Sonic Drive-In

Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Our Sales Manager left a message on 1/21/for MrH [redacted] asking him to get a quote on the TPI sensor and to get back with so they can discuss repairs and quoteStill haven't heard back from the customer

IN THE SPIRIT OF GOOD CUSTOMER RELATIONS, WE WILLSEND A CHECK FROM HEADQUARTERS FOR $8.51***

Initial Business Response /* (1000, 5, 2016/05/18) */
ON 4/5/THE CUSTOMER BROUGHT HER ZEPHYR IN FOR REPAIR WITH 95,MILES ON IT STATING THAT THE DRIVERS FRONT POWER WINDOW WILL NOT ROLL DOWN AND ALL OTHER WINDOWS WORKOUR SERVICE DEPT FOUND THAT THE LEFT FRONT POWER WINDOW REGULATOR
FAILED, THE CABLE WAS BROKEN ON THE REGULATOR SO THE REGULATOR ASSEMBLY WAS REPLACED UNDER WARRANTYWEEKS LATER ON 5/17/AT 97,MILES THE CUSTOMER BROUGHT IN HER ZEPHYR FOR REPAIR STATING THAT WHEN PUSHING THE POWER WINDOW BUTTON THE WINDOW WILL STOP PART WAY AND ROLL BACK DOWNOUR SERVICE DEPT FOUND THAT THE FELT WAS WORN OFF THE WEATHERSTRIPS/MOULDINGS WHICH IS CAUSING THE MOTOR TO OVER HEATTHE WEATHERSTRIPS/MOULDINGS NEED REPLACED TO CORRECT THE ISSUE AND THESE REPAIRS ARE NOT COVERED UNDER THE WARRANTY,SO WE OFFERED THE CUSTOMER A DISCOUNT ON REPAIRS AND THE CUSTOMER APPROVED ORDERING THE PARTS TO REPAIR AND IS RESCHEDULED FOR THIS THURSDAY 5/19/TO REPAIR

Initial Business Response /* (1000, 8, 2015/12/16) */
Mr.R*** went to our Kia Store on 12/1/and purchased a Kia Rio and traded in his Sedona> Chris B*** our General Sales Manager spoke with him today and he seems to be happy with his new car purchase
Initial Consumer Rebuttal
/* (2000, 10, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A salesman from Vandevere Kia stepped up and fixed what Vandevere Chevy could notPeople should know to deal with the KIA or Buick locations and NOT the Chevy locationThis company should give a bonus to RJ P*** for stepping up and assisting them in doing what they should have done in the first place

Initial Business Response /* (1000, 8, 2015/10/29) */
Contact Name and Title: Travis F* Svc Dir
Contact Phone: 330-867-
Contact Email: ***
We were trying to get the head gasket repair covered under warranty with the manufactureThey declined it due to the radiator
leakingThe extended warranty ok'd the radiator replacement and declined the head gasket repairWorking with the manufacture and the extended warranty took sometime resulting in the delayVanDevere paid for the head gasket repair, rental car for the customer, and the deductible on the extended warrantyThe vehicle has been returned to the customer before I got this complaint

July 7,2016RE: Consumer Complaint ID #***
Consumer Name: *** *** Dear MS, *** ***,Mr, *** purchased money order #*** for $on September 05, 2016, the money order was cashed and appear to have been Altered from the purchasers copy providedIn this instance,
the bank require the purchaser to fill out an Affidavit Alleging Alteration, and this form has to be notarized in order for Continental Express Co (CEC) to return the purchaser copy and Affidavit to the depositing bank to receive creditOnce we receive funds, a refund check will be forwarded to the purchaserOn April 12,a refund check was mailed to Mr*** for $228.00.In regards to the institution were the money order was cashed we have no control on there policiesThe money order was cashed by someone unknown to us, the desired settlement request must be declined.The dispute is not with (CEC) but with whom cashed the Altered money orderSee Continental Express Co policy on the back of all (CEC) money orders. Know your Endorser "This is not a travelers checkDo not cash for strangersThis money order shall not be paid if it has been stolen ,forged, or alteredContinental Express reserves the right to dishonor this money order, your only recourse shall be against the endorser and/or the original debtor. ( Back of all (CEC) money orders. We apologize for any inconvenience this may have caused MR***.Regards,*** ***Customer Service Supervisor

Our General Manager spoke with Deborah and offered to pay her $to help cover the cost of repairsShe accepted his offer and I will be mailing out a check tomorrow 10/18/to Deborah

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and hope we can agree on a resolution to this situation

February 12, 2016 RE: Consumer Complaint ID # *** Dear *** ** *** Ms*** your six money orders have been stolen cashed and appear to have been Altered.In this instance, the bank require the purchaser to fill out an Affidavit Alleging Alteration, and this form has to be
notarized in order for our company to return the money orders to the depositing bank to receive credit.Three checks were mailed to you for money orders *** for $179.68, *** for $and *** for $36.00.On money order #*** for $a letter was mailed to you regarding the status of the claim, no response as of today. On money orders *** for $and *** for $status still in review, pending. We sincerely appreciate your cooperation through this matter and apologize for the inconvenience.Should you have any questions, please contact me at *** ***. Sincerely, *** ***Customer Service SupervisorCustomer

*** has competed her sessions due to her trainer double charging her *** is adiment about not leaving her trainer after being presented to her in multiple forms both physically in person, over the phone and by email but *** doesn't seem to understand that.***'s sessions have been used in our
system by her trainer she selected from our staff

We are currently working with our account representative trying to get the desired resolution for the customerWe will let you know as soon as we have an answer.

