SolarCity Corporation

Initial Business Response /* (1000, 5, 2015/09/02) */
We apologize for the frustrating circumstances regarding this customer's experienceA manager will reach out to explain this matter in more detailPlease call XXX-XXX-XXXX with further questions
Initial Consumer Rebuttal /* (3000, 7,
2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While our resolution manager was great and took the time to understand our issues, it does not change the depth we were lied too or the fact they are unwilling to work with us to correct their reps failings
I do appreciate the fact a new rep will be assigned to usI appreciate the time the resolution manager took with us as well

Complaint: ***I am rejecting this response because: they are lyingI was advised to proceed without approval because as they put it: " it is better to ask forgiveness than be wrong" Ron Parker even lamented that his staff was poorly trained and had no business telling us to proceedI did not pursue them-/ they actively pursued meThey are scam artists.Sincerely,*** ***

We had reached a resolution to resolve the concern and client has agreed to the termsFor further inquiry please contact 888-765-opt

I have spoken with the client and confirmed this matter has been addressed and resolved, we apologize for the circumstanceFor further question on this matter please contact us at 888-765-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to meSincerely, *** ** ***

Initial Business Response /* (1000, 5, 2015/08/18) */
We apologize for the frustrating circumstances surrounding this customer's experienceAll documents that have been signed were immediately to the customer via DocuSignThis is provided on the original date of signingOur contracts offer no
up-front payments, but we do rely on rebates and customer payments for energy to finance the systemPlease call XXX-XXX-XXXX with further questions

Initial Business Response /* (1000, 5, 2016/04/04) */
We apologize for this frustrating experience surrounding our client's accountOur Management team has made contact with the client and we are working towards a resolutionFor Further inquiry please contact XXX-XXX-XXXX opt *
Initial
Consumer Rebuttal /* (2000, 7, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A representative of Solar City called me and said they would send a technician to my home to meet with my electrician and together they would decide if Solar City is at fault or not
This is what I have requested all alongAssuming the company fulfills this promise, I will satisfied with the outcome
Thank you for your help with this matterYour response time was very impressive
*** ***

We apologize for the frustrating circumstances involving our customer at this timeA customer relations manager is currently reviewing the customers concerns and will be reaching out shortly in order to address themFor further questions please call 888.765.2489, thank you

"TEXT-ALIGN: left">We apologize for the frustrating circumstances surrounding our customer's experienceSomeone from the Escalation team will be following up with the customer regarding this concernFor further question please contact SolarCity at 888-765-

Complaint: [redacted]I am rejecting this response because: It does not address my concern regarding the way I was billed.Sincerely,[redacted]

SolarCity has tried contacting our customer on the following days:
[redacted] and [redacted] answered on one of those days and stated that it wasn't a good time to talk we have since reached out 4 other times. We will continue to attempt to make contact until we speak with [redacted].

customer service was very unprofessional handling roof damaged claim. It has been an over two month since the claim was submitted to Solar City for reimbursement and contacted customer service newmerous time but the issue has not been resolved. On the phone they promise that reimbursement was approved and the check in the mail, but nothing was in writing, They do not even acknowledged that they have received the information. They are the most unreliable company. I would not recommend them to any body.

Initial Business Response /* (1000, 5, 2015/11/22) */
We apologize for the frustrating circumstances surrounding our customer's experience. We have reached out multiple times to assist Mr. [redacted] but he has demanded that all correspondence take place via the USPS. Please provide specific details...

regarding any and all promises made so that we may be able to better assist. SolarCity uses tax incentives to provide a working solar system to our customer as arranged per the terms of our contract. Alternatively, our customer can call XXX-XXX-XXXX to speak with a live agent.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THIS COMPANY HAS BEEN PROVIDING EXCUSES FOR THE PAST 3 MONTHS AND I WANT AN ANSWER IN WRITING AND THEY KEEP PROCASTINATING IN PROVIDING AN ANSWER.
Final Consumer Response /* (3000, 15, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Solar city practiced bait an switch with elderly couple and they refuse to provide telephone transcripts of conversations between sales associate and customer. Until they provide copies of transcripts this case will not be resolved.
Final Business Response /* (4000, 17, 2015/12/15) */
SolarCity has provided a working system at an agreed-upon rate and the system is functioning optimally at this time. SolarCity is not in possession of telephone transcripts or telephone calls between Mr. [redacted]'s energy consultant. All contract obligations have been met. Please call XXX-XXX-XXXX with further questions.

We apologize to our potential customer for the poor experience received. We have arranged for an Energy Consultant to make contact shortly to address all questions. Please contact 888.765.2489 if further assistance is needed.

We apologize for the frustrating circumstances surrounding our customer’s experience. A customer relations manager will reach out shortly to address this complaint with our customer. Please call [redacted] with further questions. ..

Complaint: [redacted]I am rejecting this response because:  I am still waiting for the call.  They still...

have not contacted me re: this matter, therefore nothing has been addressed on this issue.  If I receive the call and the issues are addressed, I will let the Revdex.com know.  Please make them aware that I am awaiting their call.  The best number to reach me during the day is [redacted] ext. *.  Thank you.Sincerely,[redacted]

A Customer Relations Manager will be reaching out to our mutual customer soon to address their concerns. For immediate assistance, please contact 888.765.2489. Thank you.

A Customer Relations Manager is currently working to resolve this customers concerns and has reached out to the customer on 11/06/**. We will be reaching out to the customer soon in an attempt to discuss this matter further. Please call 888-765-2489 with further inquiries.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. SolarCity has called me and have indicated that they are investigating my warranty claim.  The issue isn't closed but it does appear that they are working on it.Sincerely, [redacted]

A Customer Relations Manager will reach out to the Customer regarding the complaint shortly.