Soll Eye Institute

I called their billing department several times but they rarely answer I called multiple times during the day and on different days but no answer Within a week period, I called at least times but no answer except times I left several voicemails but never received a call backWhen I called and was able to talk to someone, she was very rude She did not care for me at all They questioned a payment I made, which I proved that I made, but they gave me a hard time about sending something that stated I had a zero balance

To whom it may concern: The above mentioned patient at our office did in fact purchase eyeglasses from our Optical Shop [redacted] presented insurance information at the time of her purchase which we processed correctly; with the upgrades that she purchased on her eyeglasses she was responsible for $234.25.During dispensing of the eyewear our Optician did damage the frame, and immediately, explained this to [redacted] We ordered a new frame and told her she would be called upon receipt of the frameMeanwhile, [redacted] called to say she had another insurance plan which she did not disclose at the time of the saleThere was no way after the eyewear was made to change to another insurance planVision plans require certain labs be used to fabricate the lenses for their membersWe used the lab specified for the plan that was initially presented to usI did receive messages from [redacted] , on a day that I was out of the officeUpon my return I had the Optician call to check the status of the new frameIt arrived the next dayI had the Optician call to tell her the eyewear was ready, however she refused to accept themI have since refunded her payment to her and also gave her the eyewear, since they could not be used for anyone else, nor returned to the lab for creditI believe that [redacted] should be more than satisfied with the outcome of her complaintOur practice took a loss on this saleSincerely, Carol M [redacted] Billing Manager

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern:The above mentioned patient at our office did in fact purchase eyeglasses from our Optical Shop*** *** presented insurance information at the time of her purchase which we processed correctly; with the upgrades that she purchased on her eyeglasses she was responsible
for $234.25.During dispensing of the eyewear our Optician did damage the frame, and immediately, explained this to *** ***We ordered a new frame and told her she would be called upon receipt of the frameMeanwhile, *** *** called to say she had another insurance plan which she did not disclose at the time of the saleThere was no way after the eyewear was made to change to another insurance plan.Vision plans require certain labs be used to fabricate the lenses for their membersWe used the lab specified for the plan that was initially presented to us.I did receive messages from *** ***, on a day that I was out of the officeUpon my return I had the Optician call to check the status of the new frameIt arrived the next day.I had the Optician call to tell her the eyewear was ready, however she refused to accept them.I have since refunded her payment to her and also gave her the eyewear, since they could not be used for anyone else, nor returned to the lab for credit.I believe that *** *** should be more than satisfied with the outcome of her complaintOur practice took a loss on this sale.Sincerely,Carol M***Billing Manager

I called their billing department several times but they rarely answer. I called multiple times during the day and on different days but no answer. Within a 2 week period, I called at least 15 times but no answer except 2 times. I left several voicemails but never received a call back.
When I called and was able to talk to someone, she was very rude. She did not care for me at all. They questioned a payment I made, which I proved that I made, but they gave me a hard time about sending something that stated I had a zero balance.

To whom it may concern:
The above mentioned patient at our office did in fact purchase eyeglasses from our Optical Shop. [redacted] presented insurance information at the time of her purchase which we processed correctly; with the upgrades that she purchased on her eyeglasses she was...

responsible for $234.25.During dispensing of the eyewear our Optician did damage the frame, and immediately, explained this to [redacted]. We ordered a new frame and told her she would be called upon receipt of the frame. Meanwhile, [redacted] called to say she had another insurance plan which she did not disclose at the time of the sale. There was no way after the eyewear was made to change to another insurance plan.
Vision plans require certain labs be used to fabricate the lenses for their members. We used the lab specified for the plan that was initially presented to us.
I did receive 2 messages from [redacted], on a day that I was out of the office. Upon my return I had the Optician call to check the status of the new frame. It arrived the next day.
I had the Optician call to tell her the eyewear was ready, however she refused to accept them.
I have since refunded her payment to her and also gave her the eyewear, since they could not be used for anyone else, nor returned to the lab for credit.
I believe that [redacted] should be more than satisfied with the outcome of her complaint. Our practice took a loss on this sale.
Sincerely,
Carol M[redacted]
Billing Manager

I called their billing department several times but they rarely answer. I called multiple times during the day and on different days but no answer. Within a 2 week period, I called at least 15 times but no answer except 2 times. I left several voicemails but never received a call back.
When I called and was able to talk to someone, she was very rude. She did not care for me at all. They questioned a payment I made, which I proved that I made, but they gave me a hard time about sending something that stated I had a zero balance.