaded had a large, banner-style ad across the bottom asking me to pay "professionals" over one hundred dollars to do it for me. Excuse me?! This entire business should be trashed. SOPHAS pushed the worst applicant experience ever and I would recommend it to absolutely no one.

I really thought that SOPHAS was great throughout my application process until I found out that they never received my transcript and submitted my applications without an official transcript. Having ordered my transcript through SOPHAS' Parchment services and paid for Professional Entry over a month ago, I thought I was in the clear and didn't check the status of my transcript because it was checked off in my application status and my application was marked complete. I only found out that they were missing because a school contacted me to let me know that my application was missing an official transcript, and I needed to submit it by the end of the week.
Frustrated after several calls with SOPHAS to learn that apparently the Parchment service is at fault, as I was charged for the transcript and PTE, I sent another transcript yesterday that was received an hour later. I also entered in all my transcript contents into SOPHAS, since PTE will take several days and I would miss my deadline. Unfortunately, SOPHAS refuses to attach my received transcript to my application in less than 7-10 business days. They have it, and they won't link it to my account. Because of this ridiculous processing time, I will not be considered at several of the schools that I applied to, which was incredibly frustrating.
Beyond that, SOPHAS will not administer refunds of any kind. The PTE which I cannot use? No refund. The transcript which I paid for which never was processed? No refund. The applications that I submitted which are now void because of SOPHAS' inability to notify me earlier or literally just spend 2 minutes uploading my received transcript to my account? No refund. I've lost hundreds of dollars and the chance to be considered for programs that I applied for.
I am beyond livid and have never been treated so rudely by a company that I am dishing out huge amounts of money to. What a scam. The staff I've encountered make it incredibly clear that when they mess up, you just need to shut up and hand over more money or you're not going to be applying for any schools. In case it wasn't obvious before now, SOPHAS isn't interested in helping prospective grad students.

All applicants are able to view when transcripts have been processed to their account. They can view this information in the "Check Status" section of the application, and they receive an email notification, and a message notification within their application. We advise all applicants to send each...

transcript with the matching transcript request form to ensure accurate and timely processing. As I do not have the applicants information, I cannot look up the specifics on the what happened with the transcript. However, all transcripts are required for a SOPHAS application to be considered complete. I'm not sure how a transcript could be mislabeled as each transcript receives it's own cover-sheet that matches the transcript to corresponding school. If a transcript was not processed to the correct school, the SOPHAS application would be in the Received status, and not Complete. The programs in which the applicant is applying has access to their application once they submit. When applicants create their application, they sign an agreement stating that they have fully read, understand and agree to all policies found within the Instructions & FAQs as well as the SOPHAS Admissions Code of Cooperation. We inform all applicants that it is their responsibility to monitor the status of the application. As noted above we provide a "Check Status" page to make this process easier. We have a dedicate customer service team available to help applicants with any application questions. The benefit of using a CAS system is that applicants can apply to multiple programs using one application, decreasing time and expenses of applying to multiple schools. SOPHAS is a service of the Association of Schools and Programs of Public Health and many CEPH-accredited schools and programs choose to participate in the CAS.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I understand your response, but the error that I made the complaint about was not my error, it was your error and it did have to do with the cover pages. Your employee mislabeled one of my transcripts.
Regards,
[redacted]