SolarCity Corporation

Revdex.com:I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I actually receive a check this time. I have been told I would receive a check three times now.
If I do not receive a check, I will submit another complaint.
Sincerely, [redacted]

Complaint:[redacted]I am rejecting this response because:1.  Why do solar city representative Mr. David Kim have to ask his supervisor what does UCC or EXSYS mean? He even need me to text him the information so he can able to ask his supervisor.  Solar city representative Mr. David Kim gave me wrong information about UCC, then he ask his supervisor and change his definition of UCC. That means Solar city representative Mr. David Kim purposely trick me in order to get commission. That is illegal.Remember at the main. I wanted to say he don't even know UCC is EXSYS on the ConTrac.  Now he actually ignore me.  2. The bank said UCC is a lien. But solar city make up a word call UCC to disguise and trick their customers. Why does solar city want to lie and trick their customers? Lying is illegal.Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)Our issue is started prior to installation. The sales person, [redacted], asked us about what our plans were . We told him maybe a hot tub and pond. Prior to signing, [redacted] told us that if we needed more panels, they "just put more up there." Then on the day of the installation when the breaker splitting came up, the lead person told us a similar story about we could just add panels. So we proceeded rather than backing out at that point. We continued with the contract based on false information from both the salesman and the lead installer. This has nothing to do with anything else or what needs to be done to resolve the issue. We feel that the main issue is this: Did solarcity misrepresent the upgrading of the system in the future as we were told by two of their employees during the sales process and during the installation? Yes they did and should be held accountable for making it right either by voiding the contract or taking care of the necessary upgrades at their cost since Solarcity was deceptive at best during the sales and installation process. we relied on their "expertise" and that information was false as we know now years later. we still do not have a pond nor hot tub.

A Customer Relations Manager will be reaching out to the customer to assist. If you have any other questions or concerns  please don't hesitate to reach out to our Customer are Team at 1-88-765-2489.

A Customer Relations Manager has called the customer and is now waiting for him to respond.

We apologize for the frustrating circumstances surrounding our customer experience with us.  We reached out to [redacted] on May 19, [redacted] and discussed the matter.  Resolution was also discussed whereby SolarCity credited the customers account of the amount in question and customer was...

satisfied with this action.  Please call 888-SOLCITY Option #2 for further inquiries.

We apologize for the frustrating circumstances surrounding our customer's concern. A Customer Relations Manager will be reaching out to our customer shortly to address their concerns. For immediate assistance, please feel free to contact us directly at 888.765.2489.

We apologize for the frustrating circumstance surrounding our customer's experience. Per section 5(d)(i) Automatic Payment Discount: If you make your Monthly Payments by allowing us to automatically debit your checking or savings account, then you will receive a discount of $[redacted] on your...

Monthly Payments. The Monthly Payments listed in Section 4 of this Agreement reflect this discount. If you do not allow the automatic debit, this discount will not be applied to your Monthly Payments and each Monthly Payment will be $[redacted] greater. Please call 888-765-2489 with further questions.

We have reached a resolution with the client to resolve this matter. The client is looking over the provided information. Awaiting the return of the documents. For further question please contact 888-765-2489 opt. 2

Complaint: [redacted]I am rejecting this response because:  I had no choice BUT to pay out the lease. I was never told that you needed to appraise the property PRIOR to the purchase of the home or I would have done so. Of course the new owners would not give permission to take the panels off why would they when they are getting free solar energy. I think that perhaps it is time for me to contact  my lawyer. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

A customer relations manager reached out on 02/07/17 to address and we are currently reviewing the account for resolution. This manager will reach back out to update the customer soon. Please call [redacted] opt. 2 with further inquiries

Initial Business Response /* (1000, 8, 2015/06/19) */
Thank you for forwarding this valuable feedback from our customer. We are currently looking into options for Mr. [redacted]. If you have further questions please call XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/22) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
They still not given me the answer on how the company going to help me out. I'm still waiting further guidance on how to resolve this issue.

We apologize for the frustrating circumstances surrounding our customer's experience. A Customer Relations Manager will reach out directly to address our customer's concerns regarding savings and roof leak. For further questions please contact us at [redacted].

