Somerset Savings Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Many of the statements made by [redacted] are pure fiction.  What he leaves out is that he stated while here that he always informs prospective customers to not expect to receive AM reception and he was aware that his son (who he qualified as not being with him long in the business) did not inform me of same, nor did [redacted] Sr when I first contacted him by phone about availability and pricing etc.  His claim of receiving "several" AM stations during his visit is totally ridiculous and was done using two different, huge external antennas! No one would have such an antenna in their home/kitchen! He further stated that the reason I received AM reception on my old Nutone intercom system was because the company has increased the voltage on the new unit and the AM radio picks that up as noise or static. [redacted]'s attitude while here was hostile and accusatory and he made me feel that it was my fault for expecting to enjoy the same functionality on my new, very expensive intercom system as we did with the old unit. If we were informed that we would not receive the promised AM reception the Nutone website boasts, we would have kept our old system! Both [redacted] Jr & Sr knew this unit would not allow me to receive AM stations BEFORE they ever installed the unit by virtue of them stating so and the increased voltage they say Nutone put in the new intercom. I couldn't be more disappointed with the Company, the intercom, the local Nutone representatives and the outcome.

A representative from our company discussed this matter with Mrs. [redacted] today. We have agreed to send out a replacement CentralVac unit (Model PP600) to help resolve this matter. My understanding is Mrs. [redacted] was satisfied with this offer and our follow-up.[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the quick response.  Great customer service.
Regards,
 
[redacted]

We contacted Mr. [redacted] today and provided authorization to cover any parts and labor costs under our warranty. Also provideda name of a local Service Company he can contact to perform the work. Mr. [redacted] was satisfied with our follow-up and suggestedcourse of action.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Todd [redacted]

A Technical Support representative from our company contacted Ms. Lain to better understand the question on the Kenmore Range hood. The socket/light assemblyrequires an adjustment and we provided instructions on how this could be accomplished. If needed, we also provided a name of a Service...

Center Ms. Laincould contact to perform this work.   Gene [redacted]Broan-Nutone LLC

We contacted Ms. [redacted] today. The vac items were not purchased directly from our company and would need to be returned to the original Dist. Our company will contactthe Dist (All Phase) and authorize the return. We also offered a no-charge replacement hose but Ms. [redacted] declined this...

offer. [redacted]s from our company will get back toMs. [redacted] after we contact All Phase. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I am not surprised that the story Nutone is getting from their local rep. may differ but I remain emphatic that my statements are accurate and the actions/statements I observed from their local rep are totally factual.  The AM radio or other components are of a poor design and was only made to work with the use of a huge external antenna! Also the reps admissions of a stronger transformer being responsible for at least part or all of the poor reception should be acknowledged by Nutone rather than treating a customer as a nuisance as their local rep  and Asst. Technical Service Manager has.  How would any consumer know of this transformer issue on their own?!Oh, one more thing, the clock in the Intercom base station runs fast and requires resetting!  Address to send the $250 check to close the matter:[redacted]

We contacted Mr. [redacted] last Tuesday (2-02) and covered the terms of the warranty mentioned in his original message. We did agree to ship a no-chargereplacement motor to help resole this matter. The motor did ship from [redacted]. on Friday (2-05). Gene [redacted]...

[redacted]Broan-Nutone LLC

Our company contacted Mr. [redacted] and confirmed the product in question is a furnace.. Broan-NuTone LLC in Hartford, WI. does not manufacture or sell furnaces. The unit inquestion was sold by Nordyne Distributing in Missouri.  Our company followed up with Nordyne and we...

were told [redacted] from Nordyne has been in contact withMr. [redacted] on this issue. [redacted]Customer Service Mgr.Broan-NuTone LLC

The unit in question is not a Broan branded unit and it was sold by an affiliated company (Venmar) in Canada. Our Customer Service team in Canada did get aholdof Mr. [redacted] and we have agreed to replace the motor at no-charge. I understand Mr. [redacted] has accepted the offer and this...

issue should be resolved. [redacted]

Our company contacted Mr. [redacted] again today and offered to send out a replacement hood. We would like to see the existing hood returned back to ourBroan-NuTone for review and we will work out those arrangements with Mr. [redacted].Mr. [redacted] would need to work directly with Sears on...

the billing/invoice issue mentioned in the original complaint.[redacted]Customer Service Mgr.Broan-Nutone LLC

I just wanted to confirm we have approved the return of the products in question with our local Dist.. We have passed along all this information to Ms. [redacted]. Ms [redacted] just needs to return the product now to the Dist if she still wants her refund. Thanks[redacted]