Sono Bello

Hello I was supposed to be a patient at sonobello Orlando in September.  I paid my deposit and had my consultation. Just before my surgery I learned I had Sjogren's Syndrome and the sonobello surgeon advised that I wait until I see my rheumatologist. After my visit with the rheumatologist which was 2 months later I had more blood work done and found that I also have thalassemia it has been since September all of these appointments and figuring out my medical issues.  I was contacting today to see if my deposit can be refunded since it is no longer advised from my physician that I have this elective procedure.
Consultation was Sept 28th 2021 and pre op was Oct 15th 2021
Would like a refund

Went to the Sono Bello in Cranberry Township, PA in December 2021 was promised a $25.00 gift card and to this day with numerous phone calls, I still haven't received it.
I would not recommend this Company at all. False Advertising

Sono Bello gives people an expensive nightmare. They do not provide results, only a monthly payments, which is thousands of dollars just gone and I am a disabled veteran, who is out of thousands. So dissatisfied.

I scheduled a consult on Tuesday for my chest. It was something that always bothered me. So they talked me through and were going to do chest ex. I paid in full cause during the whole consult I felt forced and like I couldn’t go back. Once I got home I called back to get a refund. They didn’t contact me til a whole day later saying they can’t refund me 3,500 that I paid for a surgery I’m not going to have. That she can’t give me the money that I’m going to forfeit it. If there’s a fee even if it’s 500 or whatever that’s fine but I just want a refund because I’m not going through with this procedure. I feel uncomfortable and even on the phone she was still trying to force me to do it saying that I’m basically throwing away 3,500 if I don’t go through. Please help.

How SonoBello damaged my life. I had a terrible outcome with SonoBello 12 months ago. Yes, I have been suffering for 12 months, can't reach Sonobella. When my surgeon Dr. Faisal A saw the damage he ran from the room. I was alone scared confused. The doctor never called me back, I have been trying to reach out for assistance/guidance for 12 months. I have to now have more surgery to fix the damage from SonoBello. Cost of $3,400 now my problem and 6 weeks recovery and two 14 inch scars on my legs. No one offered me any money back or even talk to me to see what happened. A gentleman named Phil called me and said he would follow up but never called back. I have no options but to suffer in silence and get my check book out. I was stunned at how fast they loose your number when its not a positive experience. I have reached out to another surgeon in Troy MI and will work through his office to fix the damages caused. I spent over #13,000 and they can't even call me back. I left a message today telling someone named Phil I was reporting this incident today. Have not been able to write a review for Sonobello yet working on it. The liposuction Sonobella stressed to me was necessary after my first apt. was not completed as I was vomiting they rescheduled for 2 weeks later. Two days after my first surgery Sonobello was calling me telling me how if I didn't add another procedure for my leggs I would really regret it. I was crying trying to decide what to do. I could barley think about finishing up what I had already paid for. I gave in ($2,000) and that is the surgery that went bad. The skin on my leggs hangs, I have to lift it up to shave. I can't wear shorts or a bathing suit. The only way to repair the damage is to have more surgery. Thank you *** I would not promote this company to anyone since I found out how they handle problems. Zero star ratings.

