Soleil Management Hawaii, LLC

We have reviewed the complaint and been in contact with the complainant It is our understanding that the issue has been settled and they intend to withdraw the complaint

The statement I received reflects both [redacted] and Soleil Managment [redacted] Vacation Club is noted on the invoice but managed by Soleil Management and references a website run by Soleil Management I've asked for copies of the contract as it was signed by my senior citizen parents and I am authorized to transact on their behalf via paperwork on file with [redacted] /Soleil Management Fees seem to randomly be assessed to the account and I want to understand what is being paid for and how the timing/validity is determined I wanted to make sure I didn't file on the wrong entity so I filed on bothWhen I ask for the problem to be corrected I was told that the fees were a combination of an upgrade fee, a property tax fee and some type of land purchase fee Since I didn't have any information to verify what should be happening at that point I was told I needed to pay for the fees in full to book a reservation I paid the fees I then received a statement saying that the combined total I paid was now listed as just the upgrade fee but the property tax and land purchase fee had not been paid I was told on multiple occasions via multiple calls with them that the fee was the lower amount I don't necessarily expect a refund but I don't want to pay those fees a second time I was assured that all calls were recorded so they know what I was told the last comment I got from them was that I agreed with their operator at the end of the call that what I was paying was the upgrade fee I know that I clarified in the call that I wanted to make sure I was paying in full what was owed I've asked to listen to the call with them and they've refused

The statement I received reflects both *** ** *** and Soleil Managment *** ** *** Vacation Club is noted on the invoice but managed by Soleil Management and references a website run by Soleil Management I've asked for copies of the contract as it was signed by my senior
citizen parents and I am authorized to transact on their behalf via paperwork on file with *** ** ***/Soleil Management Fees seem to randomly be assessed to the account and I want to understand what is being paid for and how the timing/validity is determined I wanted to make sure I didn't file on the wrong entity so I filed on both.
When I ask for the problem to be corrected I was told that the fees were a combination of an upgrade fee, a property tax fee and some type of land purchase fee Since I didn't have any information to verify what should be happening at that point I was told I needed to pay for the fees in full to book a reservation I paid the fees I then received a statement saying that the combined total I paid was now listed as just the upgrade fee but the property tax and land purchase fee had not been paid I was told on multiple occasions via multiple calls with them that the fee was the lower amount I don't necessarily expect a refund but I don't want to pay those fees a second time I was assured that all calls were recorded so they know what I was told the last comment I got from them was that I agreed with their operator at the end of the call that what I was paying was the upgrade fee I know that I clarified in the call that I wanted to make sure I was paying in full what was owed I've asked to listen to the call with them and they've refused

We have reviewed the complaint and been in contact with the complainant.  It is our understanding that the issue has been settled and they intend to withdraw the complaint.

The statement I received reflects both [redacted] and Soleil Managment.  [redacted] Vacation Club is noted on the invoice but managed by Soleil Management and references a website run by Soleil Management.  I've asked for copies of the contract as it was signed by my senior...

citizen parents and I am authorized to transact on their behalf via paperwork on file with [redacted]/Soleil Management.  Fees seem to randomly be assessed to the account and I want to understand what is being paid for and how the timing/validity is determined.  I wanted to make sure I didn't file on the wrong entity so I filed on both. When I ask for the problem to be corrected I was told that the fees were a combination of an upgrade fee, a property tax fee and some type of land purchase fee.  Since I didn't have any information to verify what should be happening at that point I was told I needed to pay for the fees in full to book a reservation.  I paid the fees.  I then received a statement saying that the combined total I paid was now listed as just the upgrade fee but the property tax and land purchase fee had not been paid.  I was told on multiple occasions via multiple calls with them that the fee was the lower amount.  I don't necessarily expect a refund but I don't want to pay those fees a second time.  I was assured that all calls were recorded so they know what I was told.  the last comment I got from them was that I agreed with their operator at the end of the call that what I was paying was the upgrade fee.  I know that I clarified in the call that I wanted to make sure I was paying in full what was owed.  I've asked to listen to the call with them and they've refused.