Solutions for Growth

Review: We would not recommend working with [redacted] at Soltions for Growth, here's our story: Back in June 2013, we negotiated with [redacted] to have him work on 4 of our emails. While the price was expensive and was a lot more than we had been paying, we decided to go forward with the 4 emails. The first email was a total disaster, and the clicks we received were the lowest we have ever received. To this day, his first email had the least amount of clicks on any email we have ever done and was our worst performing email. We called [redacted], and he agreed that the first email was Free, and that we would do 4 more emails as part of the contract. The next 4 emails were during June & July of 2013, and they performed mediocre to say the least, but we decided to negotiate with [redacted] about doing more emails. He sent us a contract on August [redacted], but we decided to wait before signing it as his prices were high and the performance of his emails was low. A week later on the [redacted] of August 2013, out of the blue, [redacted] sends us an email that we have an "Open Balance". He outlined in the email that we had done 5 emails, which we did, but he specifically agreed that the first email was Free. In fact while we were negotiating over a week earlier to do more emails with him, he never mentioned anything about an open balance, nor that we owed him any money. After we got the open balance email, we told him not to charge our credit card, but he did so anyway, which was completely dishonest. We do not recommend others use [redacted]'s email services. Be aware that he does not keep his word, and his services were mediocre and expensive to say the least.Desired Settlement: We would like [redacted] to refund us 195 dollars.

Business

Response:

Complaint Information (Please provide a brief and factual response to the complaint that you received.)

Your initial response and your final response to the complaint will be made public In the Revdex.com Business Review for your business on www.newvork.Revdex.com.org. Please be careful to make statements that are correct and not likely to create liability for you when they are published.

WHAT THE CLIENT ASKED US

[redacted],

owner of LPC Survival, aka requested that we prepare email newsletters for his business.

WHAT HAPPENED

1. We created 5 newsletters. One of them, according to client, did not result in as many sales as he expected.

2. As per our agreement, client must pay for each newsletter regardless of sales outcome.

WHAT CLIENT CLAIMS

Because one of the newsletters did not lead to the sales he was expecting, he should not pay for it.

WHAT SOLUTIONS FOR GROWTH STATES

At no time did we agree to be paid based on sales outcome. This is also confirmed by the agreement signed by the client.

In conclusion, because:

1 . Contractually each newsletter is to be paid.

2. The client approved the newsletter.

3. We never offered a free newsletter. There is no basis for this client's dispute.

THE TEXT OF YOUR COMPLAINT

I read the above statement

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Solutions for Growth LLC has been resolved.

They did not admit fault, but gave us a 195 dollar refund.

Sincerely,