I went to Sono Bello for my free consultation on Tue 5/26/20. The business sales person explained to me all the specials they had and that I would need to sign and book a date ASAP in order to get the discounts. She told me I should come in for the tummy tuck/laser lipo 4 days later, sat the 5/30/20. I said that is way too soon. She said I had to pick a date or forfeit my deposit of $1,995 At this point I started feeling rushed and pressured into everything. I told her I wanted to wait till
I lost about 10 more lbs. before I had the surgery and wait a month or longer. She said I didn’t need to wait that I was fine at the weight that I was to have the surgery. I disagreed and argued with her, but she was very persistent and pushy in getting me to talk to the surgeon 4 days later on 5/30/20. I also had to set the surgery date for 6/6/20. I went to the appointment and met with the doctor. The nurse said my blood pressure was really high and I don’t have high blood pressure. I told her it was because I was so stressed about the surgery and wanted to wait a month or so to get ready for it by losing a little more weight. The Dr. said I didn’t need to loose anymore weight and that I was a good candidate at the weight I was at. He briefly described the surgery to me and was very nonchalant about it. He had to leave the room to go visit another client and then come right back. When he left I then explained to the nurse that I wanted to wait a month because I’m not ready yet and I was very stressed at the time. The nurse left the room to let him know about me wanting to wait a month. She came back in the room to tell me she let him know. He stuck his head in the door and said it was ok with him if I wanted to schedule the surgery later, and that he would be available at that location until September. I felt an immediate relief! When I went out to reschedule it with the business manager, she said I couldn’t change the date and I was fine at the weight I was then. She also compared herself to me stating we were the same weight that I didn’t need to lose any more weight! I told her there is a big difference in our ages. Anyway, as I was getting mad with arguing with her, and I told her the dr was ok with changing the date, she informed me that I would have to pay a $850 to rescheduling fee! I was livid! She ushered me into the waiting area and told me to wait there because she had another consult waiting and she would be right back to talk to me. A while later she peaked her head around the door and said I would be just fine and left. I went home frustrated and upset. I figured I had better go ahead and have the surgery on the 6th so I wouldn’t have to pay any more money! When I read all the pre surgery instructions, I was angry and disturbed by the fact that you needed to be off of certain medications a week before the surgery. She told me people have had the surgery the next day after their consultation! She wanted me to have it in 4 days later. I take a medication that I would of needed that week to be off of it. So I at least needed a week before my surgery. That following Monday evening 6/1/20, I fell off my bike and fractured my right foot. I had decided that this was an Omen to not have the surgery and I would not be able to walk without help for some time. I called the next day 6/2/20
to Sono Bello and left a message with the receptionist that I was cancelling my surgery. The manager sales lady called me back and said I would still be able to have the surgery because she has had people come in on crutches. Lol I was so upset. This is what I sent to her in a text with a picture of my fractured foot. 6/2/20 “This is what I'm dealing with right now. It's very painful . I'm getting X-rays tomorrow. there is no way I could do surgery on Saturday the 6th. Even though you said you have had people on crutches come in the day of their surgery. Im not other people. I'm so stressed out and wish I was not so rushed and felt pressured into scheduling surgery so soon, with out really having time to think it all over. You pressured me with the sales and discounts that I would only get if I signed right then. I regret signing anything with out looking it all over! I called and talked to her on 6/5/20 to again get my money Back. She told me I cannot get my money back but that they will hold it toward the day I decide to have my surgery with no discounts. I have been very stressed and want this done with and want my deposit money back since this was all done in such a deceiving way. I’m a very patient, kind woman, who has a hard time confronting people. This person made me cry and I have been very depressed over all of this. I

I was promised verbally and in writing a refund for losing weight , lost the weight and no instant rebate Ive called over 100x to hear someone will call me back they don't so I call them, and get the same response NOTHING

I had a procedure done in July 2019, paid 7800, I went back on my scheduled, I told them in January, I was not happy with the results, Dr. Understood, but said I would need a tummy tuck, but in the initial visit I was told I was a perfect candidate. If not happy they will correct it. My year is almost over and no one has contacted me for a resolution

I paid $5,430.00 to Sono Bello for a cosmetic surgery for my wife. Approximately five weeks before the surgery date I contacted them to cancel the procedure due to me being off of work from the current pandemic COVID-19 and I desperately need the funds for me and my family. After contacting them about six times they finally responded saying only the patient can cancel the surgery and the person who paid for it has no say in the matter. During this time period my wife and I filed for divorce and she was not willing to cancel the procedure. This is not good business, this company has damaged my ability to financially provide for me and my family during a time of hardship.

