Hello,I have reviewed the two claim for Mr [redacted] and I show when he called on Nov 4th we explained the process and he had days to get everything into us and that we were sending him an email with all information and to watch for it Also was advised if he didn't get the email to contact us back The claim then denied out days later due to no activity with either claims.It has been stated that Mr [redacted] still has his damaged tires so we have called and left him a message and emailed him on 1-17-requesting the required photos to see if we can provide any coverage on the tires this one time even though the time has past.We are still waiting to hear back from him so we can look at providing any coverage Please have him review his voice message or email we sent for the instructions.Once the photos required for the damaged tires have been received we can determine any coverage available.Thank you Brian
Hello,We have reviewed the claim in question We found that [redacted] contacted our office on March 18th and explained she had a tire with a bubble on it at which time we explained verbally the process for coverage along with the an email sent giving all the details In the process it was explained we need the facility to call us with the tire in front of them so we can gather the tire information and damage they found on the tire.We received another phone call from Ms [redacted] on April 4th checking on the status of her claexplained at that time we still had not heard from her facility with any verification on the tire At that time we gathered the facility information and called them for her, we spoke with [redacted] who said she would find the tire and call us back We received a call about minutes later from [redacted] who stated she had the tire and once we asked for information off the tire she informed us they actually had discarded the tire weeks prior With the tire no longer available we were unable to determine coverage for the tire.To help Ms [redacted] out I have opened another claim to process through for reimbursement with the understanding any future claims the process needs to be followed so we can verify coverage.A check will mail out no later than April 19th to the address we had which also matches the one listed on file here.Please let us know if we may be of further assistance
Hello,For the claim on the rear tire we are unable to process without actual verification of damage and information off the tire I do show that Mr [redacted] has had a total of eight other tires covered and paid for as we were able to gather all the information for the claim by either complete photos of the damaged tire or a tire facility was able to provide this.On this claim for the rear tire we did not hear from the facility until December 13th & 14th when Michael gave the information he said he had which was not on a tire covered by the warranty This information was a different size, type and serial # (DOT #) than what was covered by the program This is when we asked for photos to try and verify if he had misinformation to try and cover the claim but Michael said he no longer had the damage tire and couldn't help with any additional information.At Sonsio we can cover any covered tire as long as we can verify the damage is from a road hazard, the tire is not worn below specifications and it is the tire purchased on the program The only information we have received was that this was not a covered tire.I might suggest as it sounds like [redacted] has not treated him properly he tries and contact the manager of the store or the district manager for [redacted] .I sincerely apologize but with the tire no longer available we are unable to assist.Thank you Brian K***
The company called me today to apologize and they we're very sincereIt was all a big mess dealing with them and the tire companyI am satisfied that they called and talked to me about it
Initial Business Response / [redacted] (1000, 6, 2015/11/23) */ We have reviewed this claim and am finding that [redacted] from [redacted] called and stated the tire was flat with a damaged valve stem (TPMS sensor) and the tire had been run on flatFor the program to have coverage on the tire to the wholesale cost we need damage caused to the tire from a road hazard conditionBeing the only area they could determine why the tire lost air originally was the valve stem which is not covered we were not able to assist covering the wholesale cost ($131.00) of the tire If there is further diagnosis that has been done to determine the tire lost air from a road hazard to it we would need that facility to call with additional diagnosis The program will only cover damage caused by road hazard directly to the tire Notes will be made in the claim if an additional repair facility can call this information Thank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Fact: The tire lost air on the highway, obvious roadside Fact: loss of air on the road can cause damage to any component of the tire, including the valve stem Another tire shop examined the tire and said it was classic roadside damageNo they won't call you, but YOU can call themI have the paperworkThere was also damage to the sensor, so there's more than $131, and the back tire was damaged tooIf you can't be honest about this, then the courts can watch you try to convince them that a flat on the highway can't cause damage to other componentsYour valve stem emphasis is ridiculous, and further shows your commitment to deception to avoid paying for things you actually claim you cover on paperIf you won't come clean with your responsibility, we will just have courts examine evidence from both sides and make a decisionPs: I've never had this issue with [redacted] your company is a fraud unfortunatelyVery sad what you people do to customers Final Business Response / [redacted] (4000, 10, 2015/12/07) */ For us to have coverage on any tire the road hazard as cause needs to be shown by a facilityWe did call [redacted] at XXX-XXX-XXXX and spoke with a [redacted] was unable to find any invoices by your name, its possible they listed it differently If you can send us a copy of that invoice we can then research further with [redacted] for damage of a road hazard and not just run flat damage which was reported to us previously This program will only cover the wholesale cost of the tire which is $Any other items including the sensor, mounting, balancing and taxes are excluded from coverage Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello,We have reviewed the claim for [redacted] and also received better photos of the tread and were able to confirm all information needed to proceed on with coverage of both tiresWe have also received the paperwork for both tires and processed the claims through A check will mail out by the end of this week for both tiresThank you and have a good day
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ I show we resent the check on 8-12-to the following address: [redacted] Please let us know if the check is not received within business days Thank you
Hello,We have researched the claim under the name of [redacted] for one damaged tire The program does require prior authorization and if not able to acquire authorization to hold on to the damaged tire until the claim can be verified and processed-this was not done for this claim.From further review we have made an exception on the claim this one time and have helped [redacted] to get another tire We have received all information for the new tire and a check will be mailed out this week in the name of [redacted] .Please let us know if we can do anything further.Thank you [redacted] ***
