Soleil Tans Reviews (%countItem)
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Soleil Tans Rating
Description: Tanning Salons
Address: 313B Millburn Ave, millburn, New Jersey, United States, 07041-1609
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On October 24th, 2016 I canceled my membership in your Edison, NJ store. I had received a new debit card in late September and had missed a payment due on October 2nd, 2016. I settled the bill in the amount of $28.39, which was the past due membership fee and a $5 penalty. I was told that I would be charged for following month as it was too late in the billing cycle to avoid that charge. I agreed and continued the cancelation process. I was never charged and keep receiving mailing notifications that my membership had tried to process my membership but was unable to resulting in an additional $5 charge. I am unsure of why I was never charged for my final month and why I am being sent mail saying my membership is still attempting to be charged. If your employee did not update my payment method (The new card which was used on October 24th, 2016) that is no fault of your customer and I should not be penalized.
Upon researching this matter, we discovered there was an error made on the part of a former sales associate at our company. On October 24, 2016, *** cancelled her membership in our Edison location. Because it was past the 20th of the month, she was informed that she would receive 1 additional charge as per our membership agreement. The associate that assisted her made the error of not updating her credit card on file and therefore the payment did not go through. It was an error on our part. Shawn reached out to *** once receiving this complaint, apologized and rectified the situation. I spoke with her today as well and everything has been resolved satisfactorily. Please let me know if there is anything else you need. Thank you.Ref ID #
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards