We’re very sorry for the issues you experienced with the level of service you received at Solara Medical SuppliesWe greatly apologize for sending you incorrect supplies on your first orderWe’ve determined the cause of the error and have appropriately retrained the person who made the mistake in selecting the wrong item from our inventoryWe understand the importance of our service in enhancing quality of life for our patients and we’re sorry that your daughter’s supplies were delayed as long as they wereThis is not the level of service that we strive for and we’re very sorryIn checking our tracking information we’re happy to know that your supplies arrived the day of your complaintWe’re also happy that you were able to speak to our Director of New Business Development and that your issues have been resolved to your satisfaction We look forward to assisting you with your healthcare supplies in the futureWe hope that you don’t encounter any further issues using Solara, however you now have direct contact information for our Director of New Business DevelopmentShould any issue arise that your dissatisfied with please don’t hesitate to reach out Sincerely,Solara Medical Supplies
Mr [redacted] has discussed with Mr [redacted] his payment obligations on a few occasions since the time that Mr [redacted] had filed a complaint with the Revdex.comBased on the most recent conversation, Solara Medical Supplies is waiting for Mr [redacted] to supply credit card statements as well as insurance explanation of benefits in order to reconcile payments made for each of Mr***’ dates of service We feel that this balance is accurate and still outstanding We respect and value our relationship with our patients; we are always willing to work with the patient should they feel that there is a discrepancy in the amount owedWe will work with Mr [redacted] and adjust his account based on the information that he can provide of the payments that he has made
We’re very sorry for the issues you experienced with the level of service you received at Solara Medical SuppliesWe greatly apologize for sending you incorrect supplies on your first orderWe’ve determined the cause of the error and have appropriately retrained the person who made the mistake in selecting the wrong item from our inventoryWe understand the importance of our service in enhancing quality of life for our patients and we’re sorry that your daughter’s supplies were delayed as long as they wereThis is not the level of service that we strive for and we’re very sorryIn checking our tracking information we’re happy to know that your supplies arrived the day of your complaintWe’re also happy that you were able to speak to our Director of New Business Development and that your issues have been resolved to your satisfaction We look forward to assisting you with your healthcare supplies in the futureWe hope that you don’t encounter any further issues using Solara, however you now have direct contact information for our Director of New Business DevelopmentShould any issue arise that your dissatisfied with please don’t hesitate to reach out Sincerely,Solara Medical Supplies
Mr [redacted] has discussed with Mr [redacted] his payment obligations on a few occasions since the time that Mr [redacted] had filed a complaint with the Revdex.comBased on the most recent conversation, Solara Medical Supplies is waiting for Mr [redacted] to supply credit card statements as well as insurance explanation of benefits in order to reconcile payments made for each of Mr***’ dates of service We feel that this balance is accurate and still outstanding We respect and value our relationship with our patients; we are always willing to work with the patient should they feel that there is a discrepancy in the amount owedWe will work with Mr [redacted] and adjust his account based on the information that he can provide of the payments that he has made