Solomon Chrysler Jeep Dodge

Dear [redacted] This letter is in response to complaint ID [redacted] The alleged incident occured on Feb 5, ON Friday Feb 6, (the same day the complaint was filed), [redacted] called [redacted] and left a voicemail stating his apology for what had happenedAlso, that same day, the owner, [redacted] personally called the customer to discuss what happened and the vehicle they were looking at.On Monday, Feb 9, [redacted] came to the dealership and picked up the Chevrolet Silverado [redacted] gave him a great deal, and the customer was happy with the purchase.If you have any questions, please feel free to call me.Thanks, [redacted] Dealer Principal [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I recently had filed a complaint with the Revdex.com of Pittsburgh on behalf of a Chevy Avalanche due to the fact that it's been broke down since the second day of the actual purchaseAfter speaking with the GM of Solomons and the Mechanics Supervisor I'm glad to say that I'm now 100% satisfied with the terms and agreements that we have come toThey have agreed to fix my Vehicle and reimburse me the $deductible from the first attempt to fix it and also they have given me a loaner car to make it to and from work so that I don't lose my jobSo now that we have agreed to all these terms I would like to with draw my complaintI have yet to receive my vehicle though to see these terms were met. Thank You *** ***Sent from my iPhone

Re: case Id *** *** ***We are aware of the issues that *** *** has had with his AvalancheWe have done many steps along the way to make this a good experience under the circumstancesEverytime he had to bring the vehicle in overnight for repair we made sure he had
a loaner car and kept him informed with every concern along the way.The vehicle is now being fixed in our shop, covered under warrantyWe spoke with Mr, ***, and he is percent satisfied with his service and vehicle.Thank you*** ***Dealer Principal

RE: [redacted]Dear [redacted]Mr. [redacted] purchased a vehicle from Solomon Auto in Carmichaels on October 26,2016. He was here two times to look at the used Ram with his wife. After negotiating a deal, we agreed on a price that was fair for both of us. After three days from the purchase, he notices a...

few deep scratches above the driver's side rear window. He called us and said he never saw it when he picked up the vehicle. We at Solomon did not see any scratches at time of pick up either.I, Brian S[redacted], told him to bring it down and I will look at it. After speaking with Mr. [redacted], I was willing to make a restitution with him by splitting the cost to fix the scratches. He was not happy with that. Meanwhile, nobody knows when the scratch occurred. After talking with him once again, I decided to just repaint and fix the scratch even though we don't know when and how it happened. He is calling me on Monday, October 31,2016 to make an appointment for repairs. Mr. [redacted] is 100% satisfied with my restitution. As far as I am concerned this issue has been resolved on both Solomon Auto and Mr. [redacted]'s part!Regards,Brian S[redacted] General Sales Manager

Dear [redacted]This letter is in response to complaint ID [redacted]. The alleged incident occured on Feb 5, 2015. ON Friday Feb 6, 2015 (the same day the complaint was filed), [redacted] called [redacted] and left a voicemail stating his apology for what had happened. Also, that same day, the...

owner, [redacted] personally called the customer to discuss what happened and the vehicle they were looking at.On Monday, Feb 9, 2015 [redacted] came to the dealership and picked up the 2014 Chevrolet Silverado. [redacted] gave him a great deal, and the customer was happy with the purchase.If you have any questions, please feel free to call me.Thanks,[redacted]Dealer Principal[redacted]

ID# [redacted]Re: [redacted] complaintIn response to the complaint listed above we do not fill the gas tanks on used Vehicles that are for sale. The customer must have misinterpreted what the salesman told him about the navigation thinking that it wasincluded. We did not tell the customer it could...

be activated for free nor did we tell him that it wasincluded. As far as the cargo cover we have given the customer a cover however, it was to short. To rectifythe situation we will order the cover for the customer at no charge which is $200.00. This concludes thiscomplaint on our end.Sincerely,Rick S[redacted] H. R. Mgr.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution  Of the 2year road hazard plan is acceptable.
Regards,
[redacted]