So I had gone to sonobello in Troy, MI. I was going to have laser assisted lipo and skin tightening done on my stomach and on my flanks. I was all set, we settled on a price, and I had a date to come in for the pre-op to sign my paperwork and meet with the doctor to get some meds I needed to take, and I had my surgery date set. Well then the covid 19 pandemic happened. That sux because I didn't get my procedure when I wanted, and I didn't get to go to my appointment to sign my contract. My girl that was helping me, Kristy, told me that she worked it out to where I did not need the $1000 down for the deposit. Great, I had that and a steady payment plan already to go. Well about a week or so ago, during this pandemic, she emailed me saying that all of a sudden the policy changed and now I need the $1000 deposit. That's crap. I get that that is your policy, but I was told that she worked it out for me, or I wouldn't have set up all my dates. And now, during a GLOBAL PANDEMIC you are going to tell me I can't have it done now without the $1000? That's not right. I can't control the pandemic, and my agreed policy should not be changed, when I wasn't allowed to come in on my day to sign my paperwork stating all this because the pandemic cancelled everything. It's not right, it's not fair. Again, I had the pre op appointment set and my surgery date. And now you guys are changing what we agreed on during a pandemic. That's so wrong. I want this fixed! That is so not right of you guys to do this to me.

Procedure did not go as promised

Schedule procedure on 3/16/20. Received call 3/18/20 stating cancellation of my appointments on 3/19 & 3/21. I received an email from Bailey P because I asked for my $1800 payment and she stated her manager offered me 2 additional treatment. I said no and received email on 3/19/2020 stating my refund would be processed 4-6 weeks due to high volume of schedules. I called 5/7 twice, 5/11 and 5/14 and the receptionist said the manager said no refund on Venus package. I was never told any such thing before and have the original emails stating my refund would be processed 4-6 weeks after 3/19/2020 and I waited. The manager refused to speak with me on all my phone calls. I think they are being unprofessional and unethical. I also wanted to visit them personally.

I went for a consultation with SonoBello on 3/11/2020. I decided to have 3 procedures done. I put down $1000.00 and the rest I used Care Credit. My procedure was to take place on May 8th. At my pre-op appointment I met with the doctor who told me that if I did not have another procedure done he did not feel I would be happy with the results. So after meeting with they restructured my procedure and I had to put down an additional 1303.00 to cover it. I followed all instructions given to me and arrived with my husband for the procedure. It was then it went downhill. I was to receive an IV, which is fine except for I was stuck 7 times and they could not get the IV in, I am a hard stick (my veins are small and roll) but have never not had anyone be unable to put an IV in. At this point I was in tears and in pain. I was even willing to let them put the IV in my foot but they could not even do that. I let in tears and at the point terrified, I honestly thought wow if they cannot get an IV in do I really want them cutting on me! After several messages (me reaching out to them), not once did they call me concerned that I was upset or offer a solution until today. At this point 9 days later I just wanted to cancel, pay them any fees for their time and move on. I was told today that the 1000.00 deposit would not be returned to me that is was non-refundable but would receive back the 2nd deposit and they would credit back the care credit account, they apparently charged my credit account I set up with them a day prior to the procedure. I do not have any paperwork to show that the 1000.00 is non refundable BUT I do feel completely taken by them. I was willing to pay them for their time but not 1000.00, considering all that I got out of it was a consolation ( which was suppose to be free) and stuck with a needle 7 times. I am hoping they are already in the process of my 1303.00 refund and a credit back to the care credit account I opened.

