Solar Optix Energy Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] If the original order had been shipped,I would have received an email and a tracking numberI never received either oneI did receive an email this morning with a tracking number showing my order will arrive today .Thank you for your help with my problem and I hope I won't have to use you again

Dear [redacted],We apologize that your 2nd day air package was mishandled by [redacted] and not delivered to you on time. We have been in business many years and have seen packages get lost from time to time and try to handle it the best we can. You had called in on Monday 8/**/17 and we agreed that we...

will ship to you overnight at our extra expense. the cost you paid for shipping was $24.95 for 2nd day air. The cost for Next day shipping is $44.95. In our conversation we did agree to pickup the extra $20 and ship overnight.[redacted] tracking # [redacted] Since you are not satisfied we will refund your $24.95 original shipping that was Paid.We do our best to keep our customers happy whether big or small. That is what has kept us in business for over a decade. We Thank you for letting us know your concerns and are always striving to do better.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
If the original order had been shipped,I would have received an email and a tracking number. I never received either one. I did receive an email this morning with a tracking number showing my order will arrive today .Thank you for your help with my problem and I hope I won't have to use you again.