Review: My wife and I bought a jeep in the beginning of May. The saleman (Phil S[redacted]) told me a few things that were false, the main one being that the navigation on my phone would work on the car but actually it costs 500 dollars to activate that service which was not what I was told. I called to talk to him about this and the empty gas tank after he told me they would fill it before I left and I also mentioned that the cargo cover listed in the description was not included. I was told that there was nothing he could do about the navigation or the gas but to help rectify the situation he would get me a cargo cover. A little over a month later I received a used and very beat up cargo cover that did not fit. I emailed back to let them know that it was the wrong size, beat up, and they needed to remedy the situation. Since then I have emailed every week for over a month with no response. I was promised a cargo cover to remedy the issues I had but have not had any communication or indication that it is on the way.Desired Settlement: I would like the cargo cover that was promised to me by the salesman. The first one hey sent was for the wrong vehicle and in very poor shape.

Business

Response:

ID# [redacted]Re: [redacted] complaintIn response to the complaint listed above we do not fill the gas tanks on used Vehicles that are for sale. The customer must have misinterpreted what the salesman told him about the navigation thinking that it wasincluded. We did not tell the customer it could be activated for free nor did we tell him that it wasincluded. As far as the cargo cover we have given the customer a cover however, it was to short. To rectifythe situation we will order the cover for the customer at no charge which is $200.00. This concludes thiscomplaint on our end.Sincerely,Rick S[redacted] H. R. Mgr.

Review: I purchased a brand new 2014 Jeep Patriot, we also purchased the under coating at the time of purchase. We scheduled to have under coating done and along with that they would also do the emission test that needed done. During the time the dealer was in possession of my vehicle it was damaged, both driver side doors where dented and scratched. I brought it to the attention of the salesman who then got sale manager who said if they damaged it they would repair it. I would have to bring it back it was memorial day weekend and service was closed they would call me the following Tuesday to which I waited till 3 pm to finally call them to find out they were to busy to call. I was then connected to service manager who would make a call to a body shop they sublet to, to get me an appointment. I then made an appointment to get work done. Was notified 4 days later by service manager that the vehicle was repaired. I asked him if he looked at repair job and if it was like new. He assured me it was and told me I could come pick it up. When I got to the dealership clearly the work was not even satisfactory. I noticed that the doors had white haze through them and bottom of drivers door was not even sanded. I told the service manager I didn't even want the vehicle could I get a new jeep. He took me into sales dept where I spoke with a [redacted] who told me very rudely this is not [redacted] we do not take returns. He is the same man who took pictures and saw original damage. He told me he would personally handle this case to make sure things were done right this time. He told me that the first time I left my vehicle for repairs. I am due to make first loan payment and I am very hesitant. I also mentioned the undercoating has gravel stuck under wheel wells. They told me that happens when they drive it to soon after spraying. When I spoke to Mr. [redacted] and told him I do not want to have to keep driving out there he told me it is only 20 minutes if I drive route 43. It also costs money to keep paying tolls.Desired Settlement: I would like to have some restitution. I bought this car May 15, 2014 brand new off of the lot. The only place I have driven this jeep was home to put in garage and take back to dealer. It has been at dealership longer than I have had it. I would just like a replacement or refund. I feel this dealership is not customer friendly and I am very disappointed with the way I have been treated.

Business

Response:

I have received your complaint, and reviewed the claim below.

[redacted] was the first person to look at the 2014 Jeep Patriot with the door ding. He approved to

have it fixed. We scheduled it in and had it repaired, At the time when the customer came in to look at

the Patriot, I was informed that the customer was not satisfied with the repair.

I agreed that it wasn’t acceptable, and we agreed to repair it to meet the customers standards. The

vehicle was now picked up by the customer, and they are 100 percent satisfied with the repair as

documented on the next page with the customer signature.