The downpayment from the customer for $was refunded to *** *** on 2/26/*** *** was unaware that the refund had taken placeOne of our sales managers called to verify that they received the refund on 2/26/and *** did confirm that it took place

I am the owner of this company and have spoken directly with this guest. I have asked him to provide me with additional information regarding his visit so that I can conduct an investigation into the situation and employees involved. I regret the unfortunate service his family
experienced at our restaurant, and offer my most sincere apology to them all.

Initial Business Response /* (1000, 8, 2016/01/15) */
I called the customer and left a message for him as follows
I checked with legal and any tinting on the front door windows beyond the factory tinting has the potential of being a finable offenseAs a result we will take responsibility for
removing the tinting and will reimburse you for the ticket provided the ticket was not given in conjunction with a moving violation
As of yet I have not heard back from the customer
Thanks,
Mike VanDevere

Initial Business Response /* (1000, 5, 2015/12/08) */
Robert N*** and Jillian M*** purchased a Volkswagon Beetle with miles, on 4/6/from our Chevy locationA warranty forever is given to all customers who purchase a retail vehicle with less than 100,miles at the time of
purchaseWhen a customer is eligible for a warranty forever our Finance Manager goes over the requirements and has the customer sign an Acknowledgement of Service requirements as well as the Warranty Forever contract which states the service requirements as wellThis warranty is administered by a 3rd party administrator who handles all claims, authorization, and requirements for servicePre-authorization prior to service is a requirement if the customer is not returning to VanDevere for serviceIf that is not done then the warranty is voidI have attached the signed contracts from the customer for your review

*** *** came into VanDevere on 3/10/to purchase a vehicleHer credit card was charged for $500, as her down payment, which she signed authorizing the transactionShe then went thru finance and signed all of the appropriate documents to finance her vehicle purchaseHer father then came
into VanDevere, and in a threatening manner to our sales manager, stated that she wasn't purchasing a vehicle and they leftWe did not have to rescind the sale as all legal sale documents were signed by ***, but we decided it was in the best interest for both partiesOn 3/14/sales manager *** received a phone call from *** about her $down payment and he took her appropriate information and had the $credited to her accountHer bank balance on her account is not something that VanDevere has any control overIf she over drafted her bank account, that is between her and her bankI have attached the credit card transactions showing the signed transaction charging her card and the refund to her on 3/

Initial Business Response /* (1000, 5, 2016/01/25) */
Our Sales Manager left a message on 1/21/for MrH[redacted] asking him to get a quote on the TPI sensor and to get back with so they can discuss repairs and quoteStill haven't heard back from the customer

Initial Business Response /* (1000, 5, 2016/01/19) */
MrC*** did purchase a Chevy Avalanche in Feb with 114,miles on it at the time of purchaseHe purchased an extended warranty that has a $deductible for service repairsThe terms of the service contract are months
or 24,additional miles whichever comes firstMrC*** has exceeded the 24,miles since his purchase, so his warranty has expiredOur sales Manager explained the warranty situation and invited them to come in and see if we could trade them out of it and get them into a newer vehicleMrC*** and his girlfriend came into the dealership and filled out joint paperwork for credit approvalOur finance dept was able to get them approved on a Jeep 4xfor $more a month than the Avalanche that they are currently paying forThey refused the dealWe feel that we gave them the best options we could offer to help them with their vehicle situation
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no reason we should have to put our selves further in debt on a new loan the truck is less than a year old we just want it made right we would even settle for a shop of our choice doing the work and split the bill for the transmission repair/rebuild we have been quoted 1000$ for the repair from a local garage but a new loan is out of the question
Final Business Response /* (4000, 9, 2016/02/01) */
The Avalanche Mr.C*** purchased is years old with 114,miles at time of purchaseIn less than a year he has put over 40,miles on his vehicle which exceeded the miles of 24,for his service contractWe were willing to take this vehicle in on trade for a Jeep with an increased payment of $more per month, but they refused the dealAgain we feel that we gave them the best options for there current situation and that is all we are offering to do at this time

IN THE SPIRIT OF GOOD CUSTOMER RELATIONS, WE WILLSEND A CHECK FROM HEADQUARTERS FOR $8.51[redacted]

This Sonic is the most horrible sonic I have ever went to. The food is almost always cold the slushes and ice cream taste bad half the time. This location has been dirty and just looks nasty just about every time I go there. The bathrooms be disgusting and the inside is horrible. I over heard a employee say that she wasn't going to go to the water heater closet because it was invested with black windows. I have seen ck roaches crawling around inside and out, along with ants. The employees are so rude and act like they don't even want to be at work.