They closed due to coronavirus, and I totally understand. However, they refuse to give a refund. I spoke to their VP who told me she called me out of the goodness of heart heart because she was laid off. She told me no one is in the office to process my refund. So I called my CC company to cancel the change and magically, she wasn’t laid off anymore and wanted to fight the charge back. The service was not rendered and they need to refund. This this giving the company a bed rep meanwhile everything else was fine. I reached out to their leadership and all emails go unanswered. Why should they keep my $ of services are not rendered

I’m seeking a refund of my $500 deposit. I decided on February 18, 2020 that I no longer want to have a procedure done with this company due to them not being able to service both me and my mother. We booked togetherness under the impression that we would have a mother daughter makeover. Once my mother was denied services at her consultation on February 18, 2020 we both cancelled and requested a refund. I haven’t even had a consultation yet and I’m no longer interested in one. On February 18, 2020 my mother and I met with Chelsea at the SonoBello office and Chelsea assured me that we both would receive a refund of our deposit, however that refund has not happed yet and it’s now April 29, 2020. Any help with this issue will be gratefully appreciated. I’ve been waiting 2 months for a refund.

Thank you

On 3/09/2020, I called your office to make an appointment for a consultation of liposuction. I was given the appointment on 3/11/2020, although they wanted to see me later that afternoon but that wasn’t possible for me.

The consultation was very “high pressure” and aggressive. They wanted to schedule my procedure for 3/13/2020. But since I lived the better part of 2 hours away, in Englewood, they agreed for me to be examined that afternoon. As a result of the exam, it was discovered that my blood pressure was too high to have the procedure done.

I had given them a prepayment of $8,104.00. Since COVID-19 has been prevalent and I didn’t want to put my body in a situation where I may be vulnerable to any infections or bacteria, I decided to hold off having any procedure done until possibly the fall.

On 4/2/2020, I called the same number I had available to ask to refund my $8,104.00 to my credit card and I would reschedule when I felt it was safe for me to do so. I also mentioned their high pressure tactics to get me to do this procedure without taking the time to really consider this. I got no response from the company.

On 4/12/2020, I called again with the same request mentioning that I did call 10 days earlier. Still no response.

Today, 4/22/2020, I called to request my money back, $8,104.00, and that I would be contacting the Revdex.com and the Attorney General of Florida. Please address this as soon as possible. As of now, I will not be making an appointment with you for any procedures from your company.

(Email I sent to company)

I was scheduled for surgery on 3/19/2020. I was contacted on 3/17/2020 and told I had to be rescheduled due to Covid. I understood and explained I needed my special financing to be stopped because my surgery was rescheduled for 4/30/2020. I was assured someone would contact me within 24 hours. After 2 weeks, I had to call the special financing and speak to a supervisor only to find out nobody bothered to call. She then cancelled. Then I called and asked for my deposit back because I will not be returning, and once again I was told someone would call me back in 24-48 hours. Once again I have not heard from anyone.

I had my operation on June 7th 2019. This was my 3rd revision for the uneven lumping that had occurred from the original operation not being done correctly. I now have a huge line going across my stomach and a large lump on the side of my belly area. The manager did not try to help at all and told me I'd need to have skin removed and actually wanted to charge me more money for that. She said there was nothing else that she could do.

On 3/18/20, I contacted Jamie B at Sonobello, and told that due to the COVID19 virus, I was uncomfortable with having the procedure. I also expressed my concerns about becoming more vulenerable to getting COVID19 while having open wounds. As nice as Jamie was during my consultation, this time treated me like she was losing a co0mmission on a sale, and no concern about my fear of being vulenerable after surgery. I also told her that that President Trump and our Governor requested that elective surgeries be postponed. I told Jamie that I wanted to cancel and get a refund to my credit card. Jamie said that she couldnt give me a refund, and that she would have to ask corporate issue the refund. As of this day nobody from any office has contacted me. I sent an email to the corporate office requesting their assistance because certainly as a doctor, they would understand my FEAR and give me a refund. The Corporate office I found was:

I’ve had my surgery done on 3/12/20 in the Tampa location for 4 areas stomach pubic and waist, I went for my post up a week after in witch I was still swollen they called me about 2 days after to tell me they canceled my 1 month appointment due to the clinic been exposed to the corona virus in witch I was exposed and got sick, had to stay home in quarantine unable to work and till this day I have lumps on my stomach and Pubic area not only that but my waist was not done correctly hardly touched one side more that the other and charged me 6,465 for a incomplete work.