If you have any questions, please contact me.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not 100% satisfied. It took them 4 times sending my brand new 2014 jeep patriot to the sublet body shop. The finished product has dirt in paint and the door strip is not fully adhered. which I noted on my paper with my signature that was apparently whited out. I told them I was no longer leaving it to be done. I was told they were going to order the door panel strip, which I received a call that it is in to please call them to bring my vehicle back to have it put on. I am not sure that I want them doing anything more to my new jeep. I received it with no gasoline in it and additional miles from traveling back and forth to body shop 4 times. I am not sure that I will every be 100% satisfied with their work or customer service.

Regards,

Business

Response:

Review: I purchased a 2011 Ford F150 that was advertised with the blance of the factory powertrain warrenty. The vechicle is advertised to get 16mpg and this vechicle is only getting 10-11mpg. I took the vechicle in for repair and the dealership told me that there is no factory warrenty on this vechicle due to the previouse owner blowing up the original motor, and not having Ford replace/repair the engine. So the vechicle that I bout with a factory warrenty does NOT have the warrenty as advertise nor does it have the orginal motor(was not disclosed to me at time of purchase). Ford cannot address the fuel milage issue due to the fact that there is no factory warrenty. I contacted the Solomon dealership and they told me that they cannot do anything, they will not fix the issue of the lack of gas milage advertised.Desired Settlement: I would like the purchase price refunded to the bank and the truck returned to the dealership.

Business

Response:

Review: 5 rust spots on my Brand new 2014, Chrysler 200 convertible.Convertible top leaks.Desired Settlement: I am demanding that the car be replaced.

Business

Response:

Review: We purchased a used 2009 [redacted] on Friday Novemember 20, 2013. The salesman sent us home in the car without our license plate which is required in the state of PA. Thirty minutes after we left the car lot, the brakes froze up on the car. My husband immediately took it to thier Brownsville lot because he could not make it to the Carmichaels lot. It was around 4pm on Friday afternoon and they didn't get the parts ordered in time for a Monday repair, so the car was not ready until Tuesday. The dealer gave us a loaner car that had an empty gas tank and a bad front driver's side tire. After expressing our dissatisfaction to the Sales Manager and Owner of the car lot, the owner of the lot, [redacted], threatened to bill us for the reapir costs. The total bill was nearly 700.00 to get the car repaired. Now keep in mind, this repair happened 30 minutes after we drove off thier lot. I don't appreciate this dealer threatening me and my husband with a repair bill that they are soleley responsible for. They also told us that we should be "greatful" that they went to extraordinary lenghts to get us a loan. That no other car dealer could do what they could do because they had inside connections with the banks. We expressed our desire to return the car and cancel the loan and were told " too bad"! We signed the papers and they have NO return policy. They refused to take the car back and now want to bill us for making the car work properly!Desired Settlement: We feel that a good gesture on the part of the car dealer would be to refund some of our money. They treated us very poorly from the moment we notified them that the car broke down. We were nothing but a sale to them and they were very very quick to cash our down payment check. I feel that a fair settlement would be to have the repair bill expunged and for them to refund us $1000.00 cash back on the purchase price of the vechicle.

Business

Response:

Below you will find a statement from both myself, [redacted] and [redacted] per our

????????dealings with [redacted] concerning the 2009 [redacted] she purchased from our dealership.

On Friday November 20, 2013, [redacted] purchased a 2009 [redacted] from Solomon

Auto Group. After all the paperwork was completed, my lot attendant forgot to put the license plate on

the vehicle. We did take the plate down and put on the vehicle.

When [redacted] called me, [redacted] and said the vehicle’s brakes locked up, she immediately

took it to our Chrysler dealership in Brownsville, PA. We then checked over the vehicle and the front

calibers were sticking which caused damage to the brakes and rotors. I told Mrs. [redacted] that would

give her a loaner car and take care of the vehicle issues at no charge, which I did! She felt that was not

good enough and preceded to hang up on me two times.

