Complaint: 10883772
I am rejecting this response because: I am unsure as to what the following statement made by the spa is supposed to mean: "Please note we wouldn't have been able to offer a shorter service had you mentioned you were under doctors care. We would have had to have a signed release form from your doctor. **The same request would have been made, just as it has been made with previous & current clients** " As I stated, I told the Spa rep via phone the following statement, "I was physically unable to use my gift card until this point." My intention was to immediately follow that statement with the reasoning that I had a medical issue that I could provide documentation for; however, before I could continue with my statement, I was abruptly cut off by the rep who said, "I understand, but....". She did not allow me to give the full explanation via phone. I did give the full explanation in writing so I would not be cut off....When I called to make the appointment, I had been released. That is why upon my first communication, the medical issue was not discussed. The medical issue was only mentioned to explain why I could not have used it any sooner.I do not like the fact that the business continues to try and claim that I am not telling truth about informing them of the situation. This is not business practices that should be supported.
Sincerely,
[redacted]
We sincerely apologize for the misunderstanding and/or confusion. However, all documents, including Facebook comments, have been faxed and/or emailed to the Revdex.com. We will continue to keep each and everyone of our clients happy & relaxed when on the phone or at our establishment. We wish you the best in the future.Please note we wouldn't have been able to offer a shorter service had you mentioned you were under doctors care. We would have had to have a signed release form from your doctor. **The same request would have been made, just as it has been made with previous & current clients** May you enjoy your holiday season.
Complaint: 10883772
I am rejecting this response because: I am unsure as to what the following statement made by the spa is supposed to mean: "Please note we wouldn't have been able to offer a shorter service had you mentioned you were under doctors care. We would have had to have a signed release form from your doctor. **The same request would have been made, just as it has been made with previous & current clients** " As I stated, I told the Spa rep via phone the following statement, "I was physically unable to use my gift card until this point." My intention was to immediately follow that statement with the reasoning that I had a medical issue that I could provide documentation for; however, before I could continue with my statement, I was abruptly cut off by the rep who said, "I understand, but....". She did not allow me to give the full explanation via phone. I did give the full explanation in writing so I would not be cut off....When I called to make the appointment, I had been released. That is why upon my first communication, the medical issue was not discussed. The medical issue was only mentioned to explain why I could not have used it any sooner.I do not like the fact that the business continues to try and claim that I am not telling truth about informing them of the situation. This is not business practices that should be supported.
Sincerely,
[redacted]
We sincerely apologize for the misunderstanding and/or confusion. However, all documents, including Facebook comments, have been faxed and/or emailed to the Revdex.com. We will continue to keep each and everyone of our clients happy & relaxed when on the phone or at our establishment. We wish you the best in the future.Please note we wouldn't have been able to offer a shorter service had you mentioned you were under doctors care. We would have had to have a signed release form from your doctor. **The same request would have been made, just as it has been made with previous & current clients** May you enjoy your holiday season.