Solefood NY

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I just want my money back and even if that was not possible, the [redacted] statement states he assumed I switched the pair out and he has now discarded it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is unacceptable because the seller is in possession of the merchandise that was sold to me exactly the way it was received I understand that they have a no refund policy but I also have an email saying they will happily accept a return as long as the merchandise was returned EXACTLY the way they were shipped to meAnd even if getting my money back is not an option, by their own admission the shoes they sold to me are fake and I have no use for themIf my money cannot be returned for the pair they deem is authentic I would like to have those shoes back and my money back for the fake pair they did sell to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,
As the buyer statedI sold him pairs of shoes Months after purchase, he contacted me regarding a return
As stated on my FAQ, we do not accept returns
Since he made a large purchase, I wanted
to keep him a happy customer so I decided to go outside my policy and accept his return
It took another 2-weeks to receive the merchandise, and when I opened them, I discovered that of the pairs was different
Since all of my shoes came from the same source, I have assumed that he switched out a pair for something that he found cheaper and tried to trick me into returning it
Well, I cannot sell this merchandise to my customers so I have discarded it
I offered to give a partial refund, but the buyer became rude and accusatory
I am not sure how to proceed from here Both possible solutions would leave party unhappy
I am more than willing to respond and solve this issue in a timely manner Please let me know how we should move forward and I will comply
Thanks for your time,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I just want my money back and even if that was not possible, the [redacted] statement states he assumed I switched the pair out and he has now discarded it.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
[Your Answer Here]
 This is unacceptable because the seller is in possession of the merchandise that was sold to me exactly the way it was received.  I understand that they have a no refund policy but I also have an email saying they will happily accept a return as long as the merchandise was returned EXACTLY the way they were shipped to me. And even if getting my money back is not an option, by their own admission the shoes they sold to me are fake and I have no use for them. If my money cannot be returned for the pair they deem is authentic I would like to have those shoes back and my money  back for the fake pair they did sell to me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I understand the buyer wants a full refund.  I am not able to provide that due to the loss I have already incurred.
I can offer a refund for the 1 correct pair that was returned, half of the purchase amount.
 
Again, I am being very generous accepting thsi return, as it is clearly stated on my website that I do not accept returns.
 
Thanks,
 
[redacted]

Review: I purchased two pairs of limited Air Jordans from this company only to find out later that I overpaid. The company agreed to return my funds as long as I returned the merchandise to them in the exact condition that they were sent to me. I returned the shoes EXACTLY the way they were shipped to me, I even used the same shipping box. A representative is now telling me that one of the pairs I returned to them is a a fake and said they will not return my funds because I tried to "dupe" them. If the shoes are fake it is because they sent me a fake pair in the first place. I paid $360 each, thinking I was getting two authentic pairs.Desired Settlement: I only want my money back.

Business

Response:

Hello,