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Sole Solutions

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Sole Solutions Reviews (1)

Review: I purchased a pair of high-end shoes from this business on 10-4-14. I received another pair of shoes as a birthday gift that fit better and went to the store today to return the unused merchandise in its original packing with the receipt. The clerk informed me their policy was to provide in-store credit. When I stated that the salesperson never informed me of this practice at time of purchase, the clerk told me it was on the receipt. When I noted that there would be no possible way for me to know about the policy until after the sale and a receipt was provided, she pointed to a small sign at the end of the counter, which described the refund policy. I asked how a store credit would be processed if I purchased an item that cost less than the original merchandise and was told the balance would not be credited to my card, but rather I would have to take it as a store credit. I am filing a complaint because: 1) the salesperson did not notify me at any time during the sales presentation and purchasing process about the store credit only refund policy; 2) the refund policy sign was not displayed on the counter at the time of my visit. 3) using store credit requires me to purchase unwanted merchandise at the same or higher price than the original purchase, which was $165 before tax.Desired Settlement: Because I was unaware of the store credit only refund policy at the time of purchase, and for the reasons stated above, I requested the full purchase amount be credited back to the original source of payment, my credit card.

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Response:

We count customer service as a top priority at Sole Solutions. It is our goal to provide our customers with an experience that they will count as enjoyable, educational and informative. We always want our customers to leave satisfied.

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Description: Shoes - Retail, Shoes - Orthopedic

Address: 15319 E Indiana Ave Ste 3, Spokane Valley, Washington, United States, 99216-1863

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