Solavei LLC

Solavei apologizes for the incorrect information the member received from a customer service repIt is true and accurate that SIM cards used in an account cannot be reverted to after they have been replacedWe are sorry for the misunderstanding and are happy to provide the member with a replacement SIM card at no cost.We will send out the SIM card tomorrow, as it is too late to ship today.Thank you.Adam V***Solavei Compliance and Legal team [redacted] @solavei.com [redacted]

Solavei, an independent Mobile Virtual Network Operator, provides mobile telephone servicesThe complainant is a member of ours and we do understand his complaintDespite the issue the member is experiencing not being related to any actions that Solavei took, as a sign of goodwill, we are willing
to refund a month of service charges to the member.The Solavei phone store, http://www.solaveiphonestore.com/, where the member purchased their mobile device, is not owned nor operated by Solavei, but by a 3rd party company we partner with called *** * ***.If a refund is desired by *** for his mobile phone, he will need to contact the company he purchased his device fromThat company is *** * ***.If there is anything else we can do to assist our member we're happy to do so.We will process the refund today for the member and it should show up on their account by this evening.Thank you

Solavei apologizes for the incorrect information the member received from a customer service rep. It is true and accurate that SIM cards used in an account cannot be reverted to after they have been replaced. We are sorry for the misunderstanding and are happy to provide the member with a...

replacement SIM card at no cost.We will send out the SIM card tomorrow, as it is too late to ship today.Thank you.Adam V[redacted]Solavei Compliance and Legal team[redacted]@solavei.com[redacted]