Initial Business Response /* (1000, 5, 2014/07/30) */
Thank you for forwarding the valuable feedback from [redacted] in case # XXXXXXXX.We apologize for any confusion [redacted] has had to endure.
We have reached out to him via phone. His contract does have an annual production guarantee....

These guarantees are in place for situations such as mechanical failures. The reason the bill is still due and payable is because during this time the system was still producing as the home has more than one inverter.
We will be reaching out to [redacted] to finish resolving his complaint. Thank you.
Initial Consumer Rebuttal /* (3000, 8, 2014/08/05) */
It is now 8-3-14, a person called from "despute resolution" I belive they said, left a message on Wednsday 7-30-14. I imediatly called back with phone number and extension they left only to leave several messages Wed, Thur, and Friday with no response. I just recieved another bill from them requesting august payment as well as the june and july payment in question. I will not make a payment until this is resolved so the longer they drag their feet the longer they will not be paid. Phone number they left was X-XXX-XXX-XXXX ex.XXXXX
Final Business Response /* (4000, 10, 2014/08/08) */
We have spoken with [redacted]'s wife. We are currently doing an in depth bill analysis to discover the root cause of the issue. We thank them for their patience while we reach resolution.
Final Consumer Response /* (4200, 12, 2014/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The buisnees has not yet provided me with a resolution. yes we spoke and I am awaiting there final decision. The problem still has not been addressed and we have not come to an agreement as of yet.
Consumer Response /* (2000, 20, 2014/09/19) */
SolarCity has upheld their end of the deal. This issue has been satisfied. Thank you to the Revdex.com for helping in this matter

Our customer, [redacted], is standing by the fact that her and her husband were unaware they signed a 20 year contract with SolarCity. SolarCity's records indicate that a contract was signed via electronic signature on [redacted], which was sent directly to the customer's e-mail address, [redacted].
The [redacted] were provided a copy of their contract via e-mail, immediately after signing it, and did not bring up any concerns regarding their account with SolarCity until after their solar system was installed and operational in [redacted] of [redacted]. Furthermore, additional documents involving their account and interconnection were signed by the customer after their initial contract was signed.
Nothing that has been provided to SolarCity validates what the [redacted] have expressed to us, and a comprehensive internal review did not bring forth any indication of misrepresentation either.A Customer Relations Manager will ensure that all questions surrounding this event are addressed with the customer. For immediate assistance, please contact [redacted]

Complaint: [redacted]I am rejecting this response because: 
I have forwarded the correspondence emails between sales person and I to Robyn where clearly shows Sales person proposal and misleading promises how much my electric usage needed. And yes while I signed the contract as I did mentioned in my complains as well . Was based on lies and mislead information on behalf the sales agent. I have googled Solar City complains and I am not the only person that sales people lie too. It have been several numerous cases reprinted where sales agents lie to the customer and tell the customers that they only need so much panels which does not meet the productions vs consuming required.  We take the word from the sales staff as honest . Question why would someone sign a contract for 12000 kWh when my consumption is 3000 kWh more than then contract . I submitted some of numerous emails coming from sales agents stating clearly I would be able to use my electricity 24/7 . Solar city should not excuse their sales agent when miss leading customers Sincerely,[redacted]

A Customer Relations Manager is in communication with customer at this time. After last conversation, customer and Customer Relations Manager agreed there would be a follow-up call made 9/28.

We apologize for the frustrating circumstances surrounding [redacted] experience. SolarCity has been in contact with our customer in regard to system relocation and the customer has been presented with the option to relocate the system at a very reduced rate. The system not yet been relocated as...

the relocation costs have not been paid for. Per [redacted] conversations with Ryan, it was determined that the glare persists for approximately 2 hours per day and for a period of several weeks out of the year. SolarCity has also offered window tinting and shades to the Brauns as a less cost-prohibitive option, which would not affect the view. Please call 888-765-2489 with further inquiries.

We apologize for the frustrating circumstances surrounding our customer’s experience. Someone from the Escalation team will be following up with the customer regarding this concern. For further question please contact SolarCity at 888-765-2489.