I ordered several items in April (including pet magnets and a new pet door) I returned some of the items, per the seller's instructions, but haven't yet received a refund On 4/25/16, the seller sent me an e-mail stating that it would issue a refund, but the seller never followed through
I have had my door for about yrsI have called the company many, many times trying to get information on why the door does not close properlyIt sticks open and stays openI have received suggestions which I have triedThese solutions only last for a few weeks and then the sticking returnsI keep getting told that they have sold thousands of doors and this doen't happen with anyone elseI am unhappy that the door does not work properly and causes a safety issue when it sticks openI do not feel that my concerns have been taken seriously
I ordered several items in April (including pet magnets and a new pet door) I returned some of the items, per the seller's instructions, but haven't yet received a refund On 4/25/16, the seller sent me an e-mail stating that it would issue a refund, but the seller never followed through
I have had my door for about yrsI have called the company many, many times trying to get information on why the door does not close properlyIt sticks open and stays openI have received suggestions which I have triedThese solutions only last for a few weeks and then the sticking returnsI keep getting told that they have sold thousands of doors and this doen't happen with anyone elseI am unhappy that the door does not work properly and causes a safety issue when it sticks openI do not feel that my concerns have been taken seriously