Parts could not be ordered until Monday due to it being so late in the day. When all was done,

she returned the loaner vehicle, which I reimbursed her for gas, and picked her [redacted] up.

On Monday, I, [redacted], talked to [redacted] and reviewed what had happened with her car

and the dealership. She stated that she was happy with the car she purchased. She also stated that she

would not purchase another vehicle from our company. Upon hearing that, I told her she would be

responsible for the repairs. I billed her for the repairs at my cost with no mark-up. The repairs were not

covered under the extended warranty. [redacted] hung up on me.

Regards

General Sales Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The only thing the Solomons did in this letter is confirm what I wrote. There was no offer of any kind to settle this matter. The warranty paperwork that they offer on all purchases covers the vehicle from bumper to bumper for the first 3000 miles or 3 months. Seeing as how we had only put about 20 miles on the vehicle, we were will within those limits. I sent you proof of their paper work and documentation. This bill must be expunged.

They admitted that the repair bill was out of spite because I told them that I would NOT be purchasing anything else from them in the future.

Regards,

Business

Response:

I originally made restitution for the repairs and that wasn't good enough. What else can I do besides fix the car? She wouldn't let me talk, she hung up on me twice. I cannot reason with someone who will not talk.

Review: My wife and I were talking w/ the salesman who was doing a wonderful job in describing everything we were trying to accomplish in purchasing a vehicle. Out of nowhere the sales manager comes flying out of his office screaming at us telling us we might as well start walking. Stating that we will never get what we wanted for our trade in, literally screaming at us to the point that it put my wife in tears. Continued to argue w/ me very aggressive until I simply shook hands w/ the salesman and told him thank you and we would buy a car from him any time as long as he didn't work there. I have bought many cars in my life and never been treated so disrespectful. This man/ [redacted] was the most aggressive, almost violent, disrespectful, unbusinesslike gentleman I have ever encountered in my 40 years on this earth. I could go into much greater detail but this would end up being a novel.Desired Settlement: I would like an apology from this gentleman especially to my wife who was brought to tears as well as his termination from Solomon Auto. Im sure that will not happen due to the fact his [redacted] is [redacted].

Business

Response:

Dear [redacted]This letter is in response to complaint ID [redacted]. The alleged incident occured on Feb 5, 2015. ON Friday Feb 6, 2015 (the same day the complaint was filed), [redacted] called [redacted] and left a voicemail stating his apology for what had happened. Also, that same day, the owner, [redacted] personally called the customer to discuss what happened and the vehicle they were looking at.On Monday, Feb 9, 2015 [redacted] came to the dealership and picked up the 2014 Chevrolet Silverado. [redacted] gave him a great deal, and the customer was happy with the purchase.If you have any questions, please feel free to call me.Thanks,[redacted]Dealer Principal[redacted]

Review: Purchased a 2008 Subaru WrX from this dealership . It had a dealership warranty and we purchased an extended warranty. paying over 17 grand . WE came from 2 and half hours away to go to this dealership. We were told that if the vehicle had any problems it could be taken to any Chrysler dealership. Two weeks latter the car would not move, we took it to the local Chrysler dealership. We were told we would have to pay for any repairs. They told us the warranty didn't cover the clutch. When my husband called Solomons they said they same thing. They said if we brought it to them they would work something out. How am I suppose to get a vehicle that doesn't work 2 and half hours to them. I knew the extended warranty only covered engine and transmission. They never said that the dealer warranty was just for their dealership but made it appear I could take it to any Chrysler dealership in my area. Otherwise I would not have purchased a vehicle so far away that could break down in 2 weeks time and I would be stuck with the cost of the repairs. Two weeks after purchase I am going to have to pay out of my pocket for a vehicle that was suppose to be covered.. I was deceived . I found out latter that these particular vehicles clutches go out at around 70,000 miles. That is where the mileage is at this point.Desired Settlement: I feel they should pay for the repairs to a vehicle. They should honor any repairs within the 30 day period.

