Solis Mammography

I was incorrectly billed for insurance co pay. I contacted my insurance company and doctor office. My insurance and doctor office both reached out to Solis about the incorrect billing. I spent hours on the phone with Solis, insurance, and doctor office to get this issue corrected. Last I spoke with Solis they would resubmit the corrected dx code to my insurance which they never did and they sent me to collection. How can you send someone to collection you've been in contact with about their mistake? I've been using solis for YEARS, that ends today!

I agree with prior reviews! Dishonest billing practice!

Before receiving service (mammogram) I asked about the price and was told that it would costs $430 if US is required too. If not, the price will be even less. I gave my insurance after that and scheduled the appointment.

Now I received a bill for $711 (!) and it is after insurance adj of $711. I called Solis and was told that I had to pay that amount and that is it. After my reasoning they promised to call be back in 3-5 business days, but I did not receive any calls since then.

The confirmed price is $430, which I could have paid and then submitted to my insurance and would not have to deal with all this mess that this company created.

This company is very dishonest and now is expecting me to pay for a service $711. How is this even possible?!

Had I known that I would have chosen to go somewhere else.

Dishonest billing practice and possible insurance fraud!
Before receiving service for my Mammogram was told I would not owe anything, as I verified insurance (just like in the past). You give your insurance information when making the appointment.

Now I have received a bill for $111.50. After calling (spoken to very rudely) was told I owe this amount and that is it.

The bill shows they billed my insurance $723.00 for my service, which is insane! My insurance paid $250 and there was an adjustment for $361.50. Now they say I owe the rest of $111.50. How is this possible?

There confirmed "cash price" is $253.00. Which I could have paid and then submitted to my insurance for my allowed $250 (which is standard).

This company is very dishonest and lied to me upfront to get my business and now is expecting me to pay for a service I was told I would not owe anything on. How is this even possible?!

Had I known that I would owe for this service, I would have chosen to go somewhere else. I believe Solis knew that and that is why they lied.

Please help, as I have never filled a complaint against anyone before. Thank you.

I called Solis Mammography to get a cash price on a medical test I needed, since I knew I had not met my deductible. I was told $525.00 for both test. When I checked in I told her I wanted the cash option and she said they would still file it on my insurance and I would receive a bill.I received a bill from Medical City Hospital for 616.00 and was told it was because they filed my insurance. Then I receive another bill for 234.69 from Solis Mammography. How can they get a way with quoting one price and then start sending bills which total 850.00? This is a bad business practice.

On-going issue regarding refund check due since September 2017
Dear Sirs/Madams,
Please accept this letter as formal complaint regarding a refund due to the above named patient, Mrs. ***. Mrs. was requesting a refund of her duplicate payment to Solis made in Sep, 2017 and in spite of 7+ months of receiving the payment, the patient still has not received the payment. The fact that a refund has not been received to her account, has put a tremendous strain on her personal finances. We feel like Solis has been very negligent in researching and attempting to bring this matter to a close.Every time we call Solis we get a non-legitimate excuse as to why the refund check still has not made to the patient / patient account months later. Due to the lack of ethics and bad faith practices we are at a point of contacting the Better Business Burrow, Medical Ethic Board, Attorney General along with any other reporting agency. Please see the series of events that have taken place since September 2017 and you will clearly see we are forced to escalate the issue. I am requesting your sincere attention to this matter for swift resolution and closure.
Events in reverse chronological order:
Date of Service : Aug 3, 2017
1.Patient sent the payment to Solis through Optum Bank's HSA account online( Health Savings account) for $585.66. Unfortunately, two checks for the same amount was dispatched.
2.First attempt: Patient called Solis in October, 2017. Solis confirmed that both the checks got deposited in 10/3/2017. Check # XXXXXXXX deposited on 10/3/2017. Check # XXXXXXXX deposited on 10/3/2017. Patient requested for the refund of the duplicate check with Solis.
3.Second attempt: Patient called Solis in November 28th 2017. Still refund check was not initiated.
4.Third attempt: Patient called Solis in Jan 2018. Still no refund check.
5.Fourth attempt: Patient called Solis in March 14, 2018. Solis said they sent the check with the check # XXXXX. However, they sent the check to United Health care, Patient's then insurance instead of the Optum HSA account, where the original payment was made.
6.Fifth attempt: Patient called Solis on March 22, 2018. Patient requested Solis to cancel the check sent to UHC, and send to Optum HSA account correctly. Solis couldn't issue the refund check to HSA and could not even confirm if the check sent to UHC was cashed at this time.
7.Sixth attempt: Patient called Solis on April 9, 2018. Solis representative - Melissa still couldn't confirm whether the refund check issued to UHC was cashed. After much dispute from the patient, patient was handed over to Melissa's team lead. On the same day, Solis called back and confirmed that UHC cashed the check #XXXXX on Jan 31, 2018. Patient conferenced UHC, Solis and Optum HSA and stayed on the phone for 2+ hours in an attempt to end to find a resolution to this. UHC representative confirmed that they sent a refund check back to Solis, as they are not the responsible party for the refund on Feb 19, 2018. Check # XXXXXXX and Reference # SXXXXXXXXX.
8.Solis called the patient on April 12, 2018 and stated that they are unable to find the UHC refund check sent on Feb, 2018 inspite of having the check # provided by UHC.
9.Solis called the patient on April 18, 2018 and stated that they are neither able to find the UHC refund check nor able to request UHC to issue a stop payment for the original refund check and issue a new check.
Current status: From the above series of events, it is very evident that Solis revenue management is in complete disarray, and to mention the customer service provided was less than satisfactory, as they always seemed to dodge the responsibility of finding the traceability of check, in spite of having the details of the check numbers. As of April 23, 2018, after 7 months,Solis is still unable to find the resolution of this case and citing unreasonable explanations of issuing the refund check to the patient/ patient account.