Solar Solutions

This is not just service rust.My research online shows this is an ongoing issue with this door so replacing it will cost me money then it will happen again.I'd rather get a repair credit so that I may fix it

To Whom it may concern, This email is in regards to Revdex.com complaint # [redacted] We have been in contact via email and phone with Mr [redacted] regarding the customer on his doorCustomer purchased one of our steel doors just under one year agoRust is not covered under our steel door warranty, however as a one time courtesy, we are going to make an exception this timeWe have offered to ship a new double door to customerLabor of uninstall and reinstall will not be coveredPlease let me know if you have any questions or concernsThank you,Katharine D***

I am writing to provide additional information from our follow up with customer [redacted] UHD is focused on ensuring complete customer satisfactionAs the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performanceAnytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can We have offered customer to replace his door and cover the labor fee as wellCustoemer agreed that this would be ok if he did not have to pay for the door or labor Kind Regards, The Customer Satisfaction Team Unique Home Designs Phone: ###-###-#### Fax: ###-###-####

Address for ForConstructionPros.com:
[redacted]