Business

Response:

On February 13, 2014, we sold [redacted] and [redacted] a 2008 Subaru WRX. Since their purchase they've been having issues with the clutch. The warranty that comes with the vehicle and extended warranty they purchased does not cover the clutch dye to it is considered a wear item.

Review: When I was sold an extended warranty on my vehicle I was told it covered EVERYTHING and that I would no longer need my AAA. I recently had a flat tire and when I called the dealership to see what I needed to do since it was covered under my extended warranty they said that it was NOT covered. I was also told that I did not have roadside assistance for a flat tire. I was then stuck waiting to find someone who could help me remove the tire and put in the spare so I could then get it to the nearest garage for repair. My husband called the dealership several times trying to speak with someone to no avail. We were completely avoided and nobody ever called us back. My husband called the company with which the warranty is through and they said that roadside assistance is included in my warranty and they would have come out and changed the tire for mw however the tire itself was no covered because it wasn't a defect and the dealership should have disclosed that to us when we purchased the extended warranty since that is an additional coverage we could have opted for. Had we known this at the time we would have purchased the additional coverage. Now it is too late. I had to take a vacation day due to the fact I was told I did not have roadside assistance.Desired Settlement: I would like the days wages back that I lost not being able to go to work having to deal with this all day on something that should have been taken care of through my roadside assistance had I been given the correct information.

Business

Response:

Ref id [redacted]Dear Ms [redacted]I have received and reviewed the complaint listed above.I have spoken with my service manager and sales manager on the matter listed. I am not sure who the customer spoke with when they tried to call regarding the RoadSide assistance, but it is included with their warranty purchase on the new vehicle they purchased from us. The information is also written with a phone number inside of their owners manual packet that they got from us on their date of purchase. However, with that being said, I feel very bad about the situation they experienced..I do know that they spoke after the fact with Jim, my service manager, and wanted us to cover the cost of the tire which we could not do. The warranty they purchased covers mechanical issues, not wear items such as tires. My sales manager tried to call them and left a voicemail, and never heard back regarding the issue.I see they missed a day of work in the letter, and I would be willing to give them something to help toward it. Or, I could offer them a 2 year Road Hazard plan that would cover their tires and wheels moving forward, in addition to the mechanical warranty they already have. I can explain to them in further detail if they would like to go that way.Please call me with any questionsThank you

Review: I purchased a 2008 Chevy Avalanche and not even 24 hours later the check engine light comes on so I drove it straight to the dealership and they reset the computer so that the light went out and said its no problem drive it. That only the misfire code and something about the brakes came up on the codes. I told them I didn't want to tear it up and they said it was fine two days later the oil pump went out of it so I take it back and they tell me I have I pay so my bank took the money back then solomons says they will pay and I pay a deductible 106 and so I did I told bank that it was running fine and then four more days later it breaks down again and they say I have to pay and it's got the same problems it had from the beginning and I missed two days of work and I'm about to lose my job also I paid 22000 for this tech and haven't even had it 3 weeks and solmons is being real ignorant and telling me it's my problem nowDesired Settlement: lol would like my money back the 4 thousand dollars down payment and 18000 back to bank cause a truck with only 77000 miles shouldn't break down three times in the first two weeks of buying it I also purchased a extended warranty I recently graduated college and I have a family of five and I'm the only source of income and this is my first and newest truck so I deserve a good one and dependable one for my family and I can't afford to lose my great job. Please help cause I don't no what else to do. Thank you

Business

Response:

Re: case Id [redacted]We are aware of the issues that [redacted] has had with his 2008 Avalanche. We have done many steps along the way to make this a good experience under the circumstances. Everytime he had to bring the vehicle in overnight for repair we made sure he had a loaner car and kept him informed with every concern along the way.The vehicle is now being fixed in our shop, covered under warranty. We spoke with Mr, [redacted], and he is 100 percent satisfied with his service and vehicle.Thank you[redacted]Dealer Principal