Solar Electric Texas

Ms*** was present at the time of sale and was made aware at sale of the federal tax credit We at no time as a company will ever guarantee that a customer will receive the credit due to us not knowing every individual tax situation By law in the State of Texas you are allowed to
cancel the contract up to days after signing your contract We have sold over systems in San Antonio and have not had an issue with clients being mislead by any of our sales staff We have a signed page by the client knowing his rights to cancel The federal tax credit will remain on his tax records A tax credit will not go away until he receives all his credit due to him The client has months after purchase to recoup his federal tax credit before he has to pay the loan that the client signed and was aware of the months same as cash option.As a company we will work with the customer to assist him in getting referrals in which we pay our customers $for referrals, in doing so he in turn can apply that money to his loan We have attached the right to cancel notice that was signed by the customer We would like to assist the customer in getting this issue resolved before the months at the time the loan will be due in full according to the terms of the months SAC option

Regarding Complaint #***Hello,We would like to formally acknowledge that we have received the complaint and are working with the homeowner for resolution on the matter. Once we are able to determine what we can and can't do we will propose a final resolution and hopefully resolve the
matter in it's entirety. We will update the Revdex.com as we progress.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are currently working with the customer to resolve this complaint.  We have been to his home on several occasions and provided him with all his receipts and invoices numerous times.  He has personally been to our office to pick up original invoices also.  His job was and has been...

completed and his system has been up and running with CPS.There were 2 occasions that we sent our crews out to his home to go over his system and he had forgot about the appointment.