SolarCity Corporation

Complaint: [redacted] I am rejecting this response because: The response only mentions that my account will be reviewed, and that's the problemNothing has happened except review and investigation for the past two monthsI have a service appointment scheduled with them for Monday March where they are supposedly to replace or fix the faulty inverterIf that actually happens, then I will be willing to close the complaint at that time.Sincerely,Kerry [redacted]

I am VERY unhappy with their program I was installed the first week of May and we were told that we should be hooked up and live in about week I have called multiple times to find out when that is going to happen and keep getting a run around It is now the middle of August and they tell me "we haven't received your funding" That was never told to us when the system was sold AND after they get funding - maybe by the middle of September, it takes another 5-weeks to get permission from Delmarva Power This is a BAD business practice to promise something they can't deliverI'm not sure it was worth the aggravation I think I'll call a lawyer to find out if I can force them to uninstall and fix any damage to my roof

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Thank you for forwarding this valuable feedback from our customerWe apologize for any issues this has causedWe were able to reach out to [redacted] and reach an acceptable resolutionPlease call XXX-XXX-XXXX with any questions or concerns

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meonly if a manager contacts me and can explain why I'm paying more interest now than when my principle amount was much higheri want to know where my payments have been goinghow much to my principle and how much to interest with a balance after each monththank you.Sincerely, [redacted]

Revdex.com:Everything has been handled and would likr to close this case now.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Thank you for forwarding this valuable feedbackWe apologize if our customer was not fully informed on what he was signingWe have followed up with our sales management team to ensure we are completely transparent with our potential customersWe are sending Mr [redacted] a notice of cancellationPlease feel free to reach out to XXX-XXX-XXXX with further questions or concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: I want anyone considering this company to know what they are in for Sincerely, [redacted]

A Customer Relations Manager will reach out shortly to address this concern with the customerPlease contact us with any questions at 888-765- Thank you

Complaint: [redacted] I am rejecting this response because: Is already the 4th and nobody from Solar City has contacted me at all regarding this issue Sincerely, [redacted]

We apologize for the frustrating circumstances surrounding our customer’s experienceA customer relations manager reached out on 12/22/to addressThis manager will reach back out today to update the customerPlease call 888-785-with further questions

Initial Business Response / [redacted] (1000, 5, 2016/03/15) */ We apologize for the frustrating circumstance surrounding our customer's experience Our Management team is currently reviewing this matter to gather information and find a resolution that would be best to resolve this matter For any further question please contact XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response resolves nothingIt is only a delayIt does nothing to correct the issue

Complaint: [redacted] I am rejecting this response because: I am still negotiating with company to resolveSincerely, [redacted]

Thank you for making us aware of this customer's concernsOur Customer Relations Management has been addressing this concern for the customer and will reach out to the customer shortly If you have any questions, please call [redacted] Thank you again!

Complaint: [redacted] I am rejecting this response because: the same issue has not been resolved yet...Sincerely, [redacted]

We apologize for the frustrating circumstances surrounding our customer's experienceWe last spoke with the customer on 6/and are actively participating in resolution efforts to these concernsPlease call 888-765-with further questions

We have been with Solar City, for almost years They have been great, whether talking on the phone regarding billing, with our sales representative or even setting a visit to have more solar panels installed They have all been great!!

Initial Business Response / [redacted] (1000, 8, 2015/06/10) */ Thank you for forwarding this valuable feedbackWe are having a Customer Relations Manager reach out to perform a savings analysis Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not answered us back with any responseThey asked us to send them all of the bills statements, which we did; however, we have not received any feedback on the matter from them Final Consumer Response / [redacted] (3000, 17, 2015/07/20) */ after a long wait, Mr [redacted] sent us on July 9th an incorrect study, were the amount paid during to SMUD appears as being $519.68; however, as we said in our letter, the amount paid to SMUD was $We still feel the same way about the situation, and I have left a message to Mr [redacted] informing him of the error on the amount paid to SMUD on

Initial Business Response / [redacted] (1000, 8, 2014/09/17) */ We have spoken with ***We have terminated the contract Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) We agreed to terminate the contract after I sent them information regarding earlier contacts with the Company and the City of [redacted] I am happy to have the contract terminated

Initial Business Response / [redacted] (1000, 5, 2016/03/25) */ We apologize for the frustrating circumstance surrounding our customer's experienceIn regards to the customer's concerns a Customer Relations Manager has been working with the customer's concerns that are covered in this Revdex.com ComplaintOur findings are as follows which has been explained to Mr [redacted] already SolarCity has to install panels as that is our minimum system size Currently the customers home only has room for an additional panels If the system was underperforming from what was sold we could (if needed) add an additional or panels; the system is not underperforming If the customer usage increases SolarCity could look into installing a second system; with current fire set back codes and our current minimum system size this is not currently possible We apologize for any inconvenience this may cause and a Customer Relations Manager will be reaching out to the customer soon in an attempt to speak with him and discuss this matter furtherPlease call XXX-XXX-XXXX optwith further inquiries Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The salesman [redacted] guaranteed in speech as well as in writing (documents available upon request) that more energy production capacity could be accommodated in case of future need, for any reason, by working with options in company installation policyThe company now states that although additional room exists on the roof for more panels, they choose not to make the installation, invoking "company policy." Now, we consume more energy than the system can produce and, contrary to the stated company mission, the salesman's guarantees, as well as the contractual agreement, we are obligated to pay both Solar City's monthly lease fees as well as SDG&E utility billsThis is an untenable situation, into which we have been forced by Solar City's unethical and deceitful business practiceAs before, we ask that the company take the perfectly reasonable action of adjusting their company policy and add the panels which will fit on our roof, and to which we are entitled by their guarantees, or annull the contract and remove the system Final Business Response / [redacted] (4000, 9, 2016/03/29) */ In regard to our customer's mention of written proof, here is what was explained to the customer by SolarCity in the form of email: "As...explained and read...in the agreement, we can upgrade or add to any part of your system to ensure the system is performing to the guarantees we setThis would mean if our system was not performing, then we would add to your system due to it not performing and that is when we could add an additional or panels to restore system performanceTo add more panels due to usage increase, it has to be a separate systemAlso, to do this, you would have to have proof of increased usage in your home that is exceeding what the system production isIf you do not have this and the system is big enough, then you would not need a bigger system." A Customer Relations Manager explained that the current system is performing as designed so we will not be able to add to the existing systemUnfortunately, the customer does not have enough room on his home for a second system as all SolarCity inverters requires a minimum of panels and the customer only has room for Please call XXX-XXX-XXXX optwith further inquiries Final Consumer Response / [redacted] (4200, 11, 2016/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The statemets by this representative are repetitive and evasive, and I do not feel it is helpful to continue this automated dialogue unless there is an actual third party Revdex.com individual actually mediating this disputeFor purposes of documentation, I will here reiterate my 1) the issue is NOT system underperformance but a violated guarantee in writing (proof available) to increase system size in case of future needThis need has been demonstrably proven, and Solar City refuses to honor its agreement 2) Solar City has issued various, contradictory statements in writing (proof available) regarding the minimum number of additional panels it will supply (two, then six, now eight)The roof, according to an analysis by a competing solar company, could easily accommodate four more panelsSolar City is not unable, but rather unwilling to installIn any event, these restrictions were the responsibility of the salesman to make plain, and back up with knowledge of my restrictions prior to signing a binding leaseI have been defrauded and misled, and unless I am contacted by an actual representative of Revdex.com, this unhelpful process will go no further

We have offered to place a call to Edison with the client on the line to make sure she receives and update on this matter, however the client hasn't respondedFor further question please contact us at 888-765-