Hello,I have reviewed the two claim for Mr [redacted] and I show when he called on Nov 4th we explained the process and he had days to get everything into us and that we were sending him an email with all information and to watch for it Also was advised if he didn't get the email to contact us back The claim then denied out days later due to no activity with either claims.It has been stated that Mr [redacted] still has his damaged tires so we have called and left him a message and emailed him on 1-17-requesting the required photos to see if we can provide any coverage on the tires this one time even though the time has past.We are still waiting to hear back from him so we can look at providing any coverage Please have him review his voice message or email we sent for the instructions.Once the photos required for the damaged tires have been received we can determine any coverage available.Thank you Brian
Hello,We have reviewed the claim in question We found that [redacted] contacted our office on March 18th and explained she had a tire with a bubble on it at which time we explained verbally the process for coverage along with the an email sent giving all the details In the process it was explained we need the facility to call us with the tire in front of them so we can gather the tire information and damage they found on the tire.We received another phone call from Ms [redacted] on April 4th checking on the status of her claexplained at that time we still had not heard from her facility with any verification on the tire At that time we gathered the facility information and called them for her, we spoke with [redacted] who said she would find the tire and call us back We received a call about minutes later from [redacted] who stated she had the tire and once we asked for information off the tire she informed us they actually had discarded the tire weeks prior With the tire no longer available we were unable to determine coverage for the tire.To help Ms [redacted] out I have opened another claim to process through for reimbursement with the understanding any future claims the process needs to be followed so we can verify coverage.A check will mail out no later than April 19th to the address we had which also matches the one listed on file here.Please let us know if we may be of further assistance
Hello,For the claim on the rear tire we are unable to process without actual verification of damage and information off the tire I do show that Mr [redacted] has had a total of eight other tires covered and paid for as we were able to gather all the information for the claim by either complete photos of the damaged tire or a tire facility was able to provide this.On this claim for the rear tire we did not hear from the facility until December 13th & 14th when Michael gave the information he said he had which was not on a tire covered by the warranty This information was a different size, type and serial # (DOT #) than what was covered by the program This is when we asked for photos to try and verify if he had misinformation to try and cover the claim but Michael said he no longer had the damage tire and couldn't help with any additional information.At Sonsio we can cover any covered tire as long as we can verify the damage is from a road hazard, the tire is not worn below specifications and it is the tire purchased on the program The only information we have received was that this was not a covered tire.I might suggest as it sounds like [redacted] has not treated him properly he tries and contact the manager of the store or the district manager for [redacted] .I sincerely apologize but with the tire no longer available we are unable to assist.Thank you Brian K***
The company called me today to apologize and they we're very sincereIt was all a big mess dealing with them and the tire companyI am satisfied that they called and talked to me about it
Initial Business Response / [redacted] (1000, 6, 2015/11/23) */ We have reviewed this claim and am finding that [redacted] from [redacted] called and stated the tire was flat with a damaged valve stem (TPMS sensor) and the tire had been run on flatFor the program to have coverage on the tire to the wholesale cost we need damage caused to the tire from a road hazard conditionBeing the only area they could determine why the tire lost air originally was the valve stem which is not covered we were not able to assist covering the wholesale cost ($131.00) of the tire If there is further diagnosis that has been done to determine the tire lost air from a road hazard to it we would need that facility to call with additional diagnosis The program will only cover damage caused by road hazard directly to the tire Notes will be made in the claim if an additional repair facility can call this information Thank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Fact: The tire lost air on the highway, obvious roadside Fact: loss of air on the road can cause damage to any component of the tire, including the valve stem Another tire shop examined the tire and said it was classic roadside damageNo they won't call you, but YOU can call themI have the paperworkThere was also damage to the sensor, so there's more than $131, and the back tire was damaged tooIf you can't be honest about this, then the courts can watch you try to convince them that a flat on the highway can't cause damage to other componentsYour valve stem emphasis is ridiculous, and further shows your commitment to deception to avoid paying for things you actually claim you cover on paperIf you won't come clean with your responsibility, we will just have courts examine evidence from both sides and make a decisionPs: I've never had this issue with [redacted] your company is a fraud unfortunatelyVery sad what you people do to customers Final Business Response / [redacted] (4000, 10, 2015/12/07) */ For us to have coverage on any tire the road hazard as cause needs to be shown by a facilityWe did call [redacted] at XXX-XXX-XXXX and spoke with a [redacted] was unable to find any invoices by your name, its possible they listed it differently If you can send us a copy of that invoice we can then research further with [redacted] for damage of a road hazard and not just run flat damage which was reported to us previously This program will only cover the wholesale cost of the tire which is $Any other items including the sensor, mounting, balancing and taxes are excluded from coverage Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello,We have reviewed the claim for [redacted] and also received better photos of the tread and were able to confirm all information needed to proceed on with coverage of both tiresWe have also received the paperwork for both tires and processed the claims through A check will mail out by the end of this week for both tiresThank you and have a good day
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ I show we resent the check on 8-12-to the following address: [redacted] Please let us know if the check is not received within business days Thank you
Hello,We have researched the claim under the name of [redacted] for one damaged tire The program does require prior authorization and if not able to acquire authorization to hold on to the damaged tire until the claim can be verified and processed-this was not done for this claim.From further review we have made an exception on the claim this one time and have helped [redacted] to get another tire We have received all information for the new tire and a check will be mailed out this week in the name of [redacted] .Please let us know if we can do anything further.Thank